Sonia the manager dealt with our holiday request. She made sure what we were looking to do, she was able to put it all together. Good job done sonia and we are both looking forward to this special h... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Had a pleasant time booking my holiday with Katie. She had a very friendly approach and handled a large group booking very well. Katie has also ensured that my food allergies have been passed on to M... See more
Company replied
There are two lovely ladies Coventry branch Chloe and Rachel. Their knowledge was amazing. Made us feel comfortable booking our Australia trip. Gave us lots of tips on where to visit when get there f... See more
Company replied
Exceptional service for the second time this year. If other assistants are available to help out they do which obviously speeds the process up. Called in for a brochure left with a booked holiday.... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
4 Smithford Way, CV1 1FX, Coventry, United Kingdom
- 02476993855
4.9
Excellent
581 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Hays Travel - Coventry
Thank you so much Donna for your lovely feedback :)
Family holidays
Always a pleasure going into Hays at smithford Way.The girls go above and beyond to find our perfect holiday which is not easy as we often travel with a lot of family but they are very patient and look at all the options for us .
February 14, 2026
Reply from Hays Travel - Coventry
Thank you so much Robert for your lovely feedback :)
Sonia and Katie to the rescue
Following the cancellation of all flights going via Dubai, which we had booked direct with Emirates, Sonia and Katie came to our rescue and worked their magic to get us flights to New Zealand in time for our daughter's wedding. We can't thank them enough.
March 1, 2026
Reply from Hays Travel - Coventry
Thank you so much Andrew, we are so glad we got this sorted for you! Katie :)
Very helpful and welcoming
Very welcoming, patient and helpful as we didn't really know where we wanted to go or have exact dates as a starting point! Have ended up with a great cruise which we are so looking forward to.
February 23, 2026
Reply from Hays Travel - Coventry
Thank you so much for your kind words they really are appreciated and we are so happy we could help find you a holiday to be excited about :)
The travel advisor was very friendly
The travel advisor was very friendly, listened to what I wanted and was able to find me a holiday that met my requirements.
Chloe did all the booking for me and explained when I would get the tickets etc prior to my holiday.
I have always found the staff at Hays Travel to be friendly, knowledgeable and very efficient.
February 24, 2026
Reply from Hays Travel - Coventry
Thank you so much for your lovely feedback Jeanette :)
Everything was efficient and
Everything was efficient and, at the same time, friendly. Explanations were clear and professional.
February 23, 2026
Reply from Hays Travel - Coventry
Thank you Rick for your lovely feedback :)
staff worked to find the holiday
staff worked to find a holiday we wanted the only problem was with computer and printer speeds
February 22, 2026
Reply from Hays Travel - Coventry
Thank you for your feedback :)
The Coventry shop has always been the
The Coventry shop has always been the
Best wouldn't go anywhere else. Always go out of there way.
February 18, 2026
Reply from Hays Travel - Coventry
Thank you Alan for your lovely feedback :)
Reply from Hays Travel - Coventry
Thank you for your lovely feedback!
Katie was excellent
Katie was excellent, she spent a good while with us as we couldn’t decide what to do, she explained everything from being to end and found us two lovely holidays.
February 18, 2026
Reply from Hays Travel - Coventry
Thank you so much Jane, it is always a pleasure :) Katie
Reply from Hays Travel - Coventry
Thank you for your lovely feedback Peter!
Was able to get travel insurance for…
Was able to get travel insurance for one year. The manager Sonia was great
February 18, 2026
Reply from Hays Travel - Coventry
Thank you for your lovely comments, we will pass this on to Sonia!
Hays travel are great friendly helpful…
Hays travel are great friendly helpful team. They always find the holiday i want to suit my budget & requirements.
February 18, 2026
Reply from Hays Travel - Coventry
Thank you for your lovely feedback Michelle!
All members of staff were friendly and…
All members of staff were friendly and helpful. Sonia took on board what we had said we wanted from our holiday and found a great cruise for us.
February 4, 2026
Reply from Hays Travel - Coventry
Thank you so much Carla for your lovely feedback :)
Helpfull, Friendly, Professional
Helpfull, Friendly, Professional staff who always go above and beyond to find the holiday that you want at a good price.
February 14, 2026
Reply from Hays Travel - Coventry
Thank you Tracey for your lovely feedback :)
Rachael who booked our holiday was very…
Rachael who booked our holiday was very nice and informative. Had been to the hotel and destination herself so had first hand experience. Couldn’t have been any more helpful 10/10
February 15, 2026
Reply from Hays Travel - Coventry
Thank you so much Andrea for your lovely feedback :)
Fo a worthwhile experience, make sure you regularly visit Hays Travel Coventry.
Our family of 3 people returned to the office of Hays Travel in Coventry City Centre for the purpose of seeking advice when it came to the booking of our first holiday for 2026. After the period of damp, cold and wet weather throughout the UK winter months, we were looking for something better for our elected holiday period in March. We were received warmly and were provided with excellent advice and guidance. This enabled us to make a decision and a booking. The booking transaction was undertaken effectively, efficiently as well as economically, and we were able to complete our visit and leave the office in a happy mood and totally satisfied customers. We once again thank Katie as well as her manager and all her colleagues for their friendly and understanding of our customer needs.
February 8, 2026
Reply from Hays Travel - Coventry
Thank you so much David, it is always a pleasure booking your holiday's :) Katie
Great so far so gòod
February 7, 2026
Reply from Hays Travel - Coventry
Thank you for your lovely feedback Carl!
First time
Rachael serve my husband and i she was realy lovely
and help us book a holiday first time with Alfa although a friend uses them
February 13, 2026
Reply from Hays Travel - Coventry
Thank you for the lovely comments. It was lovely to meet you both you brightened up a dull wet morning :)
Our holiday was all sorted out and…
Our holiday was all sorted out and booked booked for us .
February 5, 2026
Reply from Hays Travel - Coventry
Thank you for your lovely feedback :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.