Shopia was excellent, even when we kept changing our minds. Her communication was 5* and she listened to what we needed from the holiday and found ot within our budget.
Company replied
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See what reviewers are saying
I was given all the help I needed to sort out my holiday but my future Partner was vague about the holiday that I decided to cancel it. They were so understanding about me wanting to cancel my hol... See more
Company replied
Fantastic Katie at Cleveleys was so helpful and got us exactly what we where looking for . Would definitely book with hays travel again so easy.
Company replied
Chloe was amazing she tailor made our holiday to suit us changing the hotels pick up times she found us our dream holiday we really can't thank her enough Fantastic
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
69 Victoria Road West, FY5 1AJ, Cleveleys, United Kingdom
- 01253807399
4.9
Excellent
920 reviews
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Customer service
Customer service. Very friendly and helpful staff. The atmosphere is always welcoming upon entry.
June 27, 2026
Reply from Hays Travel - Cleveleys
We are so pleased to hear that our staff were friendly and helpful. Thank you for your kind words.
Kind Regards
Hays Travel
Great experience at Hays Cleveleys as…
Great experience at Hays Cleveleys as usual. Tegan was extremely helpful, showing us a number of excellent hotels. Another holiday successfully booked.
June 28, 2026
Reply from Hays Travel - Cleveleys
We are so pleased you had a great experience and successfully booked another holiday with us! Thank you for your kind words I will pass them on to Tegan :) x
She was good tegan help with our mini…
She was good tegan help with our mini cruise yesterday in the shop that why we use hays travel
June 28, 2026
Reply from Hays Travel - Cleveleys
We're so pleased Tegan could assist with your mini-cruise! Thank you for your lovely review :)
The staff at cleveleys Hayes are so…
The staff at cleveleys Hayes are so helpfull Louise is always there for me nothing is too much trouble
June 26, 2026
Reply from Hays Travel - Cleveleys
Thank you for your wonderful review! We're so pleased to hear our team is helpful and always there for you.
Kind Regards
Hays Travel
Reply from Hays Travel - Cleveleys
Hi Stephanie, Thankyou so much for leaving us such a lovely review! Hope to see you again soon :)
The lady was really knowledgeable about…
The lady was really knowledgeable about the cruise we were booking
June 23, 2026
Reply from Hays Travel - Cleveleys
We are so glad to hear our team provided excellent service. Thank you for your lovely review! :)
Always a great experience at Hays…
Always a great experience at Hays Cleveleys. Great team! Always work hard to get the best for you!
June 22, 2026
Reply from Hays Travel - Cleveleys
Hi Les, Thankyou so much for leaving us such a review. Its always a pleasure and we are so happy you continue to keep coming back for your holidays! :) xx
We were met by a lovely young woman…
We were met by a lovely young woman Sophia who could not have been more helpful. We explained everything that we would need because of our age and disabilities, she understood the problems and went over and above what we expected to ensure we were happy.
All in all a very pleasant experience and a very very helpful young woman who we will hopefully do business with again.
June 20, 2026
Reply from Hays Travel - Cleveleys
Eric,
We are delighted to hear you had such a pleasant experience and received such helpful assistance. We truly appreciate your kind words and look forward to assisting you again!
Kind Regards
Hays Travel
Reply from Hays Travel - Cleveleys
Hi Paul, Thankyou so much for leaving us a lovely review. We are happy to hear you are having a great time :) x
Reply from Hays Travel - Cleveleys
We're so glad our team was helpful and efficient. Thank you for your kind words. xx
Tegan was fantastic sorted our holiday…
Tegan was fantastic sorted our holiday brilliant couldn’t ask for more
June 17, 2026
Reply from Hays Travel - Cleveleys
We are so happy we could sort your holiday! Thank you for your kind words. We think Tegan is fantastic too xx
Holiday booked
Chloe helped us book our holiday she checked price flight times and seats out for us . Very efficient service.
June 16, 2026
Reply from Hays Travel - Cleveleys
We're so pleased you had such a positive experience with our team. We appreciate your kind words! Thank you so much xx
Reply from Hays Travel - Cleveleys
Hi Jeffrey, Thankyou so much for leaving us a lovely review. We are happy to know you enjoyed our service again! :)
Tegan who served us was professional
Tegan who served us was professional, pleasant and very helpful and informative,
June 14, 2026
Reply from Hays Travel - Cleveleys
Susan Bond,
We're so glad our team provided such excellent assistance. Thank you for your kind words!
Kind Regards
Hays Travel
Very helpful…
Katie was a great help in finding holidays for us and made it so easy to book
June 6, 2026
Reply from Hays Travel - Cleveleys
Hi Kevin, Thankyou so much for leaving us such a lovely review. We are so happy to hear you were happy with Katies service :)
The staff were very helpful and patient…
The staff were very helpful and patient as several changes were made to the itinerary and booking
June 6, 2026
Reply from Hays Travel - Cleveleys
Thankyou so much for this lovely review! I am so glad we were able to help you plan your amazing trip :)
Heys Travel were very attentive and…
Heys Travel were very attentive and patient. They listened to our requirements and provided us with the cruise we wanted.
June 8, 2026
Reply from Hays Travel - Cleveleys
Thank you for your wonderful feedback! We are so pleased we could help you find the perfect cruise!
The agent was kind and patient,no…
The agent was kind and patient,no question was unanswered she made us feel comfortable.
June 8, 2026
Reply from Hays Travel - Cleveleys
We are so glad our team made you feel comfortable and answered all your questions. Thank you for your lovely review :)
Great experience
The whole experience from start to finish was totally professional, but moreso, extremely friendly (I'd been into a local travel agent who made me feel uncomfortable).. so needless to say I walked away.
I'd heard and seen the reputation you have so I thought I would venture into your Cleveleys branch.
I saw Tegan ..she was superb and within 24 hours we had a lovely holiday booked .
Totally helpful and extremely on the ball !!
May 28, 2026
Reply from Hays Travel - Cleveleys
Hi Julie, Thank you for your wonderful review! We are so pleased to hear that your experience with us was professional and friendly. We are delighted we could help you book a lovely holiday so quickly. Tegan will be so pleased with this :) xx
Sophia was very helpful
Sophia was very helpful. I gave her all my requirements and she met them all.
June 5, 2026
Reply from Hays Travel - Cleveleys
Jayne,
We are so glad we could meet all your requirements! Thank you for your kind words.
Kind Regards
Hays Travel
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