A warm welcome was followed by a really helpful conversation on our idea of a package holiday to Malta. Our holiday specialist took note of the kind of holiday we like and our budget. She presented us... See more
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From going in to the Hays Travel a nice young lady asked if she could help we sat down and we told her what we were looking for and she showed us a few hotels in the area that we wanted we picked one... See more
Evie was very helpful in booking a trip to Disneyland Paris, had to return later in the day as portal was down, not her fault though
The travel agent (Sue) went above and beyond trying to find the closest package we found on line and explained why it was not available with Hays and an online quote may not be available or changes m... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
2 The Green, DL3 9EH, Cockerton, United Kingdom
- 01325 486131
4.9
Excellent
1K reviews
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P&O cruise
Staff very helpful and friendly printed all paperwork off for us and sorted car parking at great price
March 21, 2026
Reply from Hays Travel - Cockerton
Thank you again for booking with us. Its always a pleasure helping you book your trips away. Im sure you will have another wonderful time away on your P&O Cruise. Thanks Sue :-)
Fantastic service and got our trip…
Fantastic service and got our trip booked up without any issues
March 23, 2026
Reply from Hays Travel - Cockerton
Thank you so much for your kind review, I am pleased you were happy with the service you received, I am sure you will have an amazing holiday, Kind Regards Tara
Nearly always book hols at Hays
Good helpful customer service nothing was too much trouble. I like face to face service as there’s always certain questions you can get answered that is impossible online.
March 13, 2026
Reply from Hays Travel - Cockerton
Thank you for taking the time to leave such a kind review. We are so pleased we could help you with booking your family holiday and we hope you have a an amazing time!
Evie was great
Evie, was very patient with us searched loads of options gave as much advise as she could.
March 19, 2026
Reply from Hays Travel - Cockerton
Thank you for your lovely review, we hope you have the most fantastic holiday :)
As always professional
As always professional, efficient and friendly. Vicky explained the booking in an easy professional manner and answered all our questions swiftly. Wouldn’t use any other company.
Thank you.
March 17, 2026
Reply from Hays Travel - Cockerton
Thank you for your fantastic review :) We hope you have a fantastic holiday!
To book on line was easy enough
To book on line was easy enough, but I called my local Hayes travel in Cockerton, Darlington and they were not helpful at all, they told me that the price had gone up by over £200 and it went downhill from there so I said thanks but no thanks and went back to the internet to book it (and the price had not gone up)
March 14, 2026
Reply from Hays Travel - Cockerton
Good Afternoon, I am sorry to see you have had a negative experience with our branch. I unfortunately cannot see an enquiry or booking for yourself in which to look into further. If you would like to discuss this please feel free to give us a call in branch. Kind Regards Sue
Excellent service
Evie was very helpful and thorough in considering our holiday options.
We are looking forward to our trip next week!
March 12, 2026
Reply from Hays Travel - Cockerton
David,
We appreciate you sharing your kind words. We're so happy to hear that you found our team member helpful and thorough, and we hope you enjoy your trip!
darlington, Hays Travel
Evi I spoke to was lovely as always I…
Evi I spoke to was lovely as always I book with cockerton shop , from start to finish was a nice experience,
March 11, 2026
Reply from Hays Travel - Cockerton
Thank you for leaving such a lovely review, we appreciate your loyal custom and hope you have an amazing holiday :) Evie
Reply from Hays Travel - Cockerton
We appreciate your lovely feedback! It is wonderful to hear that you had such a positive experience with our team.
Cockerton, Hays Travel
Holiday 2026…
Katie was very helpful in looking for our holiday in Majorca. Other staff in the office also give use there advice on the best resort to stay at resulting in booking our family holiday in August.
Thanks to all the staff
March 9, 2026
Reply from Hays Travel - Cockerton
Thank you Paul we appreciate you taking the time to share your experience. We're happy to hear that the team was so helpful in planning your family holiday to Majorca, and we hope you have a wonderful time in August!
Go here every year as I am always well…
Go here every year as I am always well looked after by the staff
March 8, 2026
Reply from Hays Travel - Cockerton
Thank you, we appreciate your continued custom. We are so glad to hear our staff consistently look after you well each year. Have an amazing time!
Hayes travel in Cockerton is the best…
Hayes travel in Cockerton is the best travel agents. The staff are always so chatty and friendly, they listen to our requests and needs and they always find us a fantastic holiday
March 3, 2026
Reply from Hays Travel - Cockerton
Thank you for taking the time to leave a kind review. We hope you have an amazing holiday!
Very helpful staff
Very helpful staff, Jen advised us with all the necessary facts and was great in help with choosing the right holiday. Very knowledgeable.
February 28, 2026
Reply from Hays Travel - Cockerton
Thank you taking the time to leave such a kind review. I am pleased we managed to get this booked for you and it looks to be a lovely trip!
Dealt with my enquiries fast and…
Dealt with my enquiries fast and efficiently. Always a pleasure to do business.
February 24, 2026
Reply from Hays Travel - Cockerton
We appreciate you taking the time to leave us such a wonderful review. We are so glad to hear that you find it a pleasure doing business with us.
Hays Travel
Excellent service as usual and…
Excellent service as usual and especially Sue who is always very helpful and goes over and beyond to assure us of what we are booking very friendly too
February 24, 2026
Reply from Hays Travel - Cockerton
Thank you for taking the time to leave us a kind review and we hope you enjoy your holiday!
The patience and dedication of the…
The patience and dedication of the staff: Kati and Sue, thank you
February 21, 2026
Reply from Hays Travel - Cockerton
Thank you for taking the time to leave such a kid review. We hope you enjoy your holiday!
Exemplary service.
Jessica was attentive,extremely helpful and patient when we were booking our holidays and we were given an exemplary service.
Hays Cockerton never disappoints.
February 18, 2026
Reply from Hays Travel - Cockerton
Thank you for your fantastic review, I enjoyed looking through every option with yourself - we hope you enjoy both of your trips, Have the best time - Jess :)
Darington Cockerton Branch
Jessica took time and patience to guide us to the best option regarding trip to Japan, flights and insurance
February 19, 2026
Reply from Hays Travel - Cockerton
Thank you for a lovely review. It was a pleasure to book you to Japan. I hope you have the most fantastic time. - Thank you Jess :)
Reply from Hays Travel - Cockerton
Thank you for reviewing our service, hope you enjoy Strasbourg!
Great experience of booking a holiday
The travel consultant was really helpful , very knowledgeable and was determined to get the best deal possible. I always book with Hays travel and this experience just reinforced the reasons why.
February 13, 2026
Reply from Hays Travel - Cockerton
Thank you so much for your feedback it's most appreciated. Hope you have a lovely time away!
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