Hays Travel - Coventry Reviews 

581
TrustScore 5 out of 5

4.9

4 Smithford Way, CV1 1FX Coventry, GB


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Rated 5 out of 5 stars

Sonia the manager dealt with our holiday request. She made sure what we were looking to do, she was able to put it all together. Good job done sonia and we are both looking forward to this special h... See more

Company replied

Rated 5 out of 5 stars

Had a pleasant time booking my holiday with Katie. She had a very friendly approach and handled a large group booking very well. Katie has also ensured that my food allergies have been passed on to M... See more

Company replied

Rated 5 out of 5 stars

There are two lovely ladies Coventry branch Chloe and Rachel. Their knowledge was amazing. Made us feel comfortable booking our Australia trip. Gave us lots of tips on where to visit when get there f... See more

Company replied

Rated 5 out of 5 stars

Exceptional service for the second time this year. If other assistants are available to help out they do which obviously speeds the process up. Called in for a brochure left with a booked holiday.... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 4 Smithford Way, CV1 1FX, Coventry, United Kingdom

  • 02476993855

4.9

Excellent

TrustScore 5 out of 5

581 reviews

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4.9

All reviews

(581)

122,875 reviews in the last 12 months

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Rated 5 out of 5 stars

Very helpful

Staff was very helpful and made it an easy experience

January 3, 2026
Hays Travel - Coventry logo

Reply from Hays Travel - Coventry

Thanks so much for your lovely feedback :)

Rated 5 out of 5 stars

Katie from coventry branch of Hayes…

Katie from coventry branch of Hayes travel was very professional, efficient and helpful in choosing my City Break to Rome. She was patient in helping me to decide my holiday need. She made me less anxious when booking this trip with her nice manner.
Thank you for a pleasant experience.

December 31, 2025
Hays Travel - Coventry logo

Reply from Hays Travel - Coventry

Thank you so much for your lovely feedback Kulwant, it is always a pleasure booking your holidays. Katie :)

Rated 5 out of 5 stars

Chloe sonia 10 out of 10

Chloe sonia, really good team.And very experience , gave us everything value for money

December 19, 2025
Hays Travel - Coventry logo

Reply from Hays Travel - Coventry

Thank you for your lovely feedback Mark :)

Rated 5 out of 5 stars

Such a pleasant and helpful crew at…

Such a pleasant and helpful crew at Coventry store. So much patience and nothing too much trouble!

November 22, 2025
Hays Travel - Coventry logo

Reply from Hays Travel - Coventry

Thank you for your lovely feedback, we really appreciate this!

Rated 5 out of 5 stars

Professional, knowledgeable and pleasant

Exceptional service for the second time this year. If other assistants are available to help out they do which obviously speeds the process up.
Called in for a brochure left with a booked holiday. Chloe worked tirelessly on our behalf along with help from another advisor ( at the next desk)
Would definitely recommend.

November 22, 2025
Hays Travel - Coventry logo

Reply from Hays Travel - Coventry

Thank you so much for your lovely feedback :)

Rated 5 out of 5 stars

Great holidays when booking with Hays

Always book our holidays with Hays travel because the staff are always friendly and very good at there job. Wouldn't go anywhere else now 10/10.

November 23, 2025
Hays Travel - Coventry logo

Reply from Hays Travel - Coventry

Thank you for your lovely feedback :)

Rated 5 out of 5 stars

Impressive friendly and efficient customer service.…

We were impressed by the friendly and efficient staff who booked our holiday. And when we found the tour operator had made a mistake the Hays staff quickly resolved the issue. Having booked with this Hays centre before it was great to find their customer care has remained at such an excellent level.

November 22, 2025
Hays Travel - Coventry logo

Reply from Hays Travel - Coventry

Thank you for your lovely feedback :)

Rated 5 out of 5 stars

Booked a cruise in the Coventry store

Booked a cruise in the Coventry store. Katie and Sonia dealt with the booking which had some challenges, and they were both extremely helpful and very pleasant.

November 18, 2025
Hays Travel - Coventry logo

Reply from Hays Travel - Coventry

Thank you for your amazing feedback, we will pass this on to Sonia and Katie!

Rated 5 out of 5 stars

Happy and confident

Friendly helpful knowledgeable and efficient x

November 6, 2025
Hays Travel - Coventry logo

Reply from Hays Travel - Coventry

Thank you for your lovely feedback Susan :)

Rated 5 out of 5 stars

Our overall experience in sourcing our Thailand vacation. our…

Our overall experience in sourcing our holiday was excellent.
Sonia one of the staff couldn’t have been more helpful and friendly.
She helped us sort out every aspect of the hotel and location. As we were previously very undecided as to what we really wanted.
Many thanks.

November 5, 2025
Hays Travel - Coventry logo

Reply from Hays Travel - Coventry

Thank you for your lovely feedback, it is really appreciated and will be passed onto Sonia :)

Rated 5 out of 5 stars

Find the staff very helpful and…

Find the staff very helpful and friendly , never feel rushed , will always take the time to answer questions you may have ! Have booked with them a few times and would always go back to them .

October 28, 2025
Hays Travel - Coventry logo

Reply from Hays Travel - Coventry

Thank you for your lovely feedback :)

Rated 5 out of 5 stars

Great travel booking company

Hays Coventry have been great with holiday booking. They recommended a great place taking our needs into consideration, they dealt with all of our concerns and eased our anxiety. I would recommend them for ease of holiday booking.

September 5, 2025
Hays Travel - Coventry logo

Reply from Hays Travel - Coventry

Thank you so much for your lovely feedback :)

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