Saw a holiday advertised on Facebook so popped a message to them, I was chatting with Callum from the Crook branch, he was really informative and made the whole process really smooth! Thank you so muc... See more
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Lorraine was brilliant.we had been let down badly by love holidays and she saved the day So understanding ,knowledgeable and helpful. We cannot sing her praises enough We will most certainly only... See more
Company replied
From the minute I entered the office in Crook I was made very welcome. Nothing was too much trouble for the agent Chelsey, she was diligent in booking 2 holidays for me, so very helpful and friendly.
Company replied
To be honest I didn’t think they would manage our request as it was unusual. However they managed to find flights and hotel within a few hours, bearing in mind our holiday was a horse trial and not su... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
10 Hope Street, DL15 9HS, Crook, United Kingdom
- 01388 766166
5.0
Excellent
851 reviews
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Reply from Hays Travel - Crook
Thank you so much for taking the time to leave us a fantastic 5 star review. I'm so pleased to hear that you were happy with Declans service.
Thanks,
Callum :)
Highly recommend
Really great experience provided by Lorraine and her colleagues. I felt that she went above and beyond for me. Thank you!
February 6, 2026
Reply from Hays Travel - Crook
We are so happy that you had a great experience and that Lorraine went the extra mile for you. Thank you so much for your positive feedback!
Thanks,
Callum :)
A pleasure to deal with
Friendly, efficiency & always keen to answer questions
Please get the staff a nice colour environment those walls are cruel
January 30, 2026
Reply from Hays Travel - Crook
Thank you so much for your lovely comments. It was a pleasure helping you book your holiday. We hope you have a fantastic time and hope to see you again soon.
Thanks,
Callum :)
We explores a few options of where we…
We explores a few options of where we would like to go. Callum was great throughout explained everything to us. What we could do whilst we was their.
I found him extremely helpful thanks.
February 2, 2026
Reply from Hays Travel - Crook
Thank you so much for taking your time to leave such a great review. It was my pleasure helping you book your amazing trip. I hope you have the most incredible time! Thank you again for booking with us.
Thanks,
Callum :)
Reply from Hays Travel - Crook
Thank you for taking the time to leave such lovely feedback.
I will pass your comments onto Lorraine when shes back in the office :)
Thanks Chelsey
Chelsey was fantastic and helped loads…
Chelsey was fantastic and helped loads with everything I want flight times accommodation everything
January 31, 2026
Reply from Hays Travel - Crook
Thank you for taking the time to leave such kind feedback. It was lovely seeing you both in the office and im sure your going to have a fab girls trip.
Thanks Chelsey :)
Reply from Hays Travel - Crook
Thank you for taking the time to leave lovely feedback. I will pass your comments onto Lorraine once shes back in the office :)
Thanks Chelsey
Hays magic
Declan was the young man that was dealing with my holiday request was extremely efficient in booking my holiday, And was a very pleasant young man to talk to. He also got me a great deal on my parking at Newcastle airport. Well done Hays Travel.
January 30, 2026
Reply from Hays Travel - Crook
Thank you for taking the time to leae such kind feedback John. Its always a pleasure to book your holidays and I will pass your comments onto Declan for you :)
Thanks Chelsey
Reply from Hays Travel - Crook
Thank you very much for taking the time to leave some kind feedback. It was a pleasure to book your holiday :)
Thank you
Lorraine
Reply from Hays Travel - Crook
We appreciate you taking the time to share your kind words; we are so happy to hear about your positive experience with our service.
Thanks
Declan
Good experience
Very friendly lady, Chelsy who searched for holiday for upcoming half term break with daughter and grandchildren. She listened to what we wanted from the holiday, flight times, and type of accommodation and the location regards to distance from airport.
Chelsey sort the best price with the number of our party to avoid extra charges re room occupancy. She gave us plenty of advice and choice even though we hadn't thought of some things. She was very professional.
January 22, 2026
Reply from Hays Travel - Crook
We appreciate you taking the time to share your experience. We're so glad Chelsey was able to assist you in planning your holiday. It's great to hear that the advice and options provided met your needs for your trip!
Thanks
Declan :)
Always a great service from Hays Travel…
Always a great service from Hays Travel in Crook. The staff listen to your needs (wants) and will tailor a holiday to meet your requirements. We booked with Lorraine (“Lorraine, Lorraine Lorraine - when I find her…….”) 🤣 Was too young to know Bad Manners songs 🤦♂️ Here’s hoping Sicily is going to be a relaxing holiday.
January 21, 2026
Reply from Hays Travel - Crook
Thank you for your lovely feedback Paul, we did enjoy listing and learning a new song after you told Lorraine about it. It did make us smile :)
Im sure your both going to have an amazing holiday and have plenty time to relax :)
I will pass your comments onto Lorraine when shes back in the office.
Thanks Chelsey
Fabulous experience
Declan was great, he was very informative and helped us book our holiday with ease. We really appreciate his help.
January 10, 2026
Reply from Hays Travel - Crook
Thank you for taking the time to leave such kind feedback.
I will pass your comments onto Declan when he is next in the office :)
Thanks Chelsey x
Absolutely Amazing staff
Absolutely Amazing staff, friendly from the moment I walked into the shop.. and made me feel so comfortable and satisfied booking my first holiday for my family
January 20, 2026
Reply from Hays Travel - Crook
Thank you so much for taking the time to leave such lovely feedback. It was a pleasure to book your first family holiday :)
Thanks
Lorraine
Georgia was very friendly and helpful
January 18, 2026
Reply from Hays Travel - Crook
Thank you for taking the time to leave lovely feedback.
I will pass your comment onto Georgia when shes next in the office :)
Thanks Chelsey
Reply from Hays Travel - Crook
Thank you for your very kind feedback. It was lovely to see you both in the office and I'm sure you'll both have an amazing time!
Thanks
Declan
Very pleasant attentive staff
Very pleasant attentive staff, who do their very best to help.
January 14, 2026
Reply from Hays Travel - Crook
Thank you for your kind comments. We appreciate you taking the time to share your experience. I will pass your feedback onto Georgia.
Thanks
Declan
Extremely helpful and friendly each…
Extremely helpful and friendly each time I had an enquiry.
Will definitely recommend them to family & friends.
January 16, 2026
Reply from Hays Travel - Crook
Thank you for taking the time to leave lovely feedback. It was a pleasure to book your holiday and I know your both going to have an amazing holiday :)
Thanks Chelsey x
Holiday Insurance
now fully up to speed with the insurance thingy thanks to Lorraine
January 16, 2026
Reply from Hays Travel - Crook
Thank you for leaving lovely feedback Clive. I will pass your comments onto Lorraine for you when shes next in the office :)
Thanks Chelsey
Booked my holiday with Hayes travel.
Booked my holiday with Hayes travel.
Very helpful staff, big thank you to Chelsey for making this booking so easy.
January 16, 2026
Reply from Hays Travel - Crook
Thank you for taking the time to leave kind feedback John.
It was lovely seeing you in the office and im sure your going to have an amazing holiday :)
Thanks Chelsey
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