I rarely use a travel agent but after my experience with Hays Travel, l will definitely do it again! Evelyn, from Cumbernauld branch was excellent from start to finish; so helpful, informative and m... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We booked our first cruise through Hays and Sandra, their cruise expert was brilliant. I had so many questions and she was very patient as I’m sure she must’ve been fed up with all the emails! We enjo... See more
Company replied
The staff member (can't remember her name, sorry)who helped us decide on our holiday was extremely helpful and knowledgeable. She took great care to ensure we got the best deal for our budget in the... See more
First time have booked with Hays Travel, really good experience Evelyn our agent took her time and gave us very good advice as it was a cruise holiday she was excellent at helping us choose our cabin... See more
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 29 Teviot Walk, G67 1NG, Cumbernauld, United Kingdom
- 01236885444
5.0
Excellent
732 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Staff always welcoming and friendly
Staff always welcoming and friendly. Sandra was helpful and knowledgeable about the destination I was booking.
July 1, 2026
Reply from Hays Travel - Cumbernauld
Thanks so much for your lovely review Stewart it is always a pleasure to get you all booked up and we appreciate all your support. Sandra
Excellent service from Hays Travel
I rarely use a travel agent but after my experience with Hays Travel, l will definitely do it again!
Evelyn, from Cumbernauld branch was excellent from start to finish; so helpful, informative and made my cruise booking so much easier
June 30, 2026
Reply from Hays Travel - Cumbernauld
Thank you for your kind feedback :) I hope you have a lovely holiday.
Very easy and stress free booking
Very easy and stress free booking, staff were very knowledgeable. Highly recommend.
June 27, 2026
Reply from Hays Travel - Cumbernauld
Thank you for your kind feedback :)
Very helpful and pleasant assistant…
Very helpful and pleasant assistant sorted everything out very quickly and efficiently but I use the shop in Cumbernauld at least three times a year .
June 23, 2026
Reply from Hays Travel - Cumbernauld
Thank you for such positive feedback. It's always a pleasure to see you in store.
Deborah
Excellent customer service
We booked our first cruise through Hays and Sandra, their cruise expert was brilliant. I had so many questions and she was very patient as I’m sure she must’ve been fed up with all the emails! We enjoyed the cruise that much that we booked another one with Sandra yesterday. All the staff in the Cumbernauld branch are lovely and so helpful. Would definitely recommend them.
June 23, 2026
Reply from Hays Travel - Cumbernauld
Thank you for such positive feedback Alison.
It was a pleasure to help and get your booking confirmed.
Sandra
Very helpful and knowledgeable staff
June 19, 2026
Reply from Hays Travel - Cumbernauld
Thank you for such positive feedback. It was a pleasure to help you with your booking.
Evelyn
Friendly service and helpful staff
Friendly service and helpful staff. We've booked a few holidays and they remember us. We get good advice re currency etc
June 1, 2026
Great service from girls in the shop
June 18, 2026
Reply from Hays Travel - Cumbernauld
Thank you for your kind feedback :)
Reply from Hays Travel - Cumbernauld
Thank you for the lovely review Catherine. It was a pleasure to get you booked up and we look forward to seeing you again. Have a lovely holiday!
Hi I found dealing with the staff at…
Hi I found dealing with the staff at the cumbernauld office (Deborah)very helpful with explaining my forthcoming holiday putting my mind at rest,holiday is going well so far thanks thank you hays travel
June 6, 2026
Reply from Hays Travel - Cumbernauld
Thanks so much for your kind feedback.It was a pleasure to get you booked
Number 1 travel agent
From when you walk in the door the staff are very friendly and very helpful ,they spend plenty of time to find your perfect holiday 😁❤️
June 12, 2026
Reply from Hays Travel - Cumbernauld
Thanks so much for your kind feedback .It was a pleasure to get you booked.
Ease of booking staff member…
Ease of booking staff member knowledgeable. Good customer service
June 3, 2026
Reply from Hays Travel - Cumbernauld
Thanks so much for your kind feedback . it was a pleasure to get you booked.
Evelyn
Evelyn, the travel consultant was most helpful and booked my flights to Malaga.
I also enquired about what was the situation travelling to Australia.
June 10, 2026
Reply from Hays Travel - Cumbernauld
Thank you for such positive feedback. It was a pleasure to help.
Evelyn
Friendly and helpful staff booked…
Friendly and helpful staff booked holiday quickly and efficiently
June 8, 2026
Reply from Hays Travel - Cumbernauld
Thank you for such positive feedback. It was a pleasure to help.
Evelyn
Relaxed & Straightforward process from start to finish
Kimberly and Lauren were very helpful, relaxed environment, straightforward process and holiday was booked with ease
June 7, 2026
Reply from Hays Travel - Cumbernauld
Thank you for such positive feedback. It was a pleasure to help.
Went in looking for a holiday to turkey…
Went in looking for a holiday to turkey and got what a was looking for Lauren was brilliant easy to get on with and made everything so smooth
May 30, 2026
Unprompted review
I just walked in off the street as I…
I just walked in off the street as I saw a deal in the window and I was taken straight away. The staff were very helpful and nice. It was all booked within 15 minutes. Fantastic service.
June 5, 2026
Reply from Hays Travel - Cumbernauld
Thank you for your kind feedback :) I hope you have a lovely holiday!
Reply from Hays Travel - Cumbernauld
Thank you for such positive feedback. It was a pleasure to help.
Lauren
Lauren provided a great service
Lauren provided a great service and made things very easy.
May 31, 2026
Reply from Hays Travel - Cumbernauld
Thank you for your kind feedback :)
Turkey family of 4
Walked in knowing we wanted to go to Turkey but no idea where, Evelyn found a fantastic deal with everything we wanted. Everything taken care of, straight forward and hassle free. Exactly why you want when booking a holiday.
May 30, 2026
Reply from Hays Travel - Cumbernauld
Thank you so much for your kind feedback :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.