Fantastic Katie at Cleveleys was so helpful and got us exactly what we where looking for . Would definitely book with hays travel again so easy.
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See what reviewers are saying
I was given all the help I needed to sort out my holiday but my future Partner was vague about the holiday that I decided to cancel it. They were so understanding about me wanting to cancel my hol... See more
Company replied
Chloe was amazing she tailor made our holiday to suit us changing the hotels pick up times she found us our dream holiday we really can't thank her enough Fantastic
Company replied
Our only concerns where the sizes of the pool. Not Adequate for number of guests. Also it would be nice to havd an adults only darts and pool section as youngsters where consrsnly on them. Other tha... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
69 Victoria Road West, FY5 1AJ, Cleveleys, United Kingdom
- 01253807399
4.9
Excellent
915 reviews
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Informative and helpful
Informative and helpful. Looked at a range of times and prices and best place to stay on board the ship. Not rushed either
July 29, 2026
Reply from Hays Travel - Cleveleys
Thank you for your wonderful feedback! We're so pleased to hear that you found our service informative and helpful, and that you felt unhurried while exploring your options. Thanks again for booking with us! Louise xx
Great staff ,Sophie was very helfull
July 29, 2026
Reply from Hays Travel - Cleveleys
Thank you for your wonderful review! We are so pleased to hear that our team was helpful and provided you with great service. Louise xx
Good Overall Service
Apart from not taking my phone number during initial enquiry and taking down email address incorrectly this could have saved a 4 hour delay by which time the holiday had gone up. However, once I made contact again this was resent, decision made in 5 mins and called and booked. Good service and friendly staff well done and good experience. Ensure you take all customer contact details when they first contact you in regards to enquiries
July 29, 2026
Reply from Hays Travel - Cleveleys
Thank you for your valuable feedback. We sincerely apologise for the initial mix-up with your contact details and the delay this caused. We're delighted that once contact was re-established, we were able to assist you quickly and efficiently. We appreciate you highlighting the importance of accurate contact information from the outset, and we will certainly take this on board to improve our processes. Louise xx
Kind Regards
Hays Travel WhiteRose
Reply from Hays Travel - Cleveleys
Thank you for your lovely feedback! We are so pleased to hear that you found our team to be friendly and helpful. Louise xx
Reply from Hays Travel - Cleveleys
Thanks so much for this review. Really appreciated. Louise xx
Reply from Hays Travel - Cleveleys
Karen,
We are so glad to hear that our service was helpful to you. Thank you for your wonderful feedback!
Kind Regards
Hays Travel
I regularly use Hayes travel cleveleys…
I regularly use Hayes travel cleveleys branch because the staff are very friendly and helpful 😀
July 22, 2026
Reply from Hays Travel - Cleveleys
Hi Mr Jones, thankyou so much for leaving us such a lovely review. We are so glad you continue to keep coming back to us!
Great service as always
July 20, 2026
Reply from Hays Travel - Cleveleys
Thank you for your wonderful feedback! We truly appreciate you taking the time to share your positive experience with us. Louise xx
Good information provided in a friendly…
Good information provided in a friendly way. All bases covered. Felt comfortable and reassured as my husband and I are both in our 80s.9
July 19, 2026
Reply from Hays Travel - Cleveleys
Thank you for your kind words! We are so pleased to hear that you felt comfortable and reassured, and that we could provide helpful information. Louise xx
Reply from Hays Travel - Cleveleys
Hi Val, Thankyou so much for leaving us such a lovely review! We hope to see you again soon :)
Tegan at Cleveleys was brilliant
Tegan at Cleveleys was brilliant. Very confident and extremely knowledgeable. The booking took no time at all - Tegan was so friendly.
July 18, 2026
Reply from Hays Travel - Cleveleys
Thank you so much for your fantastic feedback for Tegan! She will be so pleased with this :)
Outstanding staff
The staff are outstanding. So helpful, polite and knowledgeable. We always deal with Tegan (Cleveley's branch). This is never an issue with Tegan or staff, they are all so accommodating.
July 13, 2026
Reply from Hays Travel - Cleveleys
Thank you for a lovely review. We always love seeing you in store. Sandra x
fabulous service always
Always get you what you want and need , always friendly and helpful too lovely service
July 19, 2026
Reply from Hays Travel - Cleveleys
Thank you so much for your wonderful feedback! We are delighted to hear that you consistently receive friendly and helpful service, and that we always meet your needs. xx
Got what we asked for in our package…
Got what we asked for in our package holiday staff helpfully and friendly.
July 11, 2026
Reply from Hays Travel - Cleveleys
Thank you for your 5-star review! We are so pleased to hear that our staff was helpful and friendly in arranging your package holiday. xx
Very helpful especially with me being a…
Very helpful especially with me being a single person. We have it harder when we try and book as the holidays are snapped up quicker.
July 11, 2026
Reply from Hays Travel - Cleveleys
Christin Higgins,
We're so glad we could be helpful! We understand that booking holidays can sometimes be more challenging for single travelers, and we appreciate you sharing your experience.
Kind Regards
Hays Travel
Friendly sales assistant who listened…
Friendly sales assistant who listened to our requests and helped us to choose the appropriate holiday.
Very happy with the service we received.
July 18, 2026
Reply from Hays Travel - Cleveleys
Thank you for your wonderful feedback! We are so pleased to hear that our team was able to assist you in choosing the perfect holiday :)
As always the Cleveleys branch has…
As always the Cleveleys branch has friendly & very capable staff to make the holiday booking process go smoothly
July 18, 2026
Reply from Hays Travel - Cleveleys
Patricia,
Thank you for your wonderful review! We are so pleased to hear that our team was friendly and capable in making your holiday booking process smooth. We appreciate your kind words.
Kind Regards
Hays Travel
All our questions were quickly…
All our questions were quickly explained. Good communication. Happy with all the procedure
July 17, 2026
Reply from Hays Travel - Cleveleys
Hi Diane, Thankyou so much for leaving us such a lovely review! It was a pleasure to see you both again and hopefully see you both again soon :)
Great booking experience
Great booking experience, excellent customer service, and knowledgeable, lovely staff. Will definitely use Hays Travel again.
July 15, 2026
Reply from Hays Travel - Cleveleys
Thank you for the lovely review - we look forward to seeing you again. Sandra
Our recent great service booking with Hays Travel…
Our recent booking with Hays Travel Cleveleys branch was Quick efficient straightforward we got the holiday we wanted all paperwork was done in store and the experience was far less daunting than had I done it all myself on my computer.
July 8, 2026
Reply from Hays Travel - Cleveleys
Thank you for the lovely review, we were happy to get you all sorted! Sandra
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