Sonia the manager dealt with our holiday request. She made sure what we were looking to do, she was able to put it all together. Good job done sonia and we are both looking forward to this special h... See more
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See what reviewers are saying
Had a pleasant time booking my holiday with Katie. She had a very friendly approach and handled a large group booking very well. Katie has also ensured that my food allergies have been passed on to M... See more
Company replied
There are two lovely ladies Coventry branch Chloe and Rachel. Their knowledge was amazing. Made us feel comfortable booking our Australia trip. Gave us lots of tips on where to visit when get there f... See more
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Exceptional service for the second time this year. If other assistants are available to help out they do which obviously speeds the process up. Called in for a brochure left with a booked holiday.... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
4 Smithford Way, CV1 1FX, Coventry, United Kingdom
- 02476993855
4.9
Excellent
581 reviews
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Very helpful nothing is to much trouble
October 20, 2025
Reply from Hays Travel - Coventry
Thank you for your kind words, we will pass this on to Sonia!
I went into Hays in Coventry.
I went into Hays in Coventry to enquire about a holiday. After talking to one of your agents I booked my holiday. I found her very helpful, nothing was to much trouble and she took the time to listen to what I wanted. Thankyou Katie for all you help. Maureen.
October 22, 2025
Reply from Hays Travel - Coventry
Thank you for your kind words Maureen, we will pass this on to Katie!
Mini break to Rome.
Katie helped us find a mini break to Rome.
She was enthusiastic, engaging and funny. She managed to find a package that suited our needs.
October 24, 2025
Reply from Hays Travel - Coventry
Thank you for your great feedback! We will pass this on to Katie!
The adviser went over & above to sort my break
The adviser Listened to my requests & went over & above to arrange my city break.
Very impressed with the service & would definitely use again
October 19, 2025
Reply from Hays Travel - Coventry
Thank you so much for your lovely feedback Ann :)
Trainee
I understand that Hayes Representative was a Trainee and she performed very confidently asking pertinent questions. Although one of her colleagues sat in on the purchase she had to ask very few questions of her other than to confirm her thoughts. At all times she was polite.
October 16, 2025
Reply from Hays Travel - Coventry
Thank you so much for your lovely words, these will be passed onto Lily :)
Holiday booking
Katie has booked a number of holidays for us and as usual could not have been more helpful
October 14, 2025
Reply from Hays Travel - Coventry
Thank you for your feedback, we will pass this on to Katie!
Very helpful and insightful staff.
October 6, 2025
Reply from Hays Travel - Coventry
Thank you Ian, we really appreciate your feedback!
Reply from Hays Travel - Coventry
Thank you so much for your kind words, we will pass this on to Chloe!
The agent and manager in the shop were…
The agent and manager in the shop were very helpful and we talked about holidays and concerts so a lovely experiance 😊😊
October 6, 2025
Reply from Hays Travel - Coventry
Thank you so much Gary, it was lovely to meet you! Katie :)
Wonderful service
Wonderful service, looked for the very best prices and the best detail for the holiday. Will definitely be using Hays Coventry again. Thank you Sonia and the team
October 5, 2025
Reply from Hays Travel - Coventry
Thank you so much Susie for your lovely feedback :)
The staff were very friendly & aim to…
The staff were very friendly & aim to please...were very helpful,especially the lady that served us her name was Sonia
September 28, 2025
Reply from Hays Travel - Coventry
Thank you so much for your lovely feedback :)
Very helpful and went through…
Very helpful and went through everything with us Sofia was great…👌
October 2, 2025
Reply from Hays Travel - Coventry
Thank you Lynn, it was such a pleasure to meet to you both! - Sofia
The staff were very helpful and soon…
The staff were very helpful and soon sorted out our next year holiday. We were very appreciated of all their help.þ
September 20, 2025
Reply from Hays Travel - Coventry
Thank you for your feedback Dianne :)
Chloe was very patient with us when…
Chloe was very patient with us when looking for our holiday. Made the process easy.
October 1, 2025
Reply from Hays Travel - Coventry
Thank you for your lovely feedback :)
Polite and professional staff.
Polite and professional staff.
Nice relaxed atmosphere at the office.
Welcoming environment
Happy with my holidays choice
September 23, 2025
Reply from Hays Travel - Coventry
Thank you so much for your lovely feedback Thomas :)
Chloe and Sonia were superb
Chloe and Sonia were superb. Really helpful
And professional.
September 23, 2025
Reply from Hays Travel - Coventry
Thank you so much for your lovely words Carmy!
Beat the Internet price
Beat the Internet price. Sorted the whole holiday. Very good service.
September 20, 2025
Reply from Hays Travel - Coventry
Thank you for your lovely feedback :)
Very friendly I was made to feel so…
Very friendly I was made to feel so important I’ve got my hoilday booked very happy with every thing and Thankyou
September 13, 2025
Reply from Hays Travel - Coventry
Thank you for your kind words Kevin!
hays travel best travel agent in Coventry
We have booked our holiday with hays travel smithford way Coventry because every time we're not sure where to explore there knowledge is brilliant gave us so much information and choices of destinations we were very pleased and booked there and then I must say the vibe in the store was fantastic all the staff were very pleasant and had a smile which is all you want. Thankyou Hays your staff are fab 👍
September 14, 2025
Reply from Hays Travel - Coventry
Thank you so much for your kind words Kerry!
Clear information given by Rachael regarding my inquiry.
Clear information given by Rachael who is a very knowledgeable agent at Hays travel Coventry.
September 12, 2025
Reply from Hays Travel - Coventry
Thank you for your kind words, this will be passed on to Rachael!
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