Shopia was excellent, even when we kept changing our minds. Her communication was 5* and she listened to what we needed from the holiday and found ot within our budget.
Company replied
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See what reviewers are saying
I was given all the help I needed to sort out my holiday but my future Partner was vague about the holiday that I decided to cancel it. They were so understanding about me wanting to cancel my hol... See more
Company replied
Chloe was amazing she tailor made our holiday to suit us changing the hotels pick up times she found us our dream holiday we really can't thank her enough Fantastic
Company replied
Fantastic Katie at Cleveleys was so helpful and got us exactly what we where looking for . Would definitely book with hays travel again so easy.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
69 Victoria Road West, FY5 1AJ, Cleveleys, United Kingdom
- 01253807399
4.9
Excellent
923 reviews
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The staff were very helpf and found…
The staff were very helpful and found us a holiday at the right price and location , we didn’t have a holiday destination in mind when we went in , so very happy
January 10, 2026
Reply from Hays Travel - Cleveleys
Thank you David for leaving such a nice review ! So glad we were able to find the perfect holiday for you :)
The staff was absolutly lovley.very…
The staff was absolutly lovley.very helpful.thank you for this
January 10, 2026
Excellent friendly staff
Excellent friendly staff, always been a pleasure to deal with
December 31, 2025
Reply from Hays Travel - Cleveleys
Mr Andrew Peterson,
We appreciate you taking the time to leave us such a wonderful review. We are so happy our team is friendly and helpful! Louise xx
Hays Travel
Sandra dealt with our 3 booking for…
Sandra dealt with our 3 booking for this year.
My Husband Steve will only book with Sandra as she knows what type of holidays we like and she makes you feel relaxed & no pressure.
Sandra is an asset to the company
The service which Sandra provided was 5*
Looking forward to seeing Sandra on our future bookings.
Jane & Steve
January 11, 2026
Reply from Hays Travel - Cleveleys
Thank you for leaving such a lovely review for Sandra, It is a pleasure having you in the store :) We are looking forward to seeing you in the future x
They were very helpful in helping us…
They were very helpful in finding our holiday and patient, checked all flights and packages and got us the best deal.
January 18, 2026
Reply from Hays Travel - Cleveleys
Matthew West,
We're so happy we could find the perfect holiday for you! It's great to hear the team was helpful and patient in securing the best deal for you. See you soon, Louise xx
Hays Travel
We usually book our holidays on the…
We usually book our holidays on the internet ourselves but had seen some good offers in the window so decided to see what we could get for a last minute break in the winter sun.
Cloe was really good at finding us a holiday even though we were rather vague on our needs. There was no pressure to buy & she was very professional too.
She found us a good deal & was also able to find us a discount which was even better!
We will use this company again for our next holiday in April & hopefully Cloe will be there to help us again. Thank you
January 17, 2026
Reply from Hays Travel - Cleveleys
Dianne,
We're so glad we could find you a great last-minute winter sun holiday, especially with a discount! It's great to hear that you found our service professional and helpful. We look forward to assisting you again in April.Louise xx
Hays Travel
Cruise Information.
Very helpful, informative and knowledgeable staff and nothing was too much trouble.
January 17, 2026
Reply from Hays Travel - Cleveleys
Jean,
We appreciate you sharing your experience. We're so glad our team was helpful, informative and knowledgeable. Thank you for your review! Louise xx
Hays Travel
Summer sun escape
Chloe was very knowledgeable and handled our queries professionally. She listened to our requirements and offered advice to enable us to make informed decision.
We booked our summer get away and as ever Team Cleveleys have excelled.
January 11, 2026
Reply from Hays Travel - Cleveleys
Thank you for leaving me this lovely review Karen, so happy I was able to help with getting your holiday sorted ! :) x
Very happy with hays travel
I was very happy with the service I received at Hays travel Cleveleys.
Chloe was very happy helpful and answered any questions we had very efficiently.
January 15, 2026
Reply from Hays Travel - Cleveleys
Thank you for leaving me this lovely review Jackie, I really appreciate it :) x
Great service from Hays Travel
The agent we spoke to was very polite and very helpful. She answered all our questions and even did some printing for us when our home printer packed up.(holiday related!)
January 8, 2026
Reply from Hays Travel - Cleveleys
Hi Adrian :) Thankyou so so much for this lovely review! It was a pleasure getting you both booked xx Sophia
I have booked all my recent holidays…
I have booked all my recent holidays with Hays Travel Cleveleys and everyone has always been very helpful. This time it was Sophia, who dealt with me very efficiently over the telephone.
January 11, 2026
Reply from Hays Travel - Cleveleys
We appreciate you booking with us and are so happy to hear that you have consistently found our team helpful. Thank you for your kind words regarding the efficient service you received. Louise xx
Great professional service
Great professional service, nothing was too much trouble
December 31, 2025
Reply from Hays Travel - Cleveleys
Thank you for leaving Sophia this lovely review, I will pass this on to her :)
Trainee was excellent.
I was with a trainee.
She was fantastic and super patient as I had my children with me.
Managed to book a family holiday for 8 people. She went above and beyond to find everything that I was looking for.
January 6, 2026
Reply from Hays Travel - Cleveleys
Thanks so much for this fantastic review! Really appreciated and we enjoyed getting your family holiday booked for you! Louise xx
Very helpful they listen very good at…
Very helpful they listen very good at explaining in detail about your holidays
January 1, 2026
Reply from Hays Travel - Cleveleys
Hi Rosemary! Thankyou so much for leaving us such a lovely review! Its always a pleasure having you both in store :) xx
Exceptional staff who made all the…
Exceptional staff who made all the booking easy and swiftly.
December 30, 2025
Reply from Hays Travel - Cleveleys
Thank you so much for leaving me such a lovely review Elaine, I really appreciate it ! Chloe x
The team always go above and beyond to…
The team always go above and beyond to make sure the holiday I want is created for me...
January 6, 2026
Reply from Hays Travel - Cleveleys
We appreciate your kind words! We are so happy to hear that our team creates the holiday that is just right for you. Thanks again for booking with us! Louise xx
First time booking with Hays…
Great customer service in a relaxed atmosphere. The member of staff directed me to exactly what I wanted. Thankyou.
January 2, 2026
Reply from Hays Travel - Cleveleys
Hi Christopher, Thankyou so much for leaving us such a lovely review! I will make sure this is passed on to Chloe :)
Really good custoner service
Really good service from Sophia at the Cleveleys branch. Very patient and accomodating. Booked there and then and included all of the criteria i was looking for. Long time since i booked through a travel agent but would definately do it again at this branch.
January 3, 2026
Reply from Hays Travel - Cleveleys
Hi Mrs Harding, Thankyou so much for leaving our Sophia such a lovely review. We are so happy she managed to get you all sorted for an amazing trip and it was a pleasure!! Hope to see you again soon :) xx
Henrietta helped us find and book our…
Henrietta helped us find and book our holiday. We went in with an idea of where we wanted to go and she went above and beyond to book us onto our dream trip.
Well done Henrietta.
January 4, 2026
Reply from Hays Travel - Cleveleys
Thankyou Craig for this fabulous review :) I hope you are looking forward to your amazing trip xx Henrietta
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