Hays Travel - Cumbernauld Reviews 

761
TrustScore 5 out of 5

5.0

Unit 29 Teviot Walk, G67 1NG Cumbernauld, GB


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Rated 5 out of 5 stars

Sandra from Hays Travel Cumbernauld has booked many cruises for us, many of which have certainly not been straight forward. The cruise booked yesterday was complex as it included multiple reservation... See more

Company replied

Rated 5 out of 5 stars

This is the second cruise holiday we have booked this week with Hays Cumbernauld, One by phone on Wednesday with Evelyn and Lauren and the latter one on Saturday in store with Sandra. As always the... See more

Company replied

Rated 5 out of 5 stars

Evelyn helped me today to book holiday. She was good at explaining costs, schedule & she arranged for holiday to be paid in monthly instalments which spread cost. Told me about insurance, car park... See more

Company replied

Rated 5 out of 5 stars

Sandra from Hays travel Cumbernauld took time and effort to get us the holiday we were looking for. Friendly and professional throughout she was effective and efficient and I am delighted with the hol... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Unit 29 Teviot Walk, G67 1NG, Cumbernauld, United Kingdom

  • 01236885444

5.0

Excellent

TrustScore 5 out of 5

761 reviews

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5.0

All reviews

(761)

121,341 reviews in the last 12 months

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Rated 5 out of 5 stars

Sandra is a great travel Agent totally…

Sandra is a great travel Agent totally on the ball will be definitely booking with hays travel again

August 11, 2026
Hays Travel - Cumbernauld logo

Reply from Hays Travel - Cumbernauld

thanks so much for your kind feed back .It was a pleasure to get you booked

Rated 5 out of 5 stars

Could not be any better with the…

Could not be any better with the booking exceptional service staff amazing brilliant amazing sincere team

August 11, 2026
Hays Travel - Cumbernauld logo

Reply from Hays Travel - Cumbernauld

Thanks so much for your kind feedback . It was a pleasure to get you booked.

Rated 5 out of 5 stars

Helpful happy staff efficiently delt…

Helpful happy staff efficiently delt with my booking happy and curtius

August 10, 2026
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Reply from Hays Travel - Cumbernauld

Thanks so much for the lovely review Kenneth it was a pleasure getting you all booked up and I am sure you will have fantastic anniversary celebrations onboard. Deborah :)

Rated 5 out of 5 stars

Sandra from Hays travel Cumbernauld…

Sandra from Hays travel Cumbernauld took time and effort to get us the holiday we were looking for. Friendly and professional throughout she was effective and efficient and I am delighted with the holiday she has booked us.

August 10, 2026
Hays Travel - Cumbernauld logo

Reply from Hays Travel - Cumbernauld

Thanks very much for your lovely feedback Charlie, always a pleasure to book your trips away

Rated 5 out of 5 stars

Excellent service from start to finish…

Excellent service from start to finish booking . Lauren was very professional and informative and the other staff made us very welcome .

August 8, 2026
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Reply from Hays Travel - Cumbernauld

Thanks so much for your kind feedback . It was a pleasure to get you and your family booked

Rated 5 out of 5 stars

Lisbon City Break

Booked a Lisbon city break for a birthday celebration.
The staff were very friendly ,knowledgeable and professional and made the whole experience relaxing and enjoyable.
Would recommend and will definitely use this branch again .

August 4, 2026
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Reply from Hays Travel - Cumbernauld

Thank you for your kind feedback :) Hope to see you in branch again soon

Rated 5 out of 5 stars

Kimberley and Sarah were excellent…

Kimberley and Sarah were excellent booking a cruise for us and our son and his family. They were friendly and efficient and super helpful. Thanks girls.

August 3, 2026
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Reply from Hays Travel - Cumbernauld

Thanks so much for the lovely review it was a pleasure to get everyone booked up. Happy cruising.

Rated 5 out of 5 stars

1st class service

1st class service, Evelyn couldn't do enough for us

July 29, 2026
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Reply from Hays Travel - Cumbernauld

It's always pleasure to see you in store.
Thank you for trusting us with your bookings.

Evelyn

Rated 5 out of 5 stars

What a Team.

This is the second cruise holiday we have booked this week with Hays Cumbernauld, One by phone on Wednesday with Evelyn and Lauren and the latter one on Saturday in store with Sandra.
As always the process, attention to detail and personal service received was second to none.
Saturday saw the shop with system and telephone issues causing longer than normal responses from booking /telephone contacts...this didn't phase Sandra who along with help from Kimberley and Evelyn stayed past closing time to get us the best price and conclude our booking. Fantastic Team - wouldn't book anywhere else.

July 25, 2026
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Reply from Hays Travel - Cumbernauld

Thank you so much for your kind feedback and your patience. So happy to get you booked .

Rated 5 out of 5 stars

Thanks Sandra

Thanks Sandra, for taking my vague idea and making it all possible.
Good listening, quick response, helpful suggestions.
I’m sure this trip will be as good as last time.

July 22, 2026
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Reply from Hays Travel - Cumbernauld

Thank younfor your kind feedback. I t was a pleasure to get you and your friends booked

Rated 5 out of 5 stars

Sandra from Hays Travel Cumbernauld

Sandra from Hays Travel Cumbernauld has booked many cruises for us, many of which have certainly not been straight forward. The cruise booked yesterday was complex as it included multiple reservations, all of which were dependant on one another. Nothing phases Sandra. She works until she exhausts all avenues and doesn’t admit defeat. Well done once again for achieving what we thought might be impossible.

July 25, 2026
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Reply from Hays Travel - Cumbernauld

What a pleasure to hear such glowing feedback for Sandra, one of our most valued members of staff.
Her service and knowledge always ensure our customers get the best booking experience.

It was a pleasure to make your booking. Look forward to seeing you in store again soon.

Evelyn
Assistant Manager

Rated 5 out of 5 stars

Thanks Evelyn

Evelyn helped me today to book holiday.
She was good at explaining costs, schedule & she arranged for holiday to be paid in monthly instalments which spread cost.
Told me about insurance, car parking & informed I would be contacted nearer to date regarding euros.

July 25, 2026
Hays Travel - Cumbernauld logo

Reply from Hays Travel - Cumbernauld

Thanks for your kind feedback. It was a pleasure to get you booked.

Rated 5 out of 5 stars

Once again we have received the…

Once again we have received the brilliant personal service fom Evelyn at the Cumbernauld branch. She goes out of her way to get us accommodated with our holidays. All the other staff in the branch are equally as efficient and helpful and with a pleasant manner. The atmosphere in the branch is always upbeat and helpful and with smile

July 22, 2026
Hays Travel - Cumbernauld logo

Reply from Hays Travel - Cumbernauld

Thank you so much such positive feedback. It is always a pleasure to see you in store.
Thank you for trusting us with your bookings.

Evelyn

Rated 5 out of 5 stars

Great customer service from Evelyn in…

Great customer service from Evelyn in Hays travel store in Cumbernauld
Promptly updated me on options and availability
Holiday all booked again with Hays Travel 👍

July 23, 2026
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Reply from Hays Travel - Cumbernauld

Thank you for such positive feedback Sandra. It was a pleasure to help.

Evelyn

Rated 5 out of 5 stars

I have never been on a cruise before so…

I have never been on a cruise before so was delighted with all the information I received and and now look forward to enjoying the experience and I know I can pop in and see the girls at Hays with any questions I still need to ask as they are a very friendly team.

July 22, 2026
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Reply from Hays Travel - Cumbernauld

Thank you for your kind feedback Margaret :) We hope you enjoy your first cruise

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