Sandra from Hays Travel Cumbernauld has booked many cruises for us, many of which have certainly not been straight forward. The cruise booked yesterday was complex as it included multiple reservation... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Sandra from Hays Travel Cumbernauld has booked many cruises for us, many of which have certainly not been straight forward. The cruise booked yesterday was complex as it included multiple reservation... See more
Company replied
This is the second cruise holiday we have booked this week with Hays Cumbernauld, One by phone on Wednesday with Evelyn and Lauren and the latter one on Saturday in store with Sandra. As always the... See more
Company replied
Evelyn helped me today to book holiday. She was good at explaining costs, schedule & she arranged for holiday to be paid in monthly instalments which spread cost. Told me about insurance, car park... See more
Company replied
Sandra from Hays travel Cumbernauld took time and effort to get us the holiday we were looking for. Friendly and professional throughout she was effective and efficient and I am delighted with the hol... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Unit 29 Teviot Walk, G67 1NG, Cumbernauld, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sandra is a great travel Agent totally on the ball will be definitely booking with hays travel again

Reply from Hays Travel - Cumbernauld
Could not be any better with the booking exceptional service staff amazing brilliant amazing sincere team

Reply from Hays Travel - Cumbernauld
Helpful happy staff efficiently delt with my booking happy and curtius

Reply from Hays Travel - Cumbernauld
Sandra from Hays travel Cumbernauld took time and effort to get us the holiday we were looking for. Friendly and professional throughout she was effective and efficient and I am delighted with the holiday she has booked us.

Reply from Hays Travel - Cumbernauld

Reply from Hays Travel - Cumbernauld
Excellent service from start to finish booking . Lauren was very professional and informative and the other staff made us very welcome .

Reply from Hays Travel - Cumbernauld
Book at hays cumbernauld all the time staff are great and friendly

Reply from Hays Travel - Cumbernauld
Booked a Lisbon city break for a birthday celebration.
The staff were very friendly ,knowledgeable and professional and made the whole experience relaxing and enjoyable.
Would recommend and will definitely use this branch again .

Reply from Hays Travel - Cumbernauld
As usual it was no problem for the ladies in cumbernauld to book our perfect holiday we just wouldn't go anywhere else 😎

Reply from Hays Travel - Cumbernauld
Kimberley and Sarah were excellent booking a cruise for us and our son and his family. They were friendly and efficient and super helpful. Thanks girls.

Reply from Hays Travel - Cumbernauld

Reply from Hays Travel - Cumbernauld

Reply from Hays Travel - Cumbernauld
This is the second cruise holiday we have booked this week with Hays Cumbernauld, One by phone on Wednesday with Evelyn and Lauren and the latter one on Saturday in store with Sandra.
As always the process, attention to detail and personal service received was second to none.
Saturday saw the shop with system and telephone issues causing longer than normal responses from booking /telephone contacts...this didn't phase Sandra who along with help from Kimberley and Evelyn stayed past closing time to get us the best price and conclude our booking. Fantastic Team - wouldn't book anywhere else.

Reply from Hays Travel - Cumbernauld
Thanks Sandra, for taking my vague idea and making it all possible.
Good listening, quick response, helpful suggestions.
I’m sure this trip will be as good as last time.

Reply from Hays Travel - Cumbernauld
Sandra from Hays Travel Cumbernauld has booked many cruises for us, many of which have certainly not been straight forward. The cruise booked yesterday was complex as it included multiple reservations, all of which were dependant on one another. Nothing phases Sandra. She works until she exhausts all avenues and doesn’t admit defeat. Well done once again for achieving what we thought might be impossible.

Reply from Hays Travel - Cumbernauld
Evelyn helped me today to book holiday.
She was good at explaining costs, schedule & she arranged for holiday to be paid in monthly instalments which spread cost.
Told me about insurance, car parking & informed I would be contacted nearer to date regarding euros.

Reply from Hays Travel - Cumbernauld
Once again we have received the brilliant personal service fom Evelyn at the Cumbernauld branch. She goes out of her way to get us accommodated with our holidays. All the other staff in the branch are equally as efficient and helpful and with a pleasant manner. The atmosphere in the branch is always upbeat and helpful and with smile

Reply from Hays Travel - Cumbernauld

Reply from Hays Travel - Cumbernauld
Great customer service from Evelyn in Hays travel store in Cumbernauld
Promptly updated me on options and availability
Holiday all booked again with Hays Travel 👍

Reply from Hays Travel - Cumbernauld
I have never been on a cruise before so was delighted with all the information I received and and now look forward to enjoying the experience and I know I can pop in and see the girls at Hays with any questions I still need to ask as they are a very friendly team.

Reply from Hays Travel - Cumbernauld
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.