Susan at the Cockerton branch Darlington helped us with our holiday - made it easy to understand, nothing was to much bother - saved us money on the airport parking. Whats not to like. Thanks
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A warm welcome was followed by a really helpful conversation on our idea of a package holiday to Malta. Our holiday specialist took note of the kind of holiday we like and our budget. She presented us... See more
Company replied
The travel agent (Sue) went above and beyond trying to find the closest package we found on line and explained why it was not available with Hays and an online quote may not be available or changes m... See more
Company replied
From going in to the Hays Travel a nice young lady asked if she could help we sat down and we told her what we were looking for and she showed us a few hotels in the area that we wanted we picked one... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
2 The Green, DL3 9EH, Cockerton, United Kingdom
- 01325 486131
4.9
Excellent
1K reviews
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Fly from Teeside
My wish to travel from Teeside to anywhere for a weeks holiday made for a rather open search. Your rep clearly listened to my requirements as an elderly lady and really went into detail to find what I wanted. Very patient a service from your company I have come to accept.
January 30, 2026
Reply from Hays Travel - Cockerton
Thanks for reviewing the service you received. It was my pleasure to help you book your holiday to Turkey, I'm so pleased I could find you what you wanted and flying from Teesside too! :)
The young lady sue was very helpful and…
The young lady sue was very helpful and helped me greatly with my holiday much appreciated I will be back soon many thanks David Lennox
January 24, 2026
Reply from Hays Travel - Cockerton
Thank you so much for your kind words. It was a pleasure booking your trip to Morocco. Thank you again for booking with us, Sue
Reply from Hays Travel - Cockerton
Hi Thank you for leaving such a lovely review. I'm so excited for you all for this special Tour. Many Thanks Vicki :)
The consultant was pleasant
The consultant was pleasant, well informed and interacted well with my wife and l
January 22, 2026
Reply from Hays Travel - Cockerton
Hi Robert,
Thank you for your lovely review, we hope you have the most fantastic holiday :)
We always book with hays at cockerton…
We always book with hays at cockerton darlington because we get good friendly helpful service from all of the staff who really do try to get the right holiday for you.
January 30, 2026
Reply from Hays Travel - Cockerton
Thank you for taking the time to leave a review. We appreciate you continuing to book your cruises with us at Hays Travel Cockerton, always a pleasure!
Very helpful comparing prices leading…
Very helpful comparing prices leading to a good. saving .
January 22, 2026
Reply from Hays Travel - Cockerton
Hi Mrs Thompson thank you so much for taking the time to leave me such positive feedback and i hope you both have a lovey holiday in Croatia, Many Thanks Vicki :)
Friendly local travel agent.
Friendly, local travel agent, very helpful and happy to look at a number of different options. They took loads of time sorting out the perfect flights for us and put a package together which suited us much more than a ready made package. Would highly recommend.
January 23, 2026
Reply from Hays Travel - Cockerton
Thank you for taking the time to leave such a kind review. We very much hope you enjoy your trip. It does sound amazing!!
Amazing service from Katie she listened…
Amazing service from Katie she listened to everything we wanted from our holiday and advised us on what hotel would be best for us and got us an amazing deal x
January 21, 2026
Reply from Hays Travel - Cockerton
Thanks for your kind words , so pleased your happy with our service provided. Thanks Katie :)
Reply from Hays Travel - Cockerton
We're happy to hear that you had such a positive experience with our service. Thank you for recommending us; we appreciate it.
Hays Travel
Evie sorted us out quickly with exactly…
Evie sorted us out quickly with exactly what we were looking for.We would,nt go anywhere else. Thankyou
January 27, 2026
Reply from Hays Travel - Cockerton
Thank you for always booking with us, we hope you have the most amazing time away :) Evie x
Great service
Great service Jessica was very professional and helped us in every way possible
January 20, 2026
Reply from Hays Travel - Cockerton
Hi Andrew,
Thank you for your lovely review, I hope you both have the most fantastic cruise & holiday. Many thanks again - Jessica :)
Excellent once again
I deal with Sue haigh at the Cockerton branch in Darlington year on year and she’s amazing - knows exactly what me and my kids need and it’s never a stress or worry - she just cracks on and sorts everything seamlessly for us.
January 27, 2026
Reply from Hays Travel - Cockerton
Thank you for such a lovely review! We are so pleased you continue to book your holidays with us here and are always happy to help. We hope you and your family have an amazing time in Majorca this summer!
I seen a holiday on Facebook
I seen a holiday on Facebook and I went into the shop to ask about it. And to asking the could sort out a different date and if they could upgrade to bed and breakfast. Which they have. And now I have a special anniversary present for my wife and I 30th anniversary. So please. And now looking forward to our special day.
January 20, 2026
Reply from Hays Travel - Cockerton
Thank you for your lovely review! I'm so happy we could help make your 30th anniversary trip extra special. Hope you both have an amazing time! Thanks Vicki :)
They really helped me to try and get…
They really helped me to try and get the price possible and to get me on the same flight as the rest of my family. Nothing to fault.
January 25, 2026
Reply from Hays Travel - Cockerton
We are so happy you had a great experience with our branch, we hope you have the most amazing time away :) Evie
Very helpful in helping me plan a trip
Very helpful in helping me plan a trip. Great communication and very quick responses.
January 18, 2026
Reply from Hays Travel - Cockerton
Thank you for taking the time to leave such a kind review and we hope you enjoy your holiday.
Rebooking
Very helpful when I went in to rebook a holiday.
I do feel more confident when I book at Hayes Travel especially when I’m a solo traveller.
Each step of my journey is clearly indicated out .
It’s important to have a number to ring if I have any concerns.
January 25, 2026
Reply from Hays Travel - Cockerton
Thanks for taking the time to leave a review! We are always happy to help you book your holidays - have a fab time in Tenerife!
Helpful and friendly
Helpful and friendly. Keen to tailor the trip to what was important to me. Thanks Kati!
January 24, 2026
Reply from Hays Travel - Cockerton
Thank you for reviewing the service you received, I'm glad I could help you book your family trip to Prague - hope you all have a great time :)
Excellent service
Jen was polite and thoughtful , she efficiently booked our holiday and confirmed the arrangements with a follow up phone call and and email .
January 24, 2026
Reply from Hays Travel - Cockerton
Thanks so much we appreciate your kind words! We're so glad to hear that your holiday booking was handled efficiently and thoughtfully, happy to help.
Hays Travel
Excellent customer service
Excellent customer service, very helpful and friendly, and plenty of staff, no waiting time, price matched my holiday, we be booking again 👍 cockerton branch is excellent location, with free parking over road on car park, 10 out of 10👍👍😃
January 24, 2026
Reply from Hays Travel - Cockerton
Melaney Buck,
We appreciate you taking the time to share your kind words regarding our team's service. We're happy to hear that you had such a positive experience and that we could price match your holiday. Thanks Katie
Hays Travel
Service with a smile!
Friendly, helpful staff who take time to explain and clarify all aspects of holiday information.
January 17, 2026
Reply from Hays Travel - Cockerton
Thanks so much for your feedback we really appreciate it. Hope you have an amazing time away! Always happy to help.
Katie
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