Sonia the manager dealt with our holiday request. She made sure what we were looking to do, she was able to put it all together. Good job done sonia and we are both looking forward to this special h... See more
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Had a pleasant time booking my holiday with Katie. She had a very friendly approach and handled a large group booking very well. Katie has also ensured that my food allergies have been passed on to M... See more
Company replied
There are two lovely ladies Coventry branch Chloe and Rachel. Their knowledge was amazing. Made us feel comfortable booking our Australia trip. Gave us lots of tips on where to visit when get there f... See more
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Exceptional service for the second time this year. If other assistants are available to help out they do which obviously speeds the process up. Called in for a brochure left with a booked holiday.... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
4 Smithford Way, CV1 1FX, Coventry, United Kingdom
- 02476993855
4.9
Excellent
581 reviews
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Reply from Hays Travel - Coventry
Thank you for your lovely feedback :)
Very fast service Katie was lovely and…
Very fast service Katie was lovely and very helpful always a pleasure .
February 8, 2026
Reply from Hays Travel - Coventry
Thank you for your lovely feedback :)
My Sister & I booked 2 holidays in your…
My Sister & I booked 2 holidays in your Coventry branch. Rachel helped us as we are elderly and not very computer literate. She was wonderful and couldnt have done more for us. We booked 2 holidays with her help. We have always used Hays as everyone is kind & helpful. Thankyou Rachel. Gill & Pam x
February 6, 2026
Reply from Hays Travel - Coventry
Thank you so much for your lovely feedback Gill & Pam :) x
We have booked with you before
We have booked with you before. Your service is excellent, nothing too much trouble. We dealt with Katie very friendly helpful.
February 3, 2026
Reply from Hays Travel - Coventry
Thank you so much for your lovely feedback :)
Our travel rep Sonia
Our travel rep Sonia, was amazing and found me a perfect holiday, that included all that I had asked for!!.Thank you for you patience Sonia.
February 4, 2026
Reply from Hays Travel - Coventry
Thank you so much for your lovely feedback :)
Smithford way coventry
Went to the smithfordway coventry store which is where I always go, as the staff there are so amazing! Rachael helped me find my dream safari holiday, she spent time exploring all the options available. After getting me the best package and deal available I booked, I love going to this store as they feel like family couldn't ask for better service.
February 3, 2026
Reply from Hays Travel - Coventry
Thank you for your lovely feedback, we will pass this on to Rachael :)
Sonia was most helpful in trying to…
Sonia was most helpful in trying to find the we were looking for many thanks , linda , so I can just
February 1, 2026
Reply from Hays Travel - Coventry
Thank you so much for your lovely feedback Linda :)
Sonia was brilliant,looking for the…
Sonia was brilliant,looking for the best deals. Explaining every detail. We are very happy with the experience
January 25, 2026
Reply from Hays Travel - Coventry
Thank you so much for your lovely feedback :)
Canaries Cruise
We picked a cruise from the shop window and were dealt with very efficiently by your agent Rachael
January 21, 2026
Reply from Hays Travel - Coventry
Thank you for your lovely feedback :)
Very helpful and friendly
Very helpful and friendly. After doing some research after making a booking we decided to change accommodation which Sonia and Kate did for us without any fuss. Relaxed experience
January 18, 2026
Reply from Hays Travel - Coventry
Thank you for your lovely feedback Esther :)
Best place to book a holiday
Best place to book a holiday, staff were brilliant and relaxing and knowledgeable thank you to Sonia and Katie. We always use them and have never let us down.
January 18, 2026
Reply from Hays Travel - Coventry
Thank you for your lovely feedback, we will pass this on to Sonia and Katie!
Staff couldn't do enough,it was a shame they had to call to get pricing,but the phone lines are extremely busy
The staff were phenomenal,but had to ring someone to get a quote,and there phones were exceptionally busy
January 16, 2026
Reply from Hays Travel - Coventry
Thank you for your feedback!
Great service from the Staff and…
Great service from the Staff and congratulations to the lady who just got engaged. Thanks for all your efforts 👍
January 16, 2026
Reply from Hays Travel - Coventry
Thank you for your lovely comments!
Nice friendly staff and certainly new…
Nice friendly staff and certainly new there job
January 6, 2026
Reply from Hays Travel - Coventry
Thank you so much for your lovely feedback :)
The Coventry branch was very helpful…
The Coventry branch was very helpful and friendly, Rachael was amazing and found me a great deal
January 13, 2026
Reply from Hays Travel - Coventry
Thank you Dean for your lovely feedback :)
The staff named Sophie was very…
The staff named Sophie was very accommodating, patient and helpful the whole time we’re booking our holiday.
January 10, 2026
Reply from Hays Travel - Coventry
Thank you for your lovely feedback, it was a pleasure booking your holiday :)
they are very helpful in choosing your…
they are very helpful in choosing your holiday very friendly and easy to talk with
January 5, 2026
Reply from Hays Travel - Coventry
Thank you so much for your lovely feedback :)
Rachel was fabulous…
Rachel was fabulous,her one to one customer service was great!!!
Personal knowledge on our holiday was second to none...
She has helped us picked 3 hoilday now,and enjoyed each one .
January 4, 2026
Reply from Hays Travel - Coventry
Thank you so much Susan for your lovely feedback :)
Reply from Hays Travel - Coventry
Thank you for your lovely feedback :)
Quick and easy to book
January 3, 2026
Reply from Hays Travel - Coventry
Thank you Alan for your lovely feedback :)
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