Shopia was excellent, even when we kept changing our minds. Her communication was 5* and she listened to what we needed from the holiday and found ot within our budget.
Company replied
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See what reviewers are saying
I was given all the help I needed to sort out my holiday but my future Partner was vague about the holiday that I decided to cancel it. They were so understanding about me wanting to cancel my hol... See more
Company replied
Fantastic Katie at Cleveleys was so helpful and got us exactly what we where looking for . Would definitely book with hays travel again so easy.
Company replied
Chloe was amazing she tailor made our holiday to suit us changing the hotels pick up times she found us our dream holiday we really can't thank her enough Fantastic
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
69 Victoria Road West, FY5 1AJ, Cleveleys, United Kingdom
- 01253807399
4.9
Excellent
920 reviews
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Explained what we wanted,staff got…
Explained what we wanted,staff got things sorted in no time at all.
June 5, 2026
Reply from Hays Travel - Cleveleys
We're glad we could quickly sort things for you. Thank you for your kind feedback! xx
Reply from Hays Travel - Cleveleys
Thank you for your kind words. We are so pleased. xx
The staff who helped us
The staff who helped us, went out of their way to search for holidays, were very supportive, explained everything carefully and were very reassuring
A credit to the ompany
Hays Cleveleys
May 29, 2026
Reply from Hays Travel - Cleveleys
We're so pleased to hear our team provided such supportive and reassuring service. Thank you for your wonderful feedback. xx
Reply from Hays Travel - Cleveleys
Thank you for your kind words and 5-star rating. We are so pleased we could assist you. xx
Louise was very professional and a…
Louise was very professional and a pleasant and experienced person to deal with. Was very helpful and polite.
June 3, 2026
Reply from Hays Travel - Cleveleys
We're so glad you had such a positive experience. We appreciate your kind words about Louise. Thankyou so much xx
Sophia pulled out all the stops and got…
Sophia pulled out all the stops and got us a great bargain holiday.
June 3, 2026
Reply from Hays Travel - Cleveleys
We're so glad we could help you find a great bargain holiday! Thank you for your kind words. Enjoy xx
Great experience and managed to get a…
Great experience and managed to get a holiday within our budget
June 2, 2026
Reply from Hays Travel - Cleveleys
Thank you for your kind words. We are so pleased we could help! XX
Reply from Hays Travel - Cleveleys
Thank you for your kind words. We are so pleased to hear that we were able to assist you efficiently. See you soon xx
Reply from Hays Travel - Cleveleys
Thank you for your kind words! We are delighted to hear you had such a positive experience with us. Louise xx
Very knowledgeable and helpful
Very knowledgeable and helpful. Didn’t give the hard sell. Was genuinely interested in our holiday requirements. Easy to book.
May 29, 2026
Reply from Hays Travel - Cleveleys
We're so pleased you found our team knowledgeable and helpful. We appreciate your kind words about your booking experience :)
Kind Regards
Hays Travel
Recommend Hays travel
We always book our holidays with Hays travel such friendly staff and we always come away with our ideal holiday would highly recommend Hays travel
May 22, 2026
Reply from Hays Travel - Cleveleys
We are so pleased you consistently find our staff friendly and always find your ideal holiday with us. We appreciate your recommendation too! Louise xx
Reply from Hays Travel - Cleveleys
Hi James, Thankyou so much for leaving us an amazing review. We are so glad you was happy with our service :)
Katie was brilliant
Katie was brilliant, I was a very awkward customer and had her get quite a few different prices for me. She found me some brilliant deals and eventually we settled on Turkey next year. The booking process was so easy, everything done over message as I was in and out of meetings. Nothing was too much trouble. Will definitely be back to book Florida x
May 28, 2026
Reply from Hays Travel - Cleveleys
Sarah Small,
We are so pleased to hear that Katie provided such excellent service and made your booking experience stress-free. It's wonderful to know that you felt well taken care of. We look forward to hopefully getting Florida booked for you also!
Kind Regards
Hays Travel
Great staff
May 21, 2026
Reply from Hays Travel - Cleveleys
Hi James - I really enjoyed booking your holiday for you. Thank you for such a lovely review! Sandra x
Lovely helpful young lady
Lovely helpful young lady. Found us a reasonable holiday..when we really had no idea where we wanted to go. Thank you Tegan 😀
May 26, 2026
Reply from Hays Travel - Cleveleys
We're so glad Tegan could help you find the perfect holiday, she will be so pleased with this review, thank you :) x
Happy
We found our experience, excellent, Chloe was very professional under a lot pressure and banter from ourselfs we are very happy with the service
May 25, 2026
Reply from Hays Travel - Cleveleys
I am so happy to hear you had a great experience, it was a pleasure having you in store! Thank you, Chloe x
Fantastic experience booking our 3rd…
Fantastic experience booking our 3rd cruise with Hays Travel. Wouldn't book with anyone else. No hard up sell. Nothing was too much work. Very happy and we will be back. Special thanks to Chloe at Cleveleys Branch for helping me book our dream cruise.
May 21, 2026
Reply from Hays Travel - Cleveleys
Hi Laura, Thankyou so much for leaving us such a lovely review! I will make sure this is passed onto Chloe :) xx
I've booked with hays the last 4 years…
I've booked with hays the last 4 years always find the service second to none and extremely friendly
May 14, 2026
Reply from Hays Travel - Cleveleys
Hi Karen, Thankyou so much for leaving us such a lovely review! We are so happy to hear that you continue to keep coming back to us :) xx
Fuerteventura holiday booked
Christian was very helpful, and looked at all the different options I wanted for our holiday.
Its a pleasure to be greeted warmly when I go into Hays by all staff
May 13, 2026
Reply from Hays Travel - Cleveleys
Shirley Mott,
We're so glad we could assist you with your holiday options and that our team provided a warm welcome. Thank you for your kind words!
Kind Regards
Katie xx
Sophia was very helpful and friendly…
Sophia was very helpful and friendly and was able to accommodate the changes I needed for my trip.
May 12, 2026
Reply from Hays Travel - Cleveleys
Hazel,
We're so happy to hear that we were able to assist with your trip changes! Thank you for your positive feedback and for recognizing our helpful service.
Kind Regards
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