We had a fantastic experience booking our holiday with Hays Travel in Cramlington, and especially want to mention Macey, who was absolutely amazing from start to finish. Macey was so friendly,... See more
Location
Switch locationK2 Dudley Court, Manor Walks Shopping Centre, NE23 6UT Cramlington, GB
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Consultant Max was really good, he listen to want we wanted .He had patience as waiting time for booking the assistants for airport took time.Overall I would always go to hayes travel,they always give... See more
I went into my local branch & was greeted by Macy. I already knew the details of what I wanted, so I advised her & I came away very happy, booked on a Cruise of a lifetime. I was handed a pouch with... See more
Company replied
Would not go anywhere else to book a holiday then Hays travel. Cramlington . Very very helpful and really try her best to get me the holiday budget I was looking for excellent service. ⭐️
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
K2 Dudley Court, Manor Walks Shopping Centre, NE23 6UT, Cramlington, United Kingdom
- 01670 897395
4.9
Excellent
2K reviews
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Reply from Hays Travel - Cramlington
Pauline,
Thank you for taking the time to leave this lovely review. We are so pleased to hear you received friendly and efficient service. ^Richey
Reply from Hays Travel - Cramlington
J L,
Thank you for your wonderful feedback! We are so pleased to hear that our Macey was very helpful and provided good advice. ^Richey
Reply from Hays Travel - Cramlington
Mr Michael Dunwoody,
Thank you for your wonderful feedback! We are so pleased to hear that Macey was friendly and helpful in getting your holiday booked. ^Richey
Been booking with hays for many years
Been booking with hays for many years, as always top notch service with Lisa holiday sorted 👌 great price and flight times. All the staff are brilliant, wouldn't want to go anywhere else, thanks again hays, as Tina says you're simply the best ❤️
July 1, 2026
Reply from Hays Travel - Cramlington
Thank You so much for your kind words, we always appreciate our loyal customers
Thanks Lisa :)
Reply from Hays Travel - Cramlington
Thank you so much for taking the time to leave a lovely review, we appreciate your kind words,
Thanks Macey :)
very pleasant and helpful
June 30, 2026
Reply from Hays Travel - Cramlington
Thank you for your wonderful review! We are so pleased to hear that our team provided such polite, efficient, and knowledgeable service. We truly appreciate your kind words.
Bridget :)
Efficient staff
The staff were polite, efficient, knowledgeable and absolutely nothing to improve the service.
June 29, 2026
Reply from Hays Travel - Cramlington
Thank you for your wonderful review! We are so pleased to hear that our team provided such polite, efficient, and knowledgeable service. We truly appreciate your kind words.
Debs :)
Lovely experience as always
Lovely experience as always. Bridget handled the new booking in her usual friendly and professional way. Nothing too much trouble,all my requests and questions answered and dealt with. As usual had a good interaction with all the staff,always feel comfortable when I am in their company.
June 30, 2026
Reply from Hays Travel - Cramlington
Thank you for your wonderful feedback! We are so pleased to hear that you had such a positive experience with our team and that all your requests were handled professionally.
Bridget :)
Fabulous customer service from debs in…
Fabulous customer service from debs in Cramlington, 5*
June 29, 2026
Reply from Hays Travel - Cramlington
Thank you for your wonderful review! We are so pleased to hear you received fabulous customer service. We truly appreciate your kind words.
Thanks, Debs :)
Really friendly and knowledgeable staff…
Really friendly and knowledgeable staff helped to booked the perfect for us
June 29, 2026
Reply from Hays Travel - Cramlington
Thank you so much for your lovely feedback! We are delighted to hear that our team was able to assist you in finding exactly what you were looking for.
Thanks, Lisa :)
They were very helpful to find my…
They were very helpful to find my holiday that I wanted and it was a great service and I booked my holiday straight away
June 29, 2026
Reply from Hays Travel - Cramlington
Thank you for your wonderful feedback! We are so pleased we could help you find the perfect holiday and make the booking process easy for you. We hope you have an amazing trip!
Thanks, Debs :)
My friend and I went in to pick our…
My friend and I went in to pick our tickets up for Crete and spoke to Lisa(manager) who sat with us and got us another holiday for next year we have a fantastic rapport with the staff and always are dealt with respect .If we have any queries they are happy to help or sort them out .To be fair my friend and I never go anywhere else to book our holidays xx Thank you Lisa and team at Hays Cramlington
June 27, 2026
Reply from Hays Travel - Cramlington
We are so pleased to hear about your positive experience and appreciate your kind words. It's wonderful to know that our team consistently provides respectful and helpful service. Thank you for your continued loyalty!
Thanks, Lisa :)
Deb gave us first class service as…
Deb gave us first class service as usual , always a pleasure to go into cramlington branch
June 25, 2026
Reply from Hays Travel - Cramlington
We are so pleased to hear you value our service and had a first-class experience with us.
Thanks, Debs :)
Very pleasant helpful staff
Very pleasant helpful staff. Helped get the holiday sorted quickly and easily as I have always had in the past.
June 25, 2026
Reply from Hays Travel - Cramlington
We're so pleased our staff could help you sort your holiday quickly and easily. Thank you for your kind words!
Thanks, Bridget :)
All the staff are really helpful and…
All the staff are really helpful and knowledgeable special mention for Max Lisa and Bridget who have helped me over the years
June 21, 2026
Reply from Hays Travel - Cramlington
We are so pleased to hear our team has been so helpful and knowledgeable over the years. Thank you for your kind words.
Thanks, Max H :)
Staff customer service
Bridget was extremely knowledgable, helpful and patient whilst arranging our cruise.
June 19, 2026
Reply from Hays Travel - Cramlington
We are so pleased to hear our team provided such excellent service. Thank you for sharing your positive experience with us.
Thanks, Bridget :)
Our travel advisor was very helpful and…
Our travel advisor was very helpful and informative about details on resorts we looked at big help
June 19, 2026
Reply from Hays Travel - Cramlington
We're so glad our advisor was helpful and informative. Thank you for sharing your positive feedback!
Thanks, Max K :)
I came into shop looking for a last…
I came into shop looking for a last minute holiday for me and a friend who was in need of a break after losing her partner recently. Jersey took the time to sort through my requests and options and printed off a few of the ones I preferred. I came back to shop after discussing with my friend to book. Jersey again was very helpful and got us sorted without any fuss. It was so easy. Thank you Jersey
June 19, 2026
Reply from Hays Travel - Cramlington
We're so glad we could assist you in finding a last-minute holiday. It's wonderful to know we made the process easy and stress-free for you and your friend. We appreciate your kind words.
Thanks, Jersey :)
Fabulous service as always from Lisa
June 18, 2026
Reply from Hays Travel - Cramlington
We appreciate your kind words! We are delighted to hear you had a great experience.
Thanks, Lisa :)
Deborah was extremely pleasant and…
Deborah was extremely pleasant and efficient - found us a great holiday .
She explained everything clearly , very perceptive to our requirements.
June 18, 2026
Reply from Hays Travel - Cramlington
We're so pleased you had a great experience with us. We appreciate your kind words and are glad we found you a wonderful holiday.
Thanks, Debs :)
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