We received excellent service and guidance from the team. Initially, Lauren provided us with some very good potential options for our City break & when we had made a decision on the destination, Lily... See more
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I spoke to Carrie in the morning and said I wanted to go to the shop that afternoon to confirm my holiday and pay a deposit, and even though she wasn’t there that day she said that she would pa... See more
Excellent. Travel Consultant Carrie listened to our requirements and repeated them spot on, presumably to make sure she understood exactly what we wanted. Researched a number of options to find the b... See more
Company replied
A great welcome from Carrie, remembers us and our likes from previous visits, got us booked on a cruise super quick, made sure we knew exactly what we were buying, tried her hardest to find further in... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
38 Chapel Street, PR7 1BW, Chorley, United Kingdom
- 01257698034
4.9
Excellent
675 reviews
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Reply from Hays Travel - Chorley
Thanks for booking your holiday with me - Lauren
Very helpful and competitive price
January 11, 2026
Reply from Hays Travel - Chorley
We appreciate your kind words and we are so happy we could assist you with a great price; it was a pleasure assisting you
Carrie was really helpful and answered…
Carrie was really helpful and answered all of my queries. Nothing was too much trouble and I will definitely book through Hays again!
January 18, 2026
Reply from Hays Travel - Chorley
Thanks so much for your kind feedback and booking your holiday with me - Carrie
Booking Through Hays Travel
I knew which P & O Cruise I waned to book as I'd taken a look online. I sat with a lovely lady called Jade who found the cruise I wanted and sorted it all out. Jade went through everything and explained it all clearly.
January 8, 2026
Reply from Hays Travel - Chorley
Janet,
We're happy to hear that you had a positive experience booking your P & O cruise. We're glad that our team member provided excellent service and clear explanations. Thank you for your feedback!
Hays Travel
Expert help
Having spent hours trawling the internet and becoming overwhelmed with options I decided to go to the experts for help. Jade was extremely efficient, knowledgeable and helpful in getting me exactly what I wanted.
January 13, 2026
Reply from Hays Travel - Chorley
Thanks so much for your kind feedback and booking your holiday with me - Jade
Don't think we will book with hays again
We was there over 2 hours trying to book holiday we was given 2 different prices, Lauren changed the hotel the first one we was happy with ,we did not want luggage but was told we was quoted for it when we was not on the first quote
January 11, 2026
Reply from Hays Travel - Chorley
Thanks for bringing this to our attention and I'm sorry that booking the holiday took so long, this is our busiest booking time of the year. It was lovely to speak to you and I'm so glad that you are happy with your holiday now, if you need any help do not hesitate to contact us - Hays travel Chorley
Lyndsey was lovely was able to answer…
Lyndsey was lovely was able to answer any questions we had gave us lots to choose from, polite,understanding and helped us choose a fabulous holiday.
January 10, 2026
Reply from Hays Travel - Chorley
Thanks so much for your kind feedback, it was my pleasure to book your holiday - Lynsey
Booked another holiday
Booked another holiday with Carrie at the Chorley branch. Exceptional customer service. She always takes time to answer any questions I have regarding the holiday I'm booking.
January 7, 2026
Reply from Hays Travel - Chorley
Thanks so much for your kind feedback and booking another cruise with me, I do appreciate and my pleasure as always - Carrie
Very friendly Jade
Very friendly Jade helped us to go through various options. She was accommodative and provided us with what we requested. She was knowledgeable about various locations and suggested hotels and locations based on our needs.
January 8, 2026
Reply from Hays Travel - Chorley
We appreciate you taking the time to share your feedback. We're happy to hear that you found our service helpful and that you were provided with suitable options based on your needs. - Jade
Love these guys always look after us…
Love these guys always look after us get the best deals , lauren who always looks after us is the best , 👌x
January 8, 2026
Reply from Hays Travel - Chorley
Thanks so much for your find feedback and booking another holiday with us - Lauren
Carrie
Excellent service as always from Carrie . Lovely warm welcome and. Excellent at her job and very professional.
January 6, 2026
Reply from Hays Travel - Chorley
Thanks so much for your lovely feedback, I love booking yours and your mums holidays and appreciate you coming back to me - Carrie x
Reply from Hays Travel - Chorley
Thanks so much for your kind feedback - Lily
Fast pleasant and easy to book
December 22, 2025
Reply from Hays Travel - Chorley
Thank you so much for your kind feedback and for booking your holiday with me - Lily
Very professional told me every detail…
Very professional told me every detail great thanks
December 17, 2025
Reply from Hays Travel - Chorley
Thanks so much for your kind feedback and booking your holiday with me - Carrie
Very knowledgeable staff and made a…
Very knowledgeable staff and made a complex booking seem easy as I certainly wouldn't have been able to do online.
November 26, 2025
Reply from Hays Travel - Chorley
Thanks for your kind feedback and booking another holiday with us - Carrie x
first time booker
super simple, won't spend hours searching online myself ever again! Jade went to extra lengths to ensure I had the best price, looking at lots of date time and airport options. payment options fully explained too 😀
November 29, 2025
Reply from Hays Travel - Chorley
Thanks for your kind feedback and booking your holiday with me - Jade
Went in for euros got the worst rate…
Went in for euros got the worst rate ever and got charged £3.95 buy back guarantee even though I didn't ask for it or wasn't told about it either ,better off going to Althams
November 27, 2025
Unprompted review
Reply from Hays Travel - Chorley
I'm so sorry for your experience in store, thanks for giving us the opportunity to rectify this for you & look forward to seeing you on Monday - Hays Travel Chorley Team
We went into Hayes travel on the off…
We went into Hayes travel on the off chance to book a last minute trip to Majorca.
The woman was helpful but misunderstood our mean of a beach location as we wanted to be on the beach front rather than Alma Beach.
When we arrived jet 2 holidays were pretty helpful but for the price we thought it was too expensive. A good trip though. Thanks
July 23, 2025
Reply from Hays Travel - Chorley
Thanks for your feedback and Im glad you had a good holiday - Jade
Booking with Carrie at hays travel in…
Booking with Carrie at hays travel in Chorley is always a great experience, she’s knowledgeable, helpful and very pleasant
November 21, 2025
Reply from Hays Travel - Chorley
Thanks so much for kind feedback and booking another cruise with me - Carrie
The staff were very helpful and…
The staff were very helpful and informative. Answered any concerns. Looking forward to our holiday.
November 16, 2025
Reply from Hays Travel - Chorley
Thanks for your kind feedback and booking your holiday with me - Lynsey
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