Shopia was excellent, even when we kept changing our minds. Her communication was 5* and she listened to what we needed from the holiday and found ot within our budget.
Company replied
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See what reviewers are saying
I was given all the help I needed to sort out my holiday but my future Partner was vague about the holiday that I decided to cancel it. They were so understanding about me wanting to cancel my hol... See more
Company replied
Chloe was amazing she tailor made our holiday to suit us changing the hotels pick up times she found us our dream holiday we really can't thank her enough Fantastic
Company replied
Fantastic Katie at Cleveleys was so helpful and got us exactly what we where looking for . Would definitely book with hays travel again so easy.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
69 Victoria Road West, FY5 1AJ, Cleveleys, United Kingdom
- 01253807399
4.9
Excellent
921 reviews
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Went into enquire about flights
Went into enquire about flights . Lady seeing to us was very helpful and took the time to find the flights we wanted . She was very pleasant helpful and friendly.
January 31, 2026
Reply from Hays Travel - Cleveleys
Hi Mr Bowker, Thankyou so much for leaving me such a lovely review! So happy we got all of your flights sorted for an amazing trip :) Tegan x
Easy to book and very helpful staff.
January 31, 2026
Reply from Hays Travel - Cleveleys
Hi Mr Broadbent, Thankyou so much for leaving us such a lovely review! :)
The staff found us a holiday in resort…
The staff found us a holiday in resort we were looking for .
February 1, 2026
Reply from Hays Travel - Cleveleys
Hi Mrs Swarbrick, Thankyou so much for leaving us such a lovely review. So happy we could help you find something! :) x
Got my New York holiday sorted out
I was happy with the travel agent tried her hardest to get the hotel I wanted in New York but unfortunately it was fully booked but got another one.The travel also got me the flight I wanted which I was most grateful. The travel agent worked so hard.
January 31, 2026
Reply from Hays Travel - Cleveleys
Thanks for the great feedback! Really appreciated and thanks again for booking with us. Louise xx
Katie is a credit to Hays Cleveleys
Katie was absolutely amazing during the process. She found exactly what we was looking for and made sure she did everything she could. She booked our family holiday last year and was outstanding then. Absolute credit to Hays Cleveleys.
February 1, 2026
Reply from Hays Travel - Cleveleys
Hi Mrs Hall, Thank you so much for leaving our Katie such a lovely review and so happy she could get your holiday booked for you! I will make sure this is passed on to her :) xx
Reply from Hays Travel - Cleveleys
Alison,
We appreciate your kind words! We are so happy to hear that you found Louise helpful and friendly during your visit.
- Katie x
Reply from Hays Travel - Cleveleys
L.Tyrer,
We appreciate your kind words! We're happy Tegan was helpful and got you booked on your holiday; thank you for your review. Louise xx
Hays Travel
The service was very good from Sandra
The service was very good from Sandra , she helped sort out the best hotel and deals, she all so advised us on when to go and airport to go from .
She advised us to go back into the store and she would sort the boarding passes on our phones as Ryan Air now don’t do paperwork.
A great help .
January 29, 2026
Reply from Hays Travel - Cleveleys
Thank you for taking the time to write such a lovely review for Sandra, I am so glad she managed to find you the best deal! She will be so pleased :) x
Customer service excellent
Customer service lady was excellent she listened carefully/patiently to our request/requirements. Her research was thorough and careful. All our questions were acknowledged and answered with confidence. Her knowledge was excellent.
January 29, 2026
Reply from Hays Travel - Cleveleys
C Wood,
We appreciate your lovely feedback! We're so glad to hear that we provided excellent assistance, listened attentively, and thoroughly addressed your needs. Thanks again Louise xx
Hays Travel
A professional and friendly service
A professional, friendly and helpful service. Louise was very supportive and knowledgeable.
January 26, 2026
Reply from Hays Travel - Cleveleys
Thank you for such a lovely review. Lou will be thrilled x
Chloe booked our holiday we achieved…
Chloe booked our holiday we achieved everything we wanted. Thanks we will certainly be back
January 28, 2026
Reply from Hays Travel - Cleveleys
Hi Mr and Mrs Vincent, Thankyou so much for taking the time to leave Chloe such a lovely review!! I will make sure this is passes on to her :)
Reply from Hays Travel - Cleveleys
Frances,
We appreciate your kind words! We are so happy to hear you had a positive experience with our team and our great service. Louise xx
Hays Travel
Reply from Hays Travel - Cleveleys
Thank you for this lovely review Peter :)
Great experiece Louiss wonderful…
Great experiece Louise was wonderful helping us get the cabin fir our needs. Will definitely use you again
January 26, 2026
Reply from Hays Travel - Cleveleys
Mr Thomson,
We're glad you had a wonderful experience with Louise! We look forward to seeing you again soon! Team Cleveleys xx
Hays Travel
From walking through the door and…
From walking through the door and greeted with a warm welcome to leaving the service was exceptional,Sophia the young lady who booked my holiday for me was extremely polite and professional and saved me an absolute fortune looking through different offers etc .Will definitely book with Hays Travel again.
January 25, 2026
Reply from Hays Travel - Cleveleys
Mandy Oakes,
We appreciate you taking the time to leave us such a complimentary review! We're so glad you received exceptional service and that our team member helped you find great offers. We look forward to assisting you again with future bookings. Louise xx
Hays Travel
Went to cleveleys branch of Hays Travel…
Went to cleveleys branch of Hays Travel late Friday afternoon. Told them exactly what we wanted Early Saturday morning received a phone call with a time to call into the office and there was the perfect holiday waiting for us. Thank you.
January 18, 2026
Reply from Hays Travel - Cleveleys
Mr Graham Isherwood,
We're happy to hear that we could find the perfect holiday for you so quickly! Thank you for sharing your positive experience with our team; we appreciate your feedback. Louise xx
Hays Travel
Excellent personal service
I was looked after by Tiegan an Cleveleys . It was a difficult family holiday I was booking but Tiegan was so patient and helpful . Nothing was too much trouble . She is an absolute credit to Hays travel .
January 15, 2026
Reply from Hays Travel - Cleveleys
Thank you so much Mary for leaving such a lovely review ! Tegan will be so pleased :) x
I always use Hays Travel in Cleveleys…
I always use Hays Travel in Cleveleys and Louise is always very helpful and understands my requirements in finding the perfect cruise. The Cleveleys branch has a nice atmosphere where you feel welcomed by the staff.
January 16, 2026
Reply from Hays Travel - Cleveleys
Susan Entwisle,
I appreciate you taking the time to leave such a fabulous review. I love getting you booked on these wonderful cruises. Louise xx
Hays Travel
The staff were very helpf and found…
The staff were very helpful and found us a holiday at the right price and location , we didn’t have a holiday destination in mind when we went in , so very happy
January 10, 2026
Reply from Hays Travel - Cleveleys
Thank you David for leaving such a nice review ! So glad we were able to find the perfect holiday for you :)
The staff was absolutly lovley.very…
The staff was absolutly lovley.very helpful.thank you for this
January 10, 2026
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