Shopia was excellent, even when we kept changing our minds. Her communication was 5* and she listened to what we needed from the holiday and found ot within our budget.
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See what reviewers are saying
I was given all the help I needed to sort out my holiday but my future Partner was vague about the holiday that I decided to cancel it. They were so understanding about me wanting to cancel my hol... See more
Company replied
Chloe was amazing she tailor made our holiday to suit us changing the hotels pick up times she found us our dream holiday we really can't thank her enough Fantastic
Company replied
Fantastic Katie at Cleveleys was so helpful and got us exactly what we where looking for . Would definitely book with hays travel again so easy.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
69 Victoria Road West, FY5 1AJ, Cleveleys, United Kingdom
- 01253807399
4.9
Excellent
921 reviews
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Pleasent and helpful staff
February 24, 2026
Reply from Hays Travel - Cleveleys
We appreciate you taking the time to leave us such a lovely review; we are so happy to hear about your experience xx
very patient and very efficient
February 22, 2026
Reply from Hays Travel - Cleveleys
We appreciate you sharing your experience and are so happy we could provide efficient and patient service for you x
I got exactly what I wanted.
February 24, 2026
Reply from Hays Travel - Cleveleys
We're happy to hear that you got exactly what you wanted; we appreciate your positive feedback :)
Very helpful,pleasant and had time for…
Very helpful,pleasant and had time for the customer not rushed in any way.
February 21, 2026
Reply from Hays Travel - Cleveleys
We appreciate you taking the time to leave us such a wonderful review! We're so glad we could be helpful and make your experience pleasant :)
Everything is explained to you from start to finish
They greet you as soon as you walk through the door make you feel comfortable always a smile on there face
February 21, 2026
Reply from Hays Travel - Cleveleys
Tina,
We appreciate you taking the time to share your review. Thank you and happy to hear that you felt comfortable and welcomed by our smiles. Louise xx
Great face to face service
Great face to face service. Helpful staff. Printed every thing needed out for us. Will definetly use them again.
February 13, 2026
Reply from Hays Travel - Cleveleys
Hi Mrs Waite, Thankyou so much for leaving us such a lovely review :) xx
Cleveleys brilliant as always
we gave the team at Hayes Cleveleys a brief and Louise came back to us with several suggestions that matched the brief taking away a lot of confusion, Louise was on leave when we got back in touch but Tegan picked it up seamlessly and we got exactly what we wanted roll on June :)
February 18, 2026
Reply from Hays Travel - Cleveleys
Hi Martin, Thankyou so much for leaving us such a lovely review!! So happy we managed to get you all booked and sorted, it was a pleasure :) Tegan xx
Reply from Hays Travel - Cleveleys
We appreciate you sharing your positive experience with us; it means a lot to our team that you enjoyed our service :)
Katie was very patient
Katie was very patient, and gave us the opportunity to think and look at our options to allow us to make our decision on what cabin to book.
February 15, 2026
Reply from Hays Travel - Cleveleys
Hi Kim, Thankyou so much for leaving our Katie such a lovely review, I will make sure this is passed on to her!! :) xx
Well what can I say
Well what can I say?
The girls in the Cleveleys store always go above and beyond to find us the holiday/trip we want.
In particular I would like to thank Louise who spent a lot of time making sure our trip ticked all the boxes. Her enthusiasm never faltered and helped us make the final decision, she is such a lovely person.
A kind mention for Tegan who helped with the booking and Sandra who shared her experience of a similar trip, that helped us make the decision.
Well done girls!
February 11, 2026
Reply from Hays Travel - Cleveleys
Dale Willshire,
Thank you so much for this amazing review! I am so proud of the team here in Cleveleys but even more so today after this! We love booking you on all your adventures! See you soon Louise xx
Hays Travel
All was fine the assistant was very…
All was fine the assistant was very polite with a good knowledge of what we wanted thank you very much if
February 12, 2026
Reply from Hays Travel - Cleveleys
Thank you Joyce for the review. We appreciate you taking the time to share your feedback. We're happy to hear that our assistant was polite and knowledgeable in helping you :)
Tegan the assistant was friendly
Tegan the assistant was friendly, helpfull and took the time to explain everything fully which made us feel confident with our choice of holiday
February 10, 2026
Reply from Hays Travel - Cleveleys
Patricia,
We appreciate your kind words! It's great to hear that Tegan was helpful and thorough, ensuring you felt secure in your holiday selection.
Hays Travel
5 star service
Louise in the Cleveleys store was very helpful in helping us find our first family holiday. She was really knowledgeable and friendly and Jeanette was was quick to let us know of the vip holiday customer rates , rates on the money card and the hays travel app which we’ve downloaded! We will definitely be returning. Thank you Cleveleys 🤍
February 9, 2026
Reply from Hays Travel - Cleveleys
Katie Rawc,
We're so happy to hear that you found your first family holiday with our help! It's great to know that you found our team knowledgeable and friendly and that you're making use of our app and rates. We look forward to seeing you again.
Hays Travel
Always first class and very helpful…
Always first class and very helpful staff. Would not go anywhere else.
February 6, 2026
Reply from Hays Travel - Cleveleys
Hi Mr Aldersley, thankyou so much for leaving us such a lovely review!! Its always a pleasure having you both in store :) x
The Hays representative was very…
The Hays representative was very helpful in getting us the perfect holiday. We spent an hour and a half going through everything that we required from our holiday. And nothing was not too much trouble to sort out.
February 6, 2026
Reply from Hays Travel - Cleveleys
Thank you for taking the time to leave this lovely review for Tegan, she will be so pleased with this :) x
Lovely friendly staff very helpful and…
Lovely friendly staff very helpful and took the time to explain about every aspect of my holiday.
February 4, 2026
Reply from Hays Travel - Cleveleys
Hi Mr Gratton! Thankyou so much for leaving us such a lovely review! So happy we could get your holiday booked for you and hope to see you again soon! :)
At cleverleys we usually go to Jade…
At cleverleys we usually go to Jade but her just having a baby girl(congrates)We were dealt with by Tegan, she was lovely , explaining everything, totally professional and booking us the best hols
February 3, 2026
Reply from Hays Travel - Cleveleys
Hi Jeanette! Thankyou so much for leaving me such a lovely review! So happy we could get you all booked :) I will pass your congratulations on to Jade :) xx
A very friendly young lady
A very friendly young lady , nothing was to much trouble. Gave us plenty of choice .
Many thanks .
January 23, 2026
Reply from Hays Travel - Cleveleys
Thank you for the lovely review. We are glad that we were able to sort the perfect trip x
Reply from Hays Travel - Cleveleys
Thank you for leaving this lovely review Helen, i'm glad we were able to help get you all booked :) x
expert advice given
expert advice given. Chloe at Cleveleys branch was very patient and did her very best to offer us the right information and alternatives when we questioned a few things.
January 20, 2026
Unprompted review
Reply from Hays Travel - Cleveleys
Mr Marsh,
Thanks so much for this lovely review. We really appreciate your feedback and happy Chloe found a great holiday for you. See you soon Louise xx
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