Sandra from Hays Travel Cumbernauld has booked many cruises for us, many of which have certainly not been straight forward. The cruise booked yesterday was complex as it included multiple reservation... See more
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This is the second cruise holiday we have booked this week with Hays Cumbernauld, One by phone on Wednesday with Evelyn and Lauren and the latter one on Saturday in store with Sandra. As always the... See more
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Evelyn helped me today to book holiday. She was good at explaining costs, schedule & she arranged for holiday to be paid in monthly instalments which spread cost. Told me about insurance, car park... See more
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Once again we have received the brilliant personal service fom Evelyn at the Cumbernauld branch. She goes out of her way to get us accommodated with our holidays. All the other staff in the branch are... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 29 Teviot Walk, G67 1NG, Cumbernauld, United Kingdom
- 01236885444
5.0
Excellent
761 reviews
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Evelyn book my holiday
Evelyn book my holiday, was great from start to finish found exactly what I wanted and more great experience booking.
May 3, 2026
We seen a fantastic offer on Facebook…
We seen a fantastic offer on Facebook for a holiday to Benidorm, I thought it would be sold out but I called the Cumbernauld shop and spoke to Sandra. She was very helpful and polite and got us booked in no problem. When I discovered the next day I’d gave some incorrect information I called back and spoke to Sandra again who sorted everything out without any issues. We are very grateful to Sandra for all her help. I’ve now downloaded the Hays app which is good and helpful as all our holiday information is on one easy to find place. We’d definitely book with Hays travel again.
May 3, 2026
Evelyn in the Cumbernauld branch was…
Evelyn in the Cumbernauld branch was really accommodating. She had great customer service and I will be booking in the future
Tina
May 9, 2026
Deborah was great friendly helpful…
Deborah was great friendly helpful getting us a good deal on our holiday
All the staff at hayes travel Cumbernauld store are friendly and helpful wouldn’t book with any other company I’m a very satisfied customer
May 7, 2026
Lauren was fabulous
Lauren was fabulous, so patient and understanding, such a lovely young girl, beautiful inside and out.
I unfortunately have restricted mobility and special dietary requirements so she spent such a long time researching each resort for us. We are now heading to Domes Aulus in Zante on Sunday for our honeymoon 😊 Honestly we cannot thank her enough. ❤️
May 6, 2026
Very helpful staff
Very helpful staff, knowledge and pleasant
Helped me find what I was looking for
Lauren at the Cumbernauld branch was very helpful
May 5, 2026
Top class
I don't go anywhere else to book my holidays, I have always had top class service from all the staff in the Cumbernauld branch and yesterday was no exception. The staff are not only very professional but are friendly and always go the extra mile to put you at ease.
May 4, 2026
Booking the holiday was made really…
Booking the holiday was made really easy and the staff went out of their way to make it as easy as possible giving us the best deal. The booking process was easy and without stress. The service as always was great.
May 2, 2026
Always found Hays staff very helpful
Always found Hays staff very helpful, pleasant and very knowledgeable regarding our holiday requirements.
April 30, 2026
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Excellent service
Excellent service from Evelyn from start to finish! Thank you for all your help.
May 1, 2026
Reply from Hays Travel - Cumbernauld
Thank you for such positive feedback Claire. It was a pleasure to help.
Evelyn
Always book with hays
Always book with hays. Friendly experienced always go out there way to be helpful
April 30, 2026
Reply from Hays Travel - Cumbernauld
Thanks for the lovely review Ian always a pleasure to get you guys all booked up. Deborah :)
Great Experience
Excellent, knowledgeable and extremely helpful staff with booking. First class service.
April 20, 2026
Reply from Hays Travel - Cumbernauld
Thank you so much for your kind feedback . It was a pleasure to get you booked
Cumbernauld branch - amazing staff
Cumbernauld branch
The staff are so helpful and professional. The communication is fantastic. Price match and the different payment options suit us down to the ground.
The staff make you feel like you did back in the day before the web, very customer focused.
Would definitely recommend the team in Cumbernauld.
April 16, 2026
Unprompted review
Seen a deal in the window
Seen a deal in the window, went in, staff (Sandra couldn't be more helpful) especially with the system playing up
April 13, 2026
Reply from Hays Travel - Cumbernauld
Thank you so much for your kind feedback . It was a pleasure to get you booked and thanks for your patience with the systems.
Reply from Hays Travel - Cumbernauld
Thank you for such positive feedback. It was a pleasure to help.
Evelyn
Great help and advise
Great help and advise. All arranged for me with no worries or concerns. Lovely wee lassie.
March 5, 2026
Reply from Hays Travel - Cumbernauld
Thank you for your kind feedback :)
It’s always easy booking with hays…
It’s always easy booking with hays travel, I was speaking with Deborah from the Cumbernauld store through Facebook messenger. Deborah was amazing with getting us exactly what we wanted and took her time to get us the best deals. This is my second time booking with hays travel, only place I will book my holidays going forward. Such great customer service & always extremely happy to help
April 7, 2026
Reply from Hays Travel - Cumbernauld
We appreciate you taking the time to share your booking experience. Thank you for continuing to trust us with your bookings.
Deborah
Reply from Hays Travel - Cumbernauld
Thanks so much for your kind feedback . Glad we got it sorted.
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