Laura was very welcoming and helped us find a cruise within our budget. She explained everything to us and is arranging our transport to Southampton. It was a very enjoyable visit with a great outcome... See more
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See what reviewers are saying
Exactly what I want, somebody professional to sort my holiday out for me and my wife finding what we want when we want and we're we wanted. Erin was patient her lead questions obtained the information... See more
Company replied
Laura at hays travel Crosby is an experienced advisor. The experience we had with her last year was outstanding and she made us so comfortable and her valid experience showed in the advice and encoura... See more
Company replied
Macy and Erin gave exceptional customer service. Macy helped me find a great holiday which I needed to check was ok with my 2 other travellers. When I called back to confirm, Erin was really helpful w... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
34 Liverpool Road, L23 5SF, Crosby, United Kingdom
- 01514386605
4.9
Excellent
761 reviews
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My experience revolves around Nicole
My experience revolves around Nicole. My wife and I found her to be an extremely personable and efficient member of your staff, nothing was too much trouble for her, she is a credit to your Company.
February 28, 2026
Reply from Hays Travel - Crosby
Hi John, thank you so much for this lovely review! So glad we could get you holiday all booked! - Nicole 😊
The staff were so helpful ive had them…
The staff were so helpful ive had them up the wall last couple of days , at last i booked my dream holiday , Erin who booked me was amazing best hayes shop by far
February 27, 2026
Reply from Hays Travel - Crosby
Hi Jan,
Thankyou so much for your lovely review, and don't be silly you were amazing, Glad we got it all booked and sorted :)
-Erin
We had a really great experience when…
We had a really great experience when we went to book our holiday. Emily our adviser was really helpful and made our experience very informative and stress free.
February 26, 2026
Reply from Hays Travel - Crosby
Hi Pat, thank you so much! So glad we could get your holiday all booked 🙂 - Emily
Got holiday we wanted at a good price…
Got holiday we wanted at a good price and the young lady that dealt with us was very nice chatty pleasant and helpful.all the staff in there are good.
February 25, 2026
Reply from Hays Travel - Crosby
Hi Paddy, thank you for this lovely review! It was a pleasure chatting with you 🙂 - Emily
Efficient and friendly staff had my…
Efficient and friendly staff had my holiday booked within half hour and managed to get a reduction in price .
February 19, 2026
Reply from Hays Travel - Crosby
Georgina,
We appreciate you sharing your experience with us. We are so glad our team provided efficient and friendly service, securing your holiday at a reduced price.
Macy, Hays Travel
Always an amazing experience with the…
Always an amazing experience with the staff in Hays Crosby. Laura was great today, very patient & happily booked a little trip away. ☀️
February 22, 2026
Reply from Hays Travel - Crosby
Hiya Donna,
We are so happy to hear that you consistently have an amazing experience with our team. It was our pleasure to help you book your trip; thank you for your review.
Laura :)
Hays are easy to deal with
Hays are easy to deal with, staff always helpful, even though we know where we want to holiday Emily dealt with all details efficiently
February 18, 2026
Reply from Hays Travel - Crosby
It was my pleasure Cheryl! Thank you for a lovely review :) - Emily
Macy at Crosby branch
Had macy take care of me...she was very helpful and looked for what suited me an my son, looking at different locations in order to suit our needs.
February 18, 2026
Reply from Hays Travel - Crosby
Thank you Andrew for your kind review!! Such a pleasure sorting your holiday for both of you! :) Macy
Amazing service
Amazing service, staff so friendly friendly staff. Highly recommende friends and family.
February 10, 2026
Reply from Hays Travel - Crosby
Thanks so much Janet for your lovely review! So lovely to meet you both and be apart of booking your holiday - Emily :)
We were made very welcome as soon as we…
We were made very welcome as soon as we entered the shop. Your Assistant Erin was most helpful and knowledgeable.
February 11, 2026
Reply from Hays Travel - Crosby
Hi Karen, thank you so much for your lovely review, it was wonderful booking you and your husband - Erin :)
Emily very helpful
February 12, 2026
Reply from Hays Travel - Crosby
Thank you Sylvia, it was my pleasure! - Emily :)
the staff are always so helpful
February 12, 2026
Reply from Hays Travel - Crosby
Hi Andy, thank you for your kind review :) - Macy
As always Macy was very attentive and…
As always Macy was very attentive and accommodating and found me exactly the holiday I was after
February 12, 2026
Reply from Hays Travel - Crosby
Hi David, thank you for this lovely review! Glad I could find the perfect holiday for you 😊 - Macy
The lady was very helpful & friendly &…
The lady was very helpful & friendly & spoke about everything I needed to know. Would highly recommend Hays travel to my friends & family
February 1, 2026
Reply from Hays Travel - Crosby
thank you for your kind review!! :)
Reply from Hays Travel - Crosby
Thank you for your kind review!
Always a great experience
Lovely friendly and caring staff, always helpful and professional
January 31, 2026
Reply from Hays Travel - Crosby
Thanks so much Gillian for your kind review!! Glad we got your holiday sorted :)
Yet another holiday booking made simple…
Yet another holiday booking made simple with Erin. Sent her all the details and she was able to get what we wanted and was super patient with my questions! Professional and pleasant thank you Erin.
February 3, 2026
Reply from Hays Travel - Crosby
Hi Paula, thank you so much for your kind review! So glad I could get you what you wanted - Erin
Great service and helpful agents.
February 1, 2026
Reply from Hays Travel - Crosby
Hi Kenneth, thank you for your lovely review! It was my pleasure - Nicole
Nothing was too much trouble
We went in to the Crosby branch of Hays travel for some ideas of availability for a party of 13. Everyone was friendly
in the shop. Macy was wonderful!. We took away some printouts for ideas, and returned to book the holiday the next day,. 10 adults, 1 toddler and 2 children.
Macy booked our seats and everything else we needed.Nothing was too much trouble for her. So efficient and friendly.
Thankyou Hays travel
January 22, 2026
Reply from Hays Travel - Crosby
Thank you so much Denise for your kind review!! So glad i was able to be apart of booking your summer holiday. Time to look forward now :) - Macy
Great experience
Had a great experience booking my holiday. The staff were so friendly and knowledgeable and made the process so easy. Will definitely use Hays again for all my holiday requirements.
January 22, 2026
Reply from Hays Travel - Crosby
Thanks for such a kind review Paul! - Emily :)
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