Hays Travel - Crook Reviews 

Always a lovely welcoming atmosphere Gemma, Chelsey and all the other staff always go above and beyond wouldn’t use any other travel agent

I always book through Hays in Crook and I’m never disappointed with the service, everyone is so friendly and helpful.
This time Chelsey sorted out my holiday for me and once again provided second to none service, I even got a couple of glasses of Prosecco to celebrate my Borneo booking 🥂. Here’s to the next one 😊

The staff are very friendly and helpful we have used crook branch for few years.

Very well canrt wait 4 the trip

Gemma was spot on, got us a great deal, very friendly all the staff in hays at crook are spot on, no hassle very easy...

Booking Reference - 5459079.
We arranged a holiday with good friends from Crook in Durham. Our friends booked the holiday through the Hays branch in Crook. We arranged to go to Kos Greece, staying at the Kipriotis Maris Suite.
It was clear and should have been obvious to the Hays branch at Crook, that we were holidaying together. We thought we were all staying at the same hotel and were really looking forward to a great holiday. It turned out that the Hays booking was for two hotels in the same hotel group and if we had not noticed this fact ourselves (luckily before we arrived in Kos), we would have holidayed separately, not together as originally requested.
While researching online, we realised that Hays had provided us with a name shared by two hotels. We contacted Hays at Crook, they confirmed we were in separate hotels, and they had not noticed. Eventually they managed to rectify the situation and get us in the same hotel.
Our friends were flying from Newcastle, and we were flying from Gatwick. The hotel package and transfer arranged through Vista (Ref: HTR-682699) by Hays at Crook. The flight arranged through EasyJet, the flight arriving at Kos late evening. As we were arriving so late, we wanted to get to the hotel without delay, so we contacted Hays at Crook and requested a private transfer. Arranged, again through Vista, at an extra cost.
On arrival at Kos, the private transfer was waiting, which was great, and he was a great driver, unfortunately he took us to the wrong hotel. Not his fault, he was handed the wrong instructions. After some delay, we eventually managed to get the correct hotel. Due to the transfer mix up, we contacted Vista to explain and requested the departure transfer information re-checked and asked for assurance that it had details of the correct hotel.
The hotel we stayed in did not meet expectations and there were issues on our arrival, stay and departure. These issues are detailed in a separate hotel review on Trust pilot. Suffice to say the hotel does not deserve a 5-star rating. I recommend that Hays read the hotel reviews.
On departure from the Hotel to the airport the private transfer turned up 3 hours earlier than booked, as the driver, again, had incorrect details of pick up and the flight departure time. We could not change the transfer time, which meant we arrived at the airport 5 hrs early and had to sit around for 3 hours before we could check in. This was not an ideal end to our holiday in Kos.
Disappointed with Hays at Crook. We use Hays (Andover) regularly to plan and arrange our holidays and do not usually encounter these many issues.

Always book with Hays Travel in Crook staff all lovely and always helpful booked again yesterday with Declan to go to Turkey very helpful thank you.

The staff at Hays in Crook are so patient and helpful, nothing is a problem and they are so friendly...it makes the whole experience a happy experience and even better when you leave with a holiday.

Staff helpful and friendly gave useful advice

Lorraine was very helpful and supported us to book our honeymoon wouldn’t have gone anywhere else, fantastic service .

Never new booking a holiday could be so easy. Excellent staff . Would recommend to anyone.

Very helpful pleasant agents. Did everything we asked for , even got a price match for us. Can’t fault them in any way.

Excellent service as always .. wouldn’t book my holidays with anyone else . Great price matching to ensure I got the best deals . Would recommend highly booking with Lorraine through Hays travel.

Great service from both Lorraine and Declan. They were super helpful and let me add bits on that I’d need. So grateful and excited for my trip!! Thanks again!!

Chelsey was very knowledgeable about the cruise we were booking.
She had a lot of patience and we booked travel insurance and airport parking along with money

Lorraine was very helpful in all aspects and will be booking all our future holidays with her, very good service.

I let Declan know what we were looking for and he came back with a quote exactly to our requirements, overall good service and would definetly use him again.

Declan is our chosen point of contact, he always strives to find the best solution, and is very patient when waiting for the group to make decisions. Declan has great customer service skills, he is very professional, we have watched him grow and develop in his role and he is now very accomplished and a credit to the girls at Hays that have supported him in his learning journey, we absolutely trust him to have our best interests at heart, we will be back.

Always helpful & cheerful,ready to answer all your questions. Feel l can become comfortable with booking a holiday & safe .

Very informative and helpful with booking the perfect holiday