Very helpful and friendly staff. Good information and advice given to me during the booking process. Booking agent Carol was very pleasant and took time to check everything with me before finalising t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Very helpful and friendly staff. Good information and advice given to me during the booking process. Booking agent Carol was very pleasant and took time to check everything with me before finalising t... See more
Company replied
We went into Hays Travel in Clydebank. We were greeted by Carol. We were looking for a cruise. Carol was very knowledgeable. She gave us lots of good information and sourced the best deals available o... See more
Company replied
Thank you for your email, we decided to tried Hays travel, because Carol Harvey moved from Stewart travel to Hays, we know Carol for many years she does know what we like, we normally go to lanzaro... See more
Company replied
Neve was very professional, helpful and friendly. From start to finish Neve listened to our requirements and booked our dream holiday. She also booked our fast pass and lounge - total one stop trave... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
56 Sylvania Way, G81 2TL, Clydebank, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very pleasant young girl Neve, learning the ropes & so helpful. I hope she finds a career in this job because she was very natural & listened

Reply from Hays Travel - Clydebank
Went to Clydebank shop to enquire about a cruise. Ceilidh was very knowledgeable and helpful. We left with the cruise that we wanted booked for next year.

Reply from Hays Travel - Clydebank
We have been dealing with ceilidh for 3 to 4 wks and she is amazing. Very .knowledgable and has the patience of a saint with us lol. Finally booked our cruise and couldn't be happier

Reply from Hays Travel - Clydebank
They went over everything with us and was very efficent and made it easy to book up, answerd all our conserns and was helpfull.

Reply from Hays Travel - Clydebank
On entering the shop we were greeted by a smiling face who went by the name of Katie. It soon became clear she knew how to make customers relax and asked all the relevant questions l expect. Before long we were booked up for the holiday we wanted with no fuss questions needed to be asked. Was an extremely straight forward and pleasant experience.

Reply from Hays Travel - Clydebank
Amazing price, Very friendly staff, To be honest it was my first choice time booking with hays travel, But now they will be my go to for any further information or bookings.

Reply from Hays Travel - Clydebank
Celaigh was very friendly, helpful and knowledgeable
With her help picking our holiday destination was easy.

Reply from Hays Travel - Clydebank
Thea was amazing, she found the holiday I was looking for at the price I was looking to pay. She was very welcoming and chatty. She done an amazing job and this was her first cruise holiday she had booked.

Reply from Hays Travel - Clydebank

Reply from Hays Travel - Clydebank

Reply from Hays Travel - Clydebank
Thanks to Donna at Hays in Clydebank for helping us to book our holiday for 2026.
10 out of 10.

Reply from Hays Travel - Clydebank
My husband and I were drawn into the agency after seeing a river cruise advertised on the window. The staff member Ceilidh who dealt with us was superb. Very friendly, polite and extremely knowledgeable. She spent about an hour answering all of our questions, and checking out our requests and options. The cruise leaves from Tilbury Cruise Port which from Glasgow is not straightforward to reach. However she persevered and found us the best and most cost effective way to get there.
Excellent service. This is a very nice travel agency. All of the staff are friendly and very eager and willing to help customers. Highly recommend Hays Travel Clydebank, for whatever type of holiday you’re looking for.

Reply from Hays Travel - Clydebank
Hays travel was very quick and easy, very friendly staff.

Reply from Hays Travel - Clydebank
Great staff very helpful this is my first holiday abroad and they made me feel comfortable and confident

Reply from Hays Travel - Clydebank
Young girl was vey helpful finding me what I wanted

Reply from Hays Travel - Clydebank
Easy to talk to and understood my requirements. Helped make decisions and plan and looked for best deals and got back to me in good time. Very accommodating!

Reply from Hays Travel - Clydebank
The staff were amazing and even told us about their own holidays and experiences before we booked anything, we have used you before and will definitely use you again

Reply from Hays Travel - Clydebank
I was very anxious as I've never took my kids abroad and i will be taking them by myself. Carol in Hays was amazing and looked for something to suit myself and my kids. She was very friendly and got me the best deal for my needs. I told Carol my kids are both autistic so she put that in my booking. This will help in the airport to make the experience not so overwhelming for them. She's a star ✨️

Reply from Hays Travel - Clydebank
Great service and friendly staff, very helpful and could not do enough to help.
Ceilidh was really good and explained everything very helpful and was easy to talk with.

Reply from Hays Travel - Clydebank
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.