Hays Travel - Clydebank Reviews 

608
TrustScore 5 out of 5

4.9

56 Sylvania Way, G81 2TL Clydebank, GB


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Rated 5 out of 5 stars

We went into Hays Travel in Clydebank. We were greeted by Carol. We were looking for a cruise. Carol was very knowledgeable. She gave us lots of good information and sourced the best deals available o... See more

Company replied

Rated 5 out of 5 stars

Thank you for your email, we decided to tried Hays travel, because Carol Harvey moved from Stewart travel to Hays, we know Carol for many years she does know what we like, we normally go to lanzaro... See more

Company replied

Rated 5 out of 5 stars

Neve was very professional, helpful and friendly. From start to finish Neve listened to our requirements and booked our dream holiday. She also booked our fast pass and lounge - total one stop trave... See more

Company replied

Rated 5 out of 5 stars

Easy jet emailed me informing flights changed from glasgow to manchestrr for christmad break to morocco. This not suitable. I emailed the relevant details to Katie at clyfebank office and with... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 56 Sylvania Way, G81 2TL, Clydebank, United Kingdom

  • 01415301550

4.9

Excellent

TrustScore 5 out of 5

608 reviews

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4.9

All reviews

(608)

123,271 reviews in the last 12 months

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Rated 5 out of 5 stars

Friendly staff

Friendly staff. Donna was informed and dealt with our holiday request and booking efficiently!

March 16, 2026
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Reply from Hays Travel - Clydebank

Thanks for your kind review Ann, i am glad i could help and look forward to hearing about your holiday. Donna

Rated 5 out of 5 stars

The assistant Donna in Clydebank shop…

The assistant Donna in Clydebank shop went out her way to try get my family the mini break that we needed so greaful to her

March 1, 2026
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Reply from Hays Travel - Clydebank

Thank you for your kind review isobell. Hopefully see you in the future. Hope you enjoyed your time away. Donna

Rated 5 out of 5 stars

Enjoyable experience when looking for a holiday.

Neve was very helpful and took time to make calls to answer all our questions. If she did not know the hotel/area she asked her colleagues to see if they could help.

She also understood that we needed time to reflect and do our own research and there was no hard sell.

March 8, 2026
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Reply from Hays Travel - Clydebank

Thank you, Patricia. It was lovely to meet you, glad I could help you book your next getaway, and look forward to seeing you again. Many Thanks Neve

Rated 5 out of 5 stars

Happy

very helpful with a personal touch

March 5, 2026
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Reply from Hays Travel - Clydebank

Hi Mary Alice, thank you so much for your lovely review! It was such a pleasure chatting with you the other day. I hope you have the most amazing holiday, and I can’t wait to help you plan your next getaway!

Rated 5 out of 5 stars

Very friendly and helpful.

Katy (from Clydebank office) was very nice with us. She explained very well about our holiday in Barcelona and answered all our questions and helped us to save good money as well.

We looking forward to our holiday in May.

Kind regards,

Rodin

February 26, 2026
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Reply from Hays Travel - Clydebank

Hi Rodin, Thank you for your lovely review and i hope you have a lovely holiday, i will pass this along to Katie when she is back! Thanks Becky :)

Rated 5 out of 5 stars

Becky was great

Becky was great, very helpful and called me when she said she would

February 15, 2026
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Reply from Hays Travel - Clydebank

Hi Val, Thank you for your lovely review! Hope you have a lovely holiday when it comes! Thanks Becky :)

Rated 5 out of 5 stars

Booking.

Hi, I would like to thank DONNA at the Clydebank branch for the help in booking our holiday, Donna was very professional and knowledgeable, polite, attentive, I will be happy to recommend the Clydebank branch. Thanks again. 😎🏴󠁧󠁢󠁳󠁣󠁴󠁿

February 17, 2026
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Reply from Hays Travel - Clydebank

Thank you for your kind feedback. We can't wait to see you again to get your next holiday booked. Hope you have a great time. Donna :)

Rated 5 out of 5 stars

Great service from Donna

Great service from Donna, she helped us choose a nice cruise at a great price, couldn’t have done anymore

February 11, 2026
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Reply from Hays Travel - Clydebank

Hi Anne, thank you for leaving such a kind review, I will let Donna know when she's next in branch. We hope you have a great holiday when it comes! Katie

Rated 5 out of 5 stars

My sister recommended that a booked…

My sister recommended that a booked with hays travel Clydebank and speak with Katie who always helps her with her holidays and she’s highly recommended as she went above and beyond and got us exactly what we were looking for

February 10, 2026
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Reply from Hays Travel - Clydebank

Thank you so much Kirsty that's really kind of you! Glad we could get it sorted for you all, see you soon! x

Rated 5 out of 5 stars

Used Hays a few times

Used Hays a few times, always very good at finding what we ask for.
Katie was excellent.

February 7, 2026
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Reply from Hays Travel - Clydebank

Thank you for your feedback :) Thanks, Katie

Rated 5 out of 5 stars

Winner,winner,chicken dinner!!!

Exceptional professional service from sales adviser,Becca.She took careful note of our requirements,researched various options and found us a great deal at one of our chosen hotels.Why did I spend hours searching the Internet when Becca did the job in jig time, printed off all our documents and told us to return to do check-in and get boarding passes if we so wished!
Also advised that Hays do a great exchange rate!

February 5, 2026
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Reply from Hays Travel - Clydebank

Hi Janet, Thank you so much for your lovely review, so glad i could help and make it easy for you! Hope you have a lovely holiday :) Thanks Becky x

Rated 5 out of 5 stars

Great personal one to one experience

Rebecca was super helpful. She took the time to ensure all details were correct, particularly the geographical location of the location of the hotel in LA. In addition, she investigated different flight time options for internal flight between LA and Toronto. In the end, we made quite a large cost saving thanks to Rebecca. I would highly recommend visiting Hayes rather than DIY!

January 30, 2026
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Reply from Hays Travel - Clydebank

Hi Brenda :) So glad I could help arrange this for you and hope you both have a lovely time! Thanks, Rebecca

Rated 5 out of 5 stars

Great

Donna was really helpful and knowledgeable. Second time booking here and always a great service.

February 2, 2026
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Reply from Hays Travel - Clydebank

Thank you for your kind feedback, i hope you have a lovely holiday when it comes. Donna

Rated 5 out of 5 stars

Friendly helpful staff

Just went in for some information but Katie and the other girls were so helpful we just booked while we were in there.

January 14, 2026
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Reply from Hays Travel - Clydebank

Hi Albert, Thank you so much for leaving such a kind review. I hope you have a great holiday when it comes! Katie

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