Hays Travel - Connah's Quay Reviews 

507
TrustScore 5 out of 5

4.9

Unit C Deeside District Centre, CH5 4WL Connah's Quay, GB


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Rated 5 out of 5 stars

We always book with heyes travel your local helpful look for the best deals and understand our needs Your operators are the best they know what they are doing Keep up the good work

Company replied

Rated 5 out of 5 stars

Great. I went in to feedback my very positive recent holiday experience and booked another holiday with them. Very pleased with their professionalism in the way they explained the holiday details.... See more

Company replied

Rated 5 out of 5 stars

Lovely welcome...Young lady introduced herself...sat us down with offer of hot drink. She noted the type of holiday we wanted,offered good advice & gave us options which we took away to think about.... See more

Company replied

Rated 5 out of 5 stars

Ellie who we dealt with us was as usual very helpful and knowledgable and found exactly what we were looking for. She is one of the reasons we always use this branch.Its nice to see a familiar , pleas... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Unit C Deeside District Centre, CH5 4WL, Connah's Quay, United Kingdom

  • 01244 836748

4.9

Excellent

TrustScore 5 out of 5

507 reviews

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4.9

All reviews

(507)

119,160 reviews in the last 12 months

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Rated 5 out of 5 stars

it is always a pleasure booking with…

it is always a pleasure booking with Hays Travel as the staff are so welcoming and friendly and helpful we have been booking with them for over 12 years now and would not use any other Travel agency.

October 31, 2024
Hays Travel - Connah's Quay logo

Reply from Hays Travel - Connah's Quay

Thank you so much for your comment we all love having you in and booking your holidays !

Team Connahs

Rated 5 out of 5 stars

Excellent service with a smile

Excellent service with a smile, went above and beyond to help me out, much appreciated

October 16, 2024
Hays Travel - Connah's Quay logo

Reply from Hays Travel - Connah's Quay

Anytime Tracey, Have a fabulous holiday if i don't see you before :)
Thank you again for booking with us :)
Many Thanks,
Ellie-Joe x

Rated 5 out of 5 stars

5⭐️ Service!

Claire was so extremely helpful did everything and took the stress out of booking a holiday - 5⭐️’s excellent service and would highly recommend Connah’s Quay Hayes and Claire. “Thank You”

October 7, 2024
Hays Travel - Connah's Quay logo

Reply from Hays Travel - Connah's Quay

Thank you so much for such kind words :)
We look forward to seeing you again !
Many Thanks,
Team Connahs x

Rated 5 out of 5 stars

Great advisors

Great advisor,tailored our holiday to suit us. Told us a bit about the resort etc checked its not in a hilly area etc,helped us book ourseats

October 6, 2024
Hays Travel - Connah's Quay logo

Reply from Hays Travel - Connah's Quay

Thank you for kind words :) we appreciate it x

Rated 5 out of 5 stars

Geoffrey Davies

The staff were friendly and helpful

September 25, 2024
Hays Travel - Connah's Quay logo

Reply from Hays Travel - Connah's Quay

Thank you for your comment we really appreciate it :)

Team Connahs

Rated 5 out of 5 stars

Thank you again Ellie-Joe

Thank you again Ellie-Joe, I now have another fab holiday to look forward to

October 2, 2024
Hays Travel - Connah's Quay logo

Reply from Hays Travel - Connah's Quay

my pleasure :), Love booking holidays for you . it is always a joy :)
see you again soon xx

Rated 5 out of 5 stars

Staff are a pleasure to deal with…

Staff are a pleasure to deal with helpful excellent communication skills and standards of customer service they go that extra mile to meet your requirements

September 17, 2024
Hays Travel - Connah's Quay logo

Reply from Hays Travel - Connah's Quay

This is super kind and we really appreciate it and we look forward to seeing you again.
Many Thanks,
Claire and Team Hays Travel Connah's Quay

Rated 5 out of 5 stars

Helpful friendly staff.

September 27, 2024
Hays Travel - Connah's Quay logo

Reply from Hays Travel - Connah's Quay

Thanks so much for the feedback and for booking with us - you will never just pop out for washing up liquid again :) Kirsty

Rated 5 out of 5 stars

Fantastic service prior and after booking a HOLIDAY

I called in the store and dealt with Ellie, she was so professional and gave us all the information about my holiday, I then went home to decide whether to book and when I called the store and spoke with Ellie she booked everything for us and sent it via email very quickly. I then received a call to inform me that all my documents were in store and ready to collect - will be booking with her again - she’s a credit to their store

September 25, 2024
Hays Travel - Connah's Quay logo

Reply from Hays Travel - Connah's Quay

Hello! Thank you so much once again, ITS A PLEASURE to deal with our next door neighbours. You know where we are whenever you need us! Love Dan & Ellie-Joe

Rated 5 out of 5 stars

ManY Thanks

ManY Thanks
Amazing service
ManY Thanks

September 22, 2024
Hays Travel - Connah's Quay logo

Reply from Hays Travel - Connah's Quay

Thank you so much for your kind words :)

Rated 5 out of 5 stars

Ellie-Joe assisted us with booking our…

Ellie-Joe assisted us with booking our holiday. She found us a great deal within our budget. Excellent customer service

September 14, 2024
Hays Travel - Connah's Quay logo

Reply from Hays Travel - Connah's Quay

Thanks for your lovely comment Ellie loved booking your holiday :)

Team Connahs xx

Rated 5 out of 5 stars

The Staff have a very friendly…

The Staff have a very friendly welcoming attitude and approach, from the moment you walk in your grated with a smile and a genuine hello.
Most of us have an idea of the holiday we want but the staff at Hayes with their vast knowlage help streamline your ideas and turn your dream holiday into an amazing experience.
The staff never rush you or pressure you into something your not sure about, they listen and offer advice to help your holiday run smooth and without stress.
We dealt with Claire at the Connah's Quay branch and felt we were given all the advice and help we could have asked for.
I would recommend hayes travel to anyone looking for a dream holiday.

September 6, 2024
Hays Travel - Connah's Quay logo

Reply from Hays Travel - Connah's Quay

Thank you for your kind words, this means a lot to us :)
Looking forward to see you again !
Claire X

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