Had a great experience with Cathy in Newtownards Road Branch. (Connswater) Only went in to inquire but she was so nice and helpful we ended up booking there and then. It was such a pleasant experience... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Extremely pleasant and helpful-I was unsure of where I wanted to go-Cathy showed me quite a few destinations until I choose one-it was no trouble to her at all. I would highly recommend Hayes travel... See more
Company replied
Sales person very good and professional knows her job very happy with results George Watson
We had seen a holiday on f/b & called to enquire if it was still available, it was, the girl Adele checked everything It suited us so we were booked within 20 mins lovely girl very pleasant i... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 29 Connswater Shopping Centre, BT5 5LP, Connswater, United Kingdom
- 02892290221
4.9
Excellent
601 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Hays Travel - Connswater
Thank you for your kind feedback
The girl knew exactly what she was…
The girl knew exactly what she was doing. Very patient. Came away happy.
August 3, 2025
Reply from Hays Travel - Connswater
Thank you Samuel, happy to help :)
Lovely helpful staff wouldn't think of…
Lovely helpful staff wouldn't think of going anywhere else they really explain all I will get on my hoilday would highly recommend them .
July 7, 2025
Reply from Hays Travel - Connswater
Thank you for your kind review Pauline :)
Reply from Hays Travel - Connswater
Thank you for your kind review, happy to help :)
Within minutes of explaining…
Within minutes of explaining destination dates special requirements Cathy from Hayes travel Belfast had the perfect holiday I was looking for.
July 31, 2025
Reply from Hays Travel - Connswater
Thank you for your kind review Agnes :)
An easy experience!
My son and I booked a holiday for July 2026 to Marmaris, Turkey. Cathy was fantastic and made the whole experience easy and she explained everything to us. 100%👌
July 30, 2025
Reply from Hays Travel - Connswater
thank you for your kind review Joanne :)
Great service
Staff very professional, helpful, great customer service, nothing too much trouble
July 21, 2025
Reply from Hays Travel - Connswater
Thank you Angela, happy to help :)
Good communication and quick response…
Good communication and quick response to questions online.
July 19, 2025
Reply from Hays Travel - Connswater
Thanks for your great review Hugh :)
Reply from Hays Travel - Connswater
Thank you for your kind feed back
Everything was amazing Danielle from…
Everything was amazing Danielle from Hays Travel for a side is amazing very helpful honest I would go with no one else
June 21, 2025
Reply from Hays Travel - Connswater
Thank you for your kind feed back
The staff member who helped arrange our…
The staff member who helped arrange our holiday was very friendly and knowledgeable.
June 8, 2025
Reply from Hays Travel - Connswater
Thank you for your kind feedback
Sunshine Smiles
Cathy was very professional and personable. great advise imparted to us. She has a very bubbly personality and great public relations.
June 8, 2025
Reply from Hays Travel - Connswater
Thank you for your kind feed back and continued support
Very simple
Very simple, everything thoroughly explained, great and helpful staff, couldnt have been better
May 29, 2025
Reply from Hays Travel - Connswater
Thank you for your kind feedback
Danielle was absolutely amazing helped…
Danielle was absolutely amazing helped us get everything we where looking for cannot wait to book something else
May 19, 2025
Reply from Hays Travel - Connswater
Thank you for your kind feed back
Catherine was great help and got me the…
Catherine was great help and got me the holiday I was looking for with no hassle, everything was straightforward and got a really good deal on hotel I wanted. Have used hays travel for all my holidays and have never been disappointed. Thanks
May 8, 2025
Reply from Hays Travel - Connswater
Thank you for your kind feed back and continued support
When we went into justvlook at at holidays we came out with one booked abd pad for
When we went into justvlook at a holiday Danielle was extremely helpful we did have a holiday booked for Bulgaria but unfortunately it was cancelled when we explained this to Danielle she was very good looking to get us something else and what a great job she done so we now have a lovely 12day holiday to Turkey booked and paid for thanks too Danielle an amazing travel customer advisor
May 1, 2025
Reply from Hays Travel - Connswater
Thank you for your kind feedback
Holiday booking
I phoned to enquire about the holiday and immediately I was given all the info I needed. Therefore I went ahead with the booking the assistant was more than helpful and got us a really good deal. Happy happy
May 5, 2025
Reply from Hays Travel - Connswater
Thank you for your kind feedback
Reply from Hays Travel - Connswater
Thank you for your kind feed back
Very efficient service
Very efficient service. Just a simple phone call give details. Piece of mind holiday booked
May 1, 2025
Reply from Hays Travel - Connswater
Thank you for your kind feed back
Use Hays travel for all my holidays…
Use Hays travel for all my holidays they always provide 100% customer care and the staff are all so friendly.
April 6, 2025
Reply from Hays Travel - Connswater
Thank you for your kind feedback
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.