We went into Hays Travel in Clydebank. We were greeted by Carol. We were looking for a cruise. Carol was very knowledgeable. She gave us lots of good information and sourced the best deals available o... See more
Company replied
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We went into Hays Travel in Clydebank. We were greeted by Carol. We were looking for a cruise. Carol was very knowledgeable. She gave us lots of good information and sourced the best deals available o... See more
Company replied
Thank you for your email, we decided to tried Hays travel, because Carol Harvey moved from Stewart travel to Hays, we know Carol for many years she does know what we like, we normally go to lanzaro... See more
Company replied
Neve was very professional, helpful and friendly. From start to finish Neve listened to our requirements and booked our dream holiday. She also booked our fast pass and lounge - total one stop trave... See more
Company replied
Easy jet emailed me informing flights changed from glasgow to manchestrr for christmad break to morocco. This not suitable. I emailed the relevant details to Katie at clyfebank office and with... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
56 Sylvania Way, G81 2TL, Clydebank, United Kingdom
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Donna was great, I was happy with the deal and prompt information regarding our holiday 😀

Reply from Hays Travel - Clydebank
Friendly and knowledgeable advice to get the best deal.

Reply from Hays Travel - Clydebank
Friendly staff. Donna was informed and dealt with our holiday request and booking efficiently!

Reply from Hays Travel - Clydebank
The assistant Donna in Clydebank shop went out her way to try get my family the mini break that we needed so greaful to her

Reply from Hays Travel - Clydebank
Neve was very helpful and took time to make calls to answer all our questions. If she did not know the hotel/area she asked her colleagues to see if they could help.
She also understood that we needed time to reflect and do our own research and there was no hard sell.

Reply from Hays Travel - Clydebank
Katy (from Clydebank office) was very nice with us. She explained very well about our holiday in Barcelona and answered all our questions and helped us to save good money as well.
We looking forward to our holiday in May.
Kind regards,
Rodin

Reply from Hays Travel - Clydebank
Donna was very helpful and we had an issue with our booking which was promptly resolved Good Job

Reply from Hays Travel - Clydebank

Reply from Hays Travel - Clydebank
Hi, I would like to thank DONNA at the Clydebank branch for the help in booking our holiday, Donna was very professional and knowledgeable, polite, attentive, I will be happy to recommend the Clydebank branch. Thanks again. 😎🏴

Reply from Hays Travel - Clydebank
Every thing was taken care of by Rebecca for us, great service.

Reply from Hays Travel - Clydebank
Great service from Donna, she helped us choose a nice cruise at a great price, couldn’t have done anymore

Reply from Hays Travel - Clydebank
My sister recommended that a booked with hays travel Clydebank and speak with Katie who always helps her with her holidays and she’s highly recommended as she went above and beyond and got us exactly what we were looking for

Reply from Hays Travel - Clydebank
Used Hays a few times, always very good at finding what we ask for.
Katie was excellent.

Reply from Hays Travel - Clydebank
Exceptional professional service from sales adviser,Becca.She took careful note of our requirements,researched various options and found us a great deal at one of our chosen hotels.Why did I spend hours searching the Internet when Becca did the job in jig time, printed off all our documents and told us to return to do check-in and get boarding passes if we so wished!
Also advised that Hays do a great exchange rate!

Reply from Hays Travel - Clydebank
Young girl was very polite and helpful and knowledgeable.

Reply from Hays Travel - Clydebank
Rebecca was super helpful. She took the time to ensure all details were correct, particularly the geographical location of the location of the hotel in LA. In addition, she investigated different flight time options for internal flight between LA and Toronto. In the end, we made quite a large cost saving thanks to Rebecca. I would highly recommend visiting Hayes rather than DIY!

Reply from Hays Travel - Clydebank
Donna was really helpful and knowledgeable. Second time booking here and always a great service.

Reply from Hays Travel - Clydebank
Just went in for some information but Katie and the other girls were so helpful we just booked while we were in there.

Reply from Hays Travel - Clydebank
Very helpful got holiday wee wanted and dates at a great price

Reply from Hays Travel - Clydebank
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