A warm welcome was followed by a really helpful conversation on our idea of a package holiday to Malta. Our holiday specialist took note of the kind of holiday we like and our budget. She presented us... See more
Company replied
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From going in to the Hays Travel a nice young lady asked if she could help we sat down and we told her what we were looking for and she showed us a few hotels in the area that we wanted we picked one... See more
Company replied
Evie was very helpful in booking a trip to Disneyland Paris, had to return later in the day as portal was down, not her fault though
The travel agent (Sue) went above and beyond trying to find the closest package we found on line and explained why it was not available with Hays and an online quote may not be available or changes m... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
2 The Green, DL3 9EH, Cockerton, United Kingdom
- 01325 486131
4.9
Excellent
1K reviews
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Saw Jessica she was very helpful
Saw Jessica she was very helpful. Gave me lots of advice.
Infact the rest of the girls also chipped in with their experience of the place I was thinking of visiting
February 13, 2026
Reply from Hays Travel - Cockerton
Thank you for taking the time to leave a lovely review. We do always like to share ideas and experience where we can! We hope you have an amazing time.
All staff are lovely
All staff are lovely, friendly and nothing is ever too much trouble. I use Hays Travel over and over again would highly recommend.
February 6, 2026
Reply from Hays Travel - Cockerton
Thank you so much for your wonderful review! We’re delighted to hear that you find our team friendly and helpful — that’s exactly the experience we strive to deliver at Hays Travel.
Your continued loyalty means the world to us, and we truly appreciate your recommendation. We look forward to helping you plan many more amazing trips! Thanks Vicki :)
Knew what i wanted when i went in and …
Knew what i wanted when i went in and travel consultant made it happen and i came out totally satisfied
February 12, 2026
Reply from Hays Travel - Cockerton
Thank you for taking the time to leave such a kind review. We hope you enjoy your holiday.
Great service from Tara & Katie!
Another great service from Tara and Katie from the Cockerton branch in booking Cyprus and Budapest - they do their utmost to find the best hotels in the right locations! They are always so friendly and helpful … right down to the little details such as organising airport car parking.
February 4, 2026
Reply from Hays Travel - Cockerton
Thank you for leaving such a kind review, always happy to help you book your holidays and appreciate your loyal custom here. I hope you enjoy both your holidays and we will speak to you again soon :)
All the staff are fantastic nothing is…
All the staff are fantastic nothing is to much trouble very helpful and friendly five star treatment thank you all
February 3, 2026
Reply from Hays Travel - Cockerton
Thank you so much for such lovely feedback and we all appreciate your loyalty. A pleasure booking your coach trip to Italy and we hope you have a amazing trip, Thanks Vicki :)
Reply from Hays Travel - Cockerton
Thank you for your kind words. Its always nice to hear back from our customers. I hope you have a wonderful time in Majorca. Thank you again for booking, Sue.
I have never booked a holiday so…
I have never booked a holiday so quickly. The young lady who dealt with me was extremely helpful and polite.
Thank you so much
January 31, 2026
Reply from Hays Travel - Cockerton
Thank you for your lovely review, I hope you have the most fantastic time away - Thanks Jess :)
We went in with a vague idea of where…
We went in with a vague idea of where we wanted to go and within a few minutes we were guided through the choices and were able to make a decision. Excellent service. Thank you. All arranged and paid for within a few hours.
February 8, 2026
Reply from Hays Travel - Cockerton
Thank you very much for taking the time to leave me such lovely feedback. It was a pleasure helping you book your trip away. I hope you both have a lovely Anniversary. Thank you again for coming back to us and booking. Regards Sue
Jennifer Palmer went above and beyond…
Jennifer Palmer went above and beyond to find us a cruise in the summer holidays 2026 with all our specific requests:
-nice flight times
-short transfer times
She was very thorough and clarified and confirmed everything 100times after I had further questions. I would definitely recommend Jennifer to all my friends and family - thank you again.
February 1, 2026
Reply from Hays Travel - Cockerton
Thank you for your amazing review on Jen, I will pass this on to her. We hope you have the most amazing holiday. - Thanks Jess :)
Very friendly and helpful young lady to…
Very friendly and helpful young lady to make my booking for me.
February 8, 2026
Reply from Hays Travel - Cockerton
Thank you for a fantastic review, we hope you have the most amazing holiday :)
Excellent customer service with a smile
Evie as ever was friendly helpful and efficient in booking our holiday. Made the whole experience enjoyable.
February 6, 2026
Reply from Hays Travel - Cockerton
Thank you for your brilliant review, we hope you have the most fantastic time :) thank you!
Sue was very patient and most helpful
January 31, 2026
Reply from Hays Travel - Cockerton
Thank you so much for your kind words. It was a pleasure booking you both on another amazing tour. I hope you have a wonderful time. Thanks again, Sue :-)
A warm welcome and a very helpful lady…
A warm welcome and a very helpful lady helped with our booking
February 7, 2026
Reply from Hays Travel - Cockerton
Thank you for taking the time to leave a kind review. We very much hope you enjoy your holiday.
Reply from Hays Travel - Cockerton
It was lovely seeing you again and thank you for trusting me to book your cruises. I'm sure you are going to love both of them. Thanks Sue :-)
The Team at Hays were all lovely and…
The Team at Hays were all lovely and welcoming. Evie helped me to find my dream holiday and got it all booked in for me with everything explained including holiday insurance and airport parking. Evie was extremely professional and went above and beyond to help me. I can’t recommend Hays and in particular Evie enough.
February 5, 2026
Reply from Hays Travel - Cockerton
Thank you so much for taking the time to leave such a lovely review, I hope you have the most amazing time away. Hope to see you again soon! Thanks, Evie x :)
A good service again got my holiday at…
A good service again got my holiday at a good price .
February 4, 2026
Reply from Hays Travel - Cockerton
Thank you for a lovely review, we hope you have a fantastic time on your holiday - Many Thanks Jess :)
Fantastic service from start to finish…
Fantastic service from start to finish would highly recommend them
February 2, 2026
Reply from Hays Travel - Cockerton
Thank you for taking the time to leave such a lovely review, so happy I could get you booked to Prague! Hope you have an amazing time :) Evie
Very welcoming
Very welcoming, Sue listened to our requests and we felt comfortable that she would carry out our cruise booking perfectly, which she did.
February 1, 2026
Reply from Hays Travel - Cockerton
Thank you so much for your kind words. It was a pleasure helping you book your cruise! Im sure you will have a wonderful time and everything will go smoothly. I look forward to hearing all about it on your return. Thank you again for booking with us, Sue
Fly from Teeside
My wish to travel from Teeside to anywhere for a weeks holiday made for a rather open search. Your rep clearly listened to my requirements as an elderly lady and really went into detail to find what I wanted. Very patient a service from your company I have come to accept.
January 30, 2026
Reply from Hays Travel - Cockerton
Thanks for reviewing the service you received. It was my pleasure to help you book your holiday to Turkey, I'm so pleased I could find you what you wanted and flying from Teesside too! :)
The young lady sue was very helpful and…
The young lady sue was very helpful and helped me greatly with my holiday much appreciated I will be back soon many thanks David Lennox
January 24, 2026
Reply from Hays Travel - Cockerton
Thank you so much for your kind words. It was a pleasure booking your trip to Morocco. Thank you again for booking with us, Sue
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