Saw a holiday advertised on Facebook so popped a message to them, I was chatting with Callum from the Crook branch, he was really informative and made the whole process really smooth! Thank you so muc... See more
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Lorraine was brilliant.we had been let down badly by love holidays and she saved the day So understanding ,knowledgeable and helpful. We cannot sing her praises enough We will most certainly only... See more
Company replied
From the minute I entered the office in Crook I was made very welcome. Nothing was too much trouble for the agent Chelsey, she was diligent in booking 2 holidays for me, so very helpful and friendly.
Company replied
To be honest I didn’t think they would manage our request as it was unusual. However they managed to find flights and hotel within a few hours, bearing in mind our holiday was a horse trial and not su... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
10 Hope Street, DL15 9HS, Crook, United Kingdom
- 01388 766166
5.0
Excellent
852 reviews
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Friendly professional staff
Friendly, professional advice - dealt with my booking efficiently.
November 16, 2025
Reply from Hays Travel - Crook
Thank you for your kind feedback, it was a pleasure helping you book your holiday.
Thanks,
Callum :)
Lorraine and trainee Lilly
Lorraine and trainee Lilly, Very friendly helpful professional advice making sure we understood everything as we should definitely use Hays again
November 15, 2025
Reply from Hays Travel - Crook
Thank you so much for your lovely feedback. I will pass your comments onto the girls for you.
Im sure your going to have an amazing holiday and we look forward to seeing you in the office again :)
Thanks Chelsey
Reply from Hays Travel - Crook
Thank you for taking the time to leave lovely feedback. I will pass this onto Lorraine when shes next in the office.
Thanks Chelsey x
Hays Crook Branch Review…
We book all our holidays now through the Crook branch and always get fantastic service. All the staff are very friendly, informative and helpful. They make all arrangements for us from parking to insurance. We wouldn’t go anywhere else and can’t recommend them highly enough.
November 9, 2025
Reply from Hays Travel - Crook
Thank you for your lovely feedback Joanne. It's always a pleasure to book your holidays! I will pass your comments onto Lorraine :)
Thanks
Declan
Great Help !
Lorraine was great with helping me book holiday .Couldnt ask for a better sales woman advised me with everything i needed to no.even helped me look for a holiday with an earlier flight back found me 2 options Fantastic! Thanks Lorraine will be back
November 6, 2025
Reply from Hays Travel - Crook
Thank you so much for taking the time to leave me some lovely feedback. It was a pleasure to book your holiday :)
Thanks
Lorraine
Chelsy was very helpful found what I…
Chelsy was very helpful found what I wanted in a holiday so I went ahead and booked my holiday for next April..
November 7, 2025
Reply from Hays Travel - Crook
Thank you so much for your lovely review. It was a pleasure helping you organise your holiday! We hope you have an incredible time and hope to see you again soon!
Thanks,
Chelsey :)
Really friendly staff
Really friendly staff, we were looked after by Georgia who did a great job, everything explained well and we felt under no pressure to book.
October 26, 2025
Reply from Hays Travel - Crook
Thank you so much for your lovely comments, it was a pleasure helping you book your lovely holiday. We hope you have the most incredible time and hope to see you again soon!
Thank you,
Georgia :)
extremely good service
Very good service, travel agent who booked our holiday was very professional and friendly will recommend A+
October 19, 2025
Reply from Hays Travel - Crook
Thank you for taking the time to leave such lovely feedback.
Its lovely to see you in the office and Im sure your going to have a fab time :)
Thanks Chelsey x
HAYS TRAVEL (CROOK)
Hays Travel staff are wonderful very helpful always find us a great hotel & deal they book everything so we don't need to worry makes it less stressful for us, already been back yesterday see Georgia & Chelsey outstanding service all booked for next year thankyou so much I highly recommend booking through Hays xx
October 24, 2025
Reply from Hays Travel - Crook
Thank you so much for your lovely comments. It was a pleasure helping you book your amazing holiday. We hope you have the most incredible time!
Thanks,
Georgia :)
Fabulous Chelsey Fletcher - Crook Durham
Chelsey Fletcher @ Crook Hayes was the most pleasant, polite, PATIENT, person dealing with 2 demanding customers.
We had a lot of variables and questions and Chelsey was wonderful. Fabulous member of your staff!
One slight downside was that the experience of booking our holiday was prolonged due to Chelsey having to phone someone else to enquire about the booking. We were in the shop a long time.
October 23, 2025
Reply from Hays Travel - Crook
Thank you so much for your 5 star review, I'm so pleased we managed to get the perfect package booked for you and I'm sure you'll have the most incredible time.
Thanks,
Chelsey :)
Callum is so professional and very…
Callum is so professional and very helpful, I’m confident the holiday I’ve booked will be wonderful.
October 20, 2025
Reply from Hays Travel - Crook
Thank you for taking the time to leave such lovely comments.
I will pass your comments onto Callum for you :)
Thanks Chelsey x
Always have fab service from the staff…
Always have fab service from the staff at Crook. Lovely to deal with and enjoy a chat about future destinations we would like to travel to. We will see you soon for our next adventure!! ❤️❤️
October 19, 2025
Reply from Hays Travel - Crook
Thank you so much for your lovely comments, it was a pleasure helping you book your amazing holiday. We hope you have an incredible time and hope to see you again soon!
Thank you,
Lillie :)
Holiday and hotel was prefect
Holiday and hotel was prefect. But book private transfer through Hays ended up with another family come into our taxi because they missed their Tui bus. On way back waited for taxi. A Tui bus turned up. So we paid for private taxi and didn’t get the service what we asked for.
October 8, 2025
Reply from Hays Travel - Crook
Hi Julie,
Thank you for taking your time to leave us a review. I will give you a call to discuss.
Thank you,
Callum.
DECLAN
The advisor, Declan was very welcoming, polite, very efficient and quick at identifying what I needed. Our holiday was quickly booked before I left the premises. Since then, Declan had sent me an email with the holiday insurance quote, which I have now paid. He also notified me immediately after our flight details from outward flight from Heathrow and return flight to Heathrow were altered.
August 15, 2025
Reply from Hays Travel - Crook
Thank you so much for your kind comments. It was a pleasure helping you book your amazing holiday. We hope you have an incredible time and we hope to see you soon.
Thank you,
Declan :)
Chelsea has gone above and beyond in…
Chelsea has gone above and beyond in finding my family a holiday.Always helpful friendly and professional.Also we need to mention a young man who i believe was Declan? Again very polite friendly and very professional.thank you to you both.We look forward to our holiday.
October 4, 2025
Reply from Hays Travel - Crook
Thank you so much for your lovely comments, it was a pleasure helping you book your amazing holiday. We hope you have a fantastic time and hope to see you again soon.
Thanks,
Chelsey :)
No problem and well treated in shop
No problem and well treated in shop
All details and info well handled
October 5, 2025
Reply from Hays Travel - Crook
Thankk you for taking the time to leave lovely feedback.
I know your both going to have an amazing holiday and I cant wait to see your holiday pics!
Thanks Chelsey :) x
Reply from Hays Travel - Crook
Thank you for taking the time to leave lovely feedback.
I will pass this onto Gemma for you :)
Thanks Chelsey x
Booking flights
Very helpful and knowledgeable travel assistant. Took me through all the steps and made me feel very confident for our flights. The fact you are served face to face and print everything out is what I enjoy most. Also great that you will book us in for our flights.
October 4, 2025
Reply from Hays Travel - Crook
Thank you for your lovely comments Mrs Abbott. I know your going to have an amazing time away and it was a pleasure to see you in the office :)
Thanks Georgia x
Great experience so far.
It’s great experience so far in Hays in Crook, staffs are welcoming, professional, knowledgeable and helpful. Ticked all the boxes we need. 10/10. Thank you so much Chelsey for your help.xx
October 2, 2025
Reply from Hays Travel - Crook
Thank you so much for leaving such lovely feedback.
Its always nice to see you in the office and i know your going to have a fab holiday :)
Thanks Chelsey xx
Top Shop…
Always a lovely welcoming atmosphere Gemma, Chelsey and all the other staff always go above and beyond wouldn’t use any other travel agent
October 1, 2025
Reply from Hays Travel - Crook
Thank you for your lovely feedbak Alison. Its always nice to see you in the office and thank you for the Donuts they were delicious :)
See you soon,
Chelsey xx
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