We went into Hays Travel in Clydebank. We were greeted by Carol. We were looking for a cruise. Carol was very knowledgeable. She gave us lots of good information and sourced the best deals available o... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Thank you for your email, we decided to tried Hays travel, because Carol Harvey moved from Stewart travel to Hays, we know Carol for many years she does know what we like, we normally go to lanzaro... See more
Company replied
Neve was very professional, helpful and friendly. From start to finish Neve listened to our requirements and booked our dream holiday. She also booked our fast pass and lounge - total one stop trave... See more
Company replied
Easy jet emailed me informing flights changed from glasgow to manchestrr for christmad break to morocco. This not suitable. I emailed the relevant details to Katie at clyfebank office and with... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
56 Sylvania Way, G81 2TL, Clydebank, United Kingdom
- 01415301550
4.9
Excellent
608 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Felt so comfortable with Siobhan
Felt so comfortable with Siobhan. She was very helpful & nothing was too much bother. She really helped me with my booking.
May 13, 2026
Reply from Hays Travel - Clydebank
Hi June
Thank you very much, Joyce, and I will pass that on to Siobhan for you. Thanks Neve
Reply from Hays Travel - Clydebank
Hi Thomas, Thank you so much for your kind review. I hope you have a wonderful holiday, and I look forward to seeing you again to book the next one. Thanks Thea : )
Clear and consise
May 10, 2026
Reply from Hays Travel - Clydebank
Thank you for your review Dennis, it was a pleasure meeting you and Lil, thanks Carol
Quick and efficient.
May 2, 2026
Reply from Hays Travel - Clydebank
Hello Eric
Thank you very much for your review. It is much appreciated, glad I could help get you booked up. Look forward to hearing from you again. Thanks, Neve :)
Reply from Hays Travel - Clydebank
Hello William
Thank you very much for your review. It is much appreciated, glad I could help get you booked up. Look forward to hearing from you again. Thanks, Neve :)
Friendly
Friendly, helpful and welcoming. Great at tailoring a holiday to your needs. All the information you need and even check you in, you don’t have to lift a finger. Highly recommend.
May 5, 2026
Reply from Hays Travel - Clydebank
Hi Raymond, thank you so much for the kind words! I hope you have an amazing holiday, and I look forward to helping you book your next one. Thank you, Thea :)
The young lady
The young lady, Thea, in Clydebank couldn't have been more helpful. She listened to what we wanted and provided us with a package that fulfilled all our requests.
April 26, 2026
Reply from Hays Travel - Clydebank
Hi Norma, it was lovely meeting you the other day. Thank you so much for your lovely review and I hope you have an amazing holiday when it comes! Thank you Thea .
Always get a quote.
Carol Harvey was able to beat two competitors prices after a couple of days of enquiries and as the holiday booked is next March to India there was no immediate rush to book same.
April 23, 2026
Reply from Hays Travel - Clydebank
Hi Colin, apologies for late reply, thank you, as always it is a pleasure to assist you both and get you all booked, thanks Carol
Reply from Hays Travel - Clydebank
Thank you for wonderful feedback :-)
Very friendly staff very quick and was…
Very friendly staff very quick and was cheaper booking my holiday in the shop rather than the ads I seen online
April 17, 2026
Reply from Hays Travel - Clydebank
Thank you for your kind words :-)
Reply from Hays Travel - Clydebank
Thank you for your feedback :-)
Agent was very courteous and was ready to help with request
Agent was very helpful with all request
April 5, 2026
Reply from Hays Travel - Clydebank
Hi Adebola, thank you for your kind review! Hopefully see you in the store again soon for your next holiday! Katie
5 star Jay
Service from Jay was 5 star. Explaining everything in laymen's terms. He also gave us information we weren't aware of.
April 11, 2026
Reply from Hays Travel - Clydebank
Thank you very much for your feedback, it is much apprenticed I will pass this onto Jay :)
Thank You
Clydebank
Thea in the Clydebank store is the best
Thea in the Clydebank store was extremely helpful and she managed to find an excellent price for our short break to Rhodes. We will definitely be back to see her for any future holidays.
April 7, 2026
Reply from Hays Travel - Clydebank
Hi Helena!
It was so lovely meeting you the other day. Thank you for your kind review, and I look forward to seeing you again and get another holiday booked!
Thank you Thea
No problem getting what we wanted Donna…
No problem getting what we wanted Donna tried every avenue until we were happy .
April 7, 2026
Reply from Hays Travel - Clydebank
Thank you for your kind feedback. I hope you have a great holiday when it comes.
The staff were first class on all…
The staff were first class on all aspects of booking our holiday
April 3, 2026
Reply from Hays Travel - Clydebank
Thank you, Alexander, much appreciated. I look forward to seeing you again.
Many Thanks
Neve
REBECCA WAS VERY HELPFUL
February 25, 2026
Reply from Hays Travel - Clydebank
Thank you for your kind feedback Janice. Hope you have a great holiday when it comes.
Reply from Hays Travel - Clydebank
Hi Karen, thank you for your lovely words, have a wonderful time, thanks Carol
Carol at Clydebank is an outstanding…
Carol at Clydebank is an outstanding travel agent. I used her for years at her previous company and was always very satisfied. Fortunately I had a phone number for her so have gone with her to Hays.
March 28, 2026
Reply from Hays Travel - Clydebank
Hi Sandy, as always, an absolute pleasure to help with your travel plans, thank you, Carol :-)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.