Carol at Hays Travel in Clydebank. was really nice & polite, she helped me book my holidy to Turkey. Which i've never been to, she even sorted special assistance for my daughter who has special need... See more
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Carol at Hays Travel in Clydebank. was really nice & polite, she helped me book my holidy to Turkey. Which i've never been to, she even sorted special assistance for my daughter who has special need... See more
Company replied
We went into Hays Travel in Clydebank. We were greeted by Carol. We were looking for a cruise. Carol was very knowledgeable. She gave us lots of good information and sourced the best deals available o... See more
Company replied
Very helpful and friendly staff. Good information and advice given to me during the booking process. Booking agent Carol was very pleasant and took time to check everything with me before finalising t... See more
Company replied
Thank you for your email, we decided to tried Hays travel, because Carol Harvey moved from Stewart travel to Hays, we know Carol for many years she does know what we like, we normally go to lanzaro... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
56 Sylvania Way, G81 2TL, Clydebank, United Kingdom
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Becky was very helpful with all the information for our holiday
She explained everything and was very knowledgeable which was good for us
To understand
She was polite courteous and a lovely girl

Reply from Hays Travel - Clydebank
Everything went like absolute clockwork. The staff in Clydebank were extremely helpful and attentive. The assistance at the airports was first class. The hotel, the Stella in Pefkos could hardly have been better. The staff were professional, friendly but not over familiar. Congratulations

Reply from Hays Travel - Clydebank

Reply from Hays Travel - Clydebank
Easy and quick to book up. Got exactly what we wanted. Staff very helpful.

Reply from Hays Travel - Clydebank
Another great experience booking my holiday with Carol at Clydebank Hays.

Reply from Hays Travel - Clydebank

Reply from Hays Travel - Clydebank
What ever questions I asked they were able to answer them. They were very helpful

Reply from Hays Travel - Clydebank
Wonderful experience booking with Hays. All dealt with via email with Carol.
She provided me with suitable options within my budget and always responds in a timely manner.
Wouldn’t go anywhere else.
Melanie

Reply from Hays Travel - Clydebank
Booked several times with Hays travel and as usual excellent customer service

Reply from Hays Travel - Clydebank
Rebecca in your Clydebank store was amazing, was in booking holiday for my dad who is very hard of hearing and gets really frustrated with technology .Rebecca took her time with him explaining everything in detail and gave him lots of choice in the end we booked a cruise for him and my son .Her customer service and understanding to him was so lovely to witness. She is a real created to your organisation.

Reply from Hays Travel - Clydebank
Had a great experience when I was there yesterday. The young lady that helped me book my holiday was very nice and patient with me. She explained every thing really well

Reply from Hays Travel - Clydebank

Reply from Hays Travel - Clydebank
Friendly staff always happy to help what I'm looking for

Reply from Hays Travel - Clydebank
Very knowledgeable and friendly service. Becky our advisor was very natural with a very likeable personality.

Reply from Hays Travel - Clydebank
Fantastic service from Carol. Went above and beyond to find the perfect holiday for us at the price we wanted. Would definitely recommend and will be using again.

Reply from Hays Travel - Clydebank
Ross in Clydebank made me feel really welcome and his personality was fantastic, very friendly, informative and just a great guy to deal with.

Reply from Hays Travel - Clydebank
Very nice girl was able to give us lots of information and help and steer us in the right direction for our cruise.

Reply from Hays Travel - Clydebank
Lovely experienced member of staff, answered all of my questions, and explained everything I wasn’t sure of. 1st Class Service all round

Reply from Hays Travel - Clydebank
This is the third holiday that Ross has helped us with. He was really helpful and made the whole experience a pleasure. He printed everything out for us so that all we have to do is pack and go! Would definitely continue to use Hays for any future holidays.

Reply from Hays Travel - Clydebank
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