Fast efficient friendly service as usual,I always book through Hays travel. Highly recommend for all you holiday needs. Nothing is too much trouble. Peace of mind that you have everything sorted for... See more
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We have used Hayes Travel on many occasions and always found them very helpful and knowledgeable in dealing with our requirements. On our last visit we were booking two holidays for 2027 for ourselves... See more
David was fantastic helped us from the start to the finish ,gave no pressure on the booking just filled us with his own experiences and for us as first time cruisers .which would suit us for what we w... See more
Natalia at Chrystal peaks branch , could not have been more helpful . This is the third holiday we have booked with her , always got us the best price , even booked transfers at the destination .... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
35 West Mall Upper Level Crystal Peaks, S20 7PN, Sheffield, United Kingdom
- 01144075198
5.0
Excellent
3K reviews
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As always brilliant attended by Rhian…
As always brilliant attended by Rhian with in half hour a holiday booked and really pleased with deal we got we will now be going away in 2weeks always a pleasure to go to the shop in crystal peaks the customer service is a credit to all staff that work there
June 21, 2026
Reply from Hays Travel - Crystal Peaks
We're so pleased to hear that Rhian was able to find you a great holiday deal so quickly and that you'll be heading away in just a couple of weeks. It's wonderful to know that visiting our Crystal Peaks branch is always a pleasure, and your kind comments about the team's customer service mean a lot to us.
Have a fantastic holiday, and we look forward to seeing you again soon!
Kind regards,
The Hays Travel Team
Natalia found us the perfect holiday…
Natalia found us the perfect holiday which met all our requirements. She was very efficient and very informative.
She is a credit to Hays.
June 21, 2026
Reply from Hays Travel - Crystal Peaks
We are so pleased Natalia found you the perfect holiday. Thank you for your kind words and positive feedback!
Kind Regards
Hays Travel
Knowledgeable pleasant staff who were…
Knowledgeable pleasant staff who were confident and knew what I wanted
June 20, 2026
Reply from Hays Travel - Crystal Peaks
Thank you Mrs Hughes for your review. I am so glad I was able to get your cruise sorted Thanks Cathy
All the staff at hays travel at crystal…
All the staff at hays travel at crystal peaks wouldn't go anywhere else especially ELLA
June 12, 2026
Reply from Hays Travel - Crystal Peaks
Derrick Ancell,
We are so glad you had such a wonderful experience with us. We appreciate your kind words.
Kind Regards
Jessie
Hays Travel
Reply from Hays Travel - Crystal Peaks
Thank you for your kind words.
Millie
Really nice friendly and helpful person…
Really nice friendly and helpful person nothing was to much
June 18, 2026
Reply from Hays Travel - Crystal Peaks
MIchelle WIlcockson,
We appreciate your kind words! We are glad we could assist you.
Kind Regards
Jessie
Hays Travel
David was excellent and his long haul…
David was excellent and his long haul knowledge is incredible
June 18, 2026
Reply from Hays Travel - Crystal Peaks
Gary,
We appreciate your kind words. We are glad you had a great experience!
Kind Regards
David
Hays Travel
Reply from Hays Travel - Crystal Peaks
Thank you for your kind words its always a pleasure to see you both and thank you for booking again David
Fabulous service
Michelle was great , Very knowledgeable as it was a multi-center holiday. She was telling us the ups and downs which was great as we are both getting on a bit and managed to get us accommodation low down in most areas. Would definitely recommend Hays infact already looked on their website for a Xmas getaway
June 14, 2026
Reply from Hays Travel - Crystal Peaks
Jan Davey,
We are so pleased to hear that we could assist you with your multi-center holiday. It's wonderful to know we could make your trip comfortable and enjoyable. We look forward to helping you with your Christmas getaway!
Kind Regards
Michelle
Hays Travel
Holiday
David at crystal peaks was so knowledgeable,sociable and understanding with our needs. We would recommend Hays travel to anyone
June 17, 2026
Reply from Hays Travel - Crystal Peaks
Patricia Cooke ,
We are so pleased to hear you had such a positive experience with us. Thank you for your kind words!
Kind Regards
David
Hays Travel
The assistant was very professional and…
The assistant was very professional and quick to find a holiday that suited our needs but also checked any possible alternatives to make doubly sure.
June 9, 2026
Reply from Hays Travel - Crystal Peaks
Sylvia Louise,
We're so glad we could quickly find a holiday that suited your needs and explore all options for you. Thank you!
Kind Regards
Abi
Hays Travel
We when in with a set budget set days…
We when in with a set budget set days place ect and that's what we got we got all inclusive family holiday for 11 nights to Greece for a price we asked for, staff were friendly and helpful made the whole process fuss free and easy, store was lovely and clean and full which is always a good sign didn't have to wait very long to be seen but very happy with the service received, let's hope the holiday is everything we hope for
June 14, 2026
Reply from Hays Travel - Crystal Peaks
Hayley Gibson,
We're so pleased we could help you find the perfect family holiday within your budget. We appreciate your kind words about our friendly and helpful team, and we hope you have a wonderful trip to Greece!
Kind Regards
Millie
Hays Travel
We popped in to enquire and ask some…
We popped in to enquire and ask some questions before booking and the assistant was very knowledgeable and gave us lots of information. We decided to go ahead and book with confidence.
June 14, 2026
Reply from Hays Travel - Crystal Peaks
Mrs Fisher,
We're so glad our team could provide all the information you needed to book with confidence. We appreciate your kind words!
Kind Regards
David
Hays Travel
Reply from Hays Travel - Crystal Peaks
Thank you for your kind words, it means a lot!
A very good experience due to the…
A very good experience due to the travel agent lady . Louise was very pleasant and friendly and extremely helpful. She was able to find a holiday meeting all our criteria wishes . She listen to our requests and acted well finding us a lovely holiday . As the holiday we booked was less than 4 weeks away she kindly offered to sort out boarding passes out to save us a job . Would definitely go back to louise to book our holidays in the future .
June 13, 2026
Reply from Hays Travel - Crystal Peaks
Lynne Lapins,
Thank you for sharing such wonderful feedback! We are so pleased to hear that we were able to find you a lovely holiday and provide such excellent service. We look forward to assisting you again.
Kind Regards
Louise
Hays Travel
Helpful and informative and also very…
Helpful and informative and also very polite she gave us some good information about the ship and where our cabin was and couldn’t have been more helpful.
June 13, 2026
Reply from Hays Travel - Crystal Peaks
Good afternoon
Thank you so much for this lovely review. It was my absolute pleasure. Jessie.
Thank you Rhiann!
I came to Rhiann, once again, to build our perfect holiday. She spent hours tailoring everything so that would have another dream vacation. Friendly, attentive and professional I highly recommend booking with her.
June 13, 2026
Reply from Hays Travel - Crystal Peaks
Thank you for your wonderful review! We appreciate your kind words.
Kind Regards
Hays Travel
Reply from Hays Travel - Crystal Peaks
Mr paul marsh,
We appreciate your kind words.
Kind Regards
David
Hays Travel
Always prefer to use the travel shop…
Always prefer to use the travel shop than on line booking...we knew what we wanted and Cathy was very helpful booking what we wanted..
Thank you
June 11, 2026
Reply from Hays Travel - Crystal Peaks
Mrs susan shaw,
We appreciate your kind words! We are delighted we could assist with your booking. Thank you for choosing us.
Kind Regards
Cathy
Hays Travel
Looked after
Well Jessie was very friendly and helpful and we found a Holliday that hopefully suits us we have booked a few Holliday with hays travel and had no problems
June 11, 2026
Reply from Hays Travel - Crystal Peaks
Hi David,
I'm so glad I could help you find the perfect holiday! I appreciate your continued loyalty and kind words.
Jessie
Kind Regards
Hays Travel
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