Very helpful and friendly staff. Good information and advice given to me during the booking process. Booking agent Carol was very pleasant and took time to check everything with me before finalising t... See more
Company replied
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Very helpful and friendly staff. Good information and advice given to me during the booking process. Booking agent Carol was very pleasant and took time to check everything with me before finalising t... See more
Company replied
We went into Hays Travel in Clydebank. We were greeted by Carol. We were looking for a cruise. Carol was very knowledgeable. She gave us lots of good information and sourced the best deals available o... See more
Company replied
Thank you for your email, we decided to tried Hays travel, because Carol Harvey moved from Stewart travel to Hays, we know Carol for many years she does know what we like, we normally go to lanzaro... See more
Company replied
Neve was very professional, helpful and friendly. From start to finish Neve listened to our requirements and booked our dream holiday. She also booked our fast pass and lounge - total one stop trave... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
56 Sylvania Way, G81 2TL, Clydebank, United Kingdom
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Very helpful got holiday wee wanted and dates at a great price

Reply from Hays Travel - Clydebank
Very friendly service and competent, everything has been thoroughly explained

Reply from Hays Travel - Clydebank
Booked holiday and was very happy with travel assistance. Ok

Reply from Hays Travel - Clydebank
Very personal touch to customer service. Knowledgeable and not in any way pushy. Listened & searched for what we requested. Was able to offer options on our wish list. Rebecca was a credit to your organisation and we would have no hesitation in using Hays Travel again.

Reply from Hays Travel - Clydebank
Rebecca got us the best deal for our holiday, she even got me to download your app which is amazing

Reply from Hays Travel - Clydebank
Donna was very helpful, and answered all questions and concerns honestly, told us all options available

Reply from Hays Travel - Clydebank
The staff were all lovely and able to help me with my enquiries then on booking my summer holiday for 2026.

Reply from Hays Travel - Clydebank
Very helpful
Rebecca gave us various options.
Very thorough in her research .
Got exactly what we wanted.

Reply from Hays Travel - Clydebank
Date of visit 17/01/2026
Customer Advisor was Rebecca Glendinning.
Rebecca was warm and welcoming in the shop in Clydebank, she was very informative listened to our requirements and needs that we wanted on our summer holiday.
We spent a long time looking at different destinations, with
Rebecca giving advice on area and suitability of the holidays.
Rebecca found us a great hotel in the perfect location in turkey.

Reply from Hays Travel - Clydebank
Katie was knowledgeable and sourced the flights I had hoped for. Perfect service and outcome. Thank you Katie

Reply from Hays Travel - Clydebank
Once again the the service was excellent the girl who helped us was very knowledgeable can't fault service 5 stars

Reply from Hays Travel - Clydebank
Ceilidh went above and beyond to help me with my booking. Thank you

Reply from Hays Travel - Clydebank
Katie from your Clydebank store was really nice and very helpful

Reply from Hays Travel - Clydebank
Great communication, knowledge of chosen break and customer service. Our first experience of Hays and definitely a positive one. Thank you Ceilidh.

Reply from Hays Travel - Clydebank
Customer service was very good
Girl who we booked with was very attentive

Reply from Hays Travel - Clydebank

Reply from Hays Travel - Clydebank
Very pleasant young girl Neve, learning the ropes & so helpful. I hope she finds a career in this job because she was very natural & listened

Reply from Hays Travel - Clydebank
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