Shopia was excellent, even when we kept changing our minds. Her communication was 5* and she listened to what we needed from the holiday and found ot within our budget.
Company replied
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See what reviewers are saying
I was given all the help I needed to sort out my holiday but my future Partner was vague about the holiday that I decided to cancel it. They were so understanding about me wanting to cancel my hol... See more
Company replied
Chloe was amazing she tailor made our holiday to suit us changing the hotels pick up times she found us our dream holiday we really can't thank her enough Fantastic
Company replied
Fantastic Katie at Cleveleys was so helpful and got us exactly what we where looking for . Would definitely book with hays travel again so easy.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
69 Victoria Road West, FY5 1AJ, Cleveleys, United Kingdom
- 01253807399
4.9
Excellent
921 reviews
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Sophia was very helpful and friendly…
Sophia was very helpful and friendly and was able to accommodate the changes I needed for my trip.
May 12, 2026
Reply from Hays Travel - Cleveleys
Hazel,
We're so happy to hear that we were able to assist with your trip changes! Thank you for your positive feedback and for recognizing our helpful service.
Kind Regards
Reply from Hays Travel - Cleveleys
Hi Judith, Thank you for the Lovely review - Sandra xx
The staff are friendly and helpful
The staff are friendly and helpful. The lady I dealt with was excellent.
April 30, 2026
Reply from Hays Travel - Cleveleys
We appreciate you taking the time to leave us a review for Sandra. We are so glad to hear you were happy with our service :) x
The lady was very professional and…
The lady was very professional and helpful in every way. Would have no problem booking with hays travel again .Very good staff .
May 1, 2026
Reply from Hays Travel - Cleveleys
We're so glad to hear that the assistance you received was professional and helpful! It's wonderful that you would book with us again. We appreciate your feedback regarding our team.
Tegan was lovely and looked after me i…
Tegan was lovely and looked after me i would not hesitate to recommend Hays Travel to friends 😊
May 1, 2026
Reply from Hays Travel - Cleveleys
We appreciate you taking the time to leave us such a wonderful review for Tegan! We're so glad to hear that you had a positive experience and would recommend us :)
Tegan was friendly and knew her stuff x…
Tegan was friendly and knew her stuff x she went the extra mile to rearrange our transfer back to the airport x
April 23, 2026
Reply from Hays Travel - Cleveleys
Hi Amanda, Thankyou so much for leaving us such a lovely review!! Im so happy we could get everything all sorted and perfected for you :) xx
Chloe and Sophia where both lovely
Chloe and Sophia where both lovely, very professional and managed to grt us a great deal
April 30, 2026
Reply from Hays Travel - Cleveleys
Thankyou so much for this lovely review, Danielle! It was lovely to meet you both and get your amazing trip booked :) xx
Knowledgeable, friendly and helpful
Very friendly team and able to answer all of our questions and had good knowledge of numerous locations. Took the stress away of trying to book ourselves.
April 5, 2026
Reply from Hays Travel - Cleveleys
Hi Mrs Wills, Thankyou so much for leaving our Katie such a lovely review! I will make sure this is passed on to her :) xx
Reply from Hays Travel - Cleveleys
We are happy you felt welcomed and assisted, and that you enjoyed our coffee. Thank you for your positive feedback; it means a lot to us. Louise xx
Staff knowing exactly what we…
Staff knowing exactly what we wanted.Plesent and very knowledgeable
April 13, 2026
Reply from Hays Travel - Cleveleys
We appreciate you sharing your experience! We're happy to hear our team knew exactly what you wanted and were knowledgeable. Louise xx
Hays travel experience 5*
As soon as we both entered the shop, we were greeted by the whole staff, they were very friendly and made us feel at ease. Also Susan understood exactly what we were looking for, foe our holiday experience, and was on point with where to chose and book, everything was a lovely experience, and highly recommend hays travel company and their team 5* on every level
April 19, 2026
Reply from Hays Travel - Cleveleys
HEIDI,
We're happy to hear that you felt welcomed and at ease in our shop. It's great to know that our team understood your holiday needs. Thank you for recommending Hays Travel! Louise xx
Kind Regards
Alison
Hays Travel
Pontefract
Chloe was a great person to have dealt…
Chloe was a great person to have dealt with, very polite and professional. The whole procedure of booking the cruise was so easily handled.
April 11, 2026
Reply from Hays Travel - Cleveleys
We are so happy to hear that your cruise booking was easily handled, and that you found our team member to be both polite and professional. Thank you! Louise xx
The Travel Agent adviser was friendly
The Travel Agent adviser was friendly, attention to detail. informative and helpful
April 8, 2026
Reply from Hays Travel - Cleveleys
Thankyou so much for leaving us such a lovely review! We are glad you enjoyed your experience with us and hope to see you again soon! :) x
Great service. Highly recommended
Great service. Staff always polite, helpful and knowledgeable.
April 8, 2026
Reply from Hays Travel - Cleveleys
We appreciate your kind words! We're so glad you found our team polite, helpful, and knowledgeable, and that you had great service :) x
Reply from Hays Travel - Cleveleys
Hi Mrs Burrow, Thankyou so much for leaving us such a lovely review. Its always a pleasure having you both in store ! Hope to see you again soon xx
I have used Hays for several years and…
I have used Hays for several years and have always had excellent service. I find the staff very helpful and go the extra mile.
April 8, 2026
Reply from Hays Travel - Cleveleys
Thank you for the lovely review! Super excited for your upcoming holidays. Sandra xx
Great easy experience with great help…
Great easy experience with great help and advise. Sophie was very helpful and went all out to get my the best price.
April 5, 2026
Reply from Hays Travel - Cleveleys
Thankyou so much for this review Michael! It was lovely to meet you :)
The process of booking a cruise was…
The process of booking a cruise was quick and took less than half an hour. The agent gave us all the information we needed and said that she would print all the travel documentation for my party when available. Infact no fuss really straight forward.
March 28, 2026
Reply from Hays Travel - Cleveleys
Hi Mr/Mrs Icely. Thankyou so much for leaving us such a lovely review. We are so happy that you found booking with us straight forward, and we hope to see you again soon!
The young lady that helped us book our…
The young lady that helped us book our cruise was very knowledgeable also very polite. Would highly recommend her. (She also made a great cup of coffee).
April 1, 2026
Reply from Hays Travel - Cleveleys
Thank you so much for leaving Tegan such a lovely review, she will be so pleased :) (she is also now our designated coffee maker)
Excellent service from start to finish…
Excellent service from start to finish with my new booking everything I preferred on my booking was sorted and all my choices listened too
March 29, 2026
Reply from Hays Travel - Cleveleys
Hi Mrs Evans, Thankyou so much for leaving us such a lovely review!! We hope to see you soon! :) xx
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