Sandra from Hays Travel Cumbernauld has booked many cruises for us, many of which have certainly not been straight forward. The cruise booked yesterday was complex as it included multiple reservation... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
This is the second cruise holiday we have booked this week with Hays Cumbernauld, One by phone on Wednesday with Evelyn and Lauren and the latter one on Saturday in store with Sandra. As always the... See more
Company replied
Evelyn helped me today to book holiday. She was good at explaining costs, schedule & she arranged for holiday to be paid in monthly instalments which spread cost. Told me about insurance, car park... See more
Company replied
Once again we have received the brilliant personal service fom Evelyn at the Cumbernauld branch. She goes out of her way to get us accommodated with our holidays. All the other staff in the branch are... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 29 Teviot Walk, G67 1NG, Cumbernauld, United Kingdom
- 01236885444
5.0
Excellent
762 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent staff service
Excellent staff service, advice and professionalism
Kim was extremely helpful and her knowledge was a benefit helping us book what we were looking for
February 15, 2026
Reply from Hays Travel - Cumbernauld
Thank you for such positive feedback.
It was a pleasure to help.
Kimberly
Great service
February 15, 2026
Reply from Hays Travel - Cumbernauld
Thank you for your kind feedback :)
Excellent
Great value done quickly and easily, with helpful and knowledgeable staff 😄
February 21, 2026
Reply from Hays Travel - Cumbernauld
Thanks so much for your lovely review martin it was a pleasure getting you all booked up. Evelyn :)
Went in for a look
Went in for a look. Came out with a holiday. Was asked what we were looking for etc. Was shown few hotels one of which we book. Exactly what we were looking for. Evelyn in Cumbernauld was excellent no hard sell. Would definitely book again. We liked how you get paper documents snd also on phone.
February 20, 2026
Reply from Hays Travel - Cumbernauld
It was a pleasure to help.
Looking forward to seeing you in store again soon.
Evelyn
Thank you to staff member Sandra . who…
Thank you to staff member Sandra who persevered in getting my flights sorted, dedication in delivering a good service which I was very thankful for.
February 21, 2026
Reply from Hays Travel - Cumbernauld
Thank you so much for your kind feedback . It was a pleasure to get you booked
Lauren was so patient and helpfull all…
Lauren was so patient and helpfull all the way through my inquiries and managed to get the booking I was looking for, she was also keeping in touch all the way through my booking.
Highly recommend Hay's Travel Cumbernauld to get your holiday at a price your looking for 5 star service.
Thank you.
Lauren
February 20, 2026
Reply from Hays Travel - Cumbernauld
Thank you for such positive feedback. It waas a pleasure to help with your booking.
Lauren.
The customer service was fantastic
The customer service was fantastic. We were nervous about booking a holiday with your son being autistic but the lovely lady who's name I cannot remember sadly arranged for us to pick up a lanyard and have seats together on the plane as well as making sure everything was suitable for our sons needs and for us as a family.
February 12, 2026
Reply from Hays Travel - Cumbernauld
Thanks for your kind feedback . It was a pleasure to get you booked.
Happy chappy
I was absolutely delighted with the dealings with hays travel couldnt have been more helpful
February 19, 2026
Reply from Hays Travel - Cumbernauld
Thank you for your kind feedback :)
Great Staff 10/10
Great Staff 10/10 , very helpful to help you find holidays that suit your needs and budget 😊 never walk out Hays travel in Cumbernauld without getting a holiday booked . Happy Customer and be back 100% 👍
February 11, 2026
Reply from Hays Travel - Cumbernauld
Thank you for your kind feedback :)
the girl who helped me was amazing and…
the girl who helped me was amazing and helped me pick especially as i have a son with autism he’s so excited now for his holiday and perfect for him
February 7, 2026
Reply from Hays Travel - Cumbernauld
Thank you for your kind feedback . It was a pleasure to get you booked.
The staff at the Cumbernauld branch are…
The staff at the Cumbernauld branch are so helpful & friendly. They make booking a holiday so easy
February 12, 2026
Reply from Hays Travel - Cumbernauld
Agnes,
We are so happy to hear that our Cumbernauld branch staff were helpful and friendly, making your holiday booking easy. Thank you!
Hays Travel Thanks for your kind feedback . It was a pleasure to get you booked,
Great service
We have booked a few holidays through Hays and it is never a trouble, the deals are also great aswell as the holiday quality. Our latest booking was done by Deborah in Cumbernauld. She is an absolute delight to deal with, so positive and friendly. Nothing is too much for her. We will absolutely be booking again.
February 13, 2026
Reply from Hays Travel - Cumbernauld
Thank you for your kind feedback :) It was a pleasure
The staff are so friendly and helpful
February 5, 2026
Reply from Hays Travel - Cumbernauld
Thank you for your kind feedback :)
Reply from Hays Travel - Cumbernauld
Thank you for your kind feedback :)
1st Solo travel
I booked my 1st solo holiday I got great advice and an amazing hotel so Thank you…x
January 31, 2026
Reply from Hays Travel - Cumbernauld
Thank you for trusting us with your booking, and for such positive feedback. We look forward to seeing you in store again soon.
Evelyn
Staff member extremely knowledgeable…
Staff member extremely knowledgeable and patient give we arrived not knowing how many people would be travelling with us.
Thank for your assistance in also allowing us to get value for our money
February 8, 2026
Reply from Hays Travel - Cumbernauld
Thank you for your kind feedback :) I hope you have a lovely holiday
Lauren in the Cumbernald branch was…
Lauren in the Cumbernald branch was amazing took her time to make sure me and my daughter got wot we were looking for
February 8, 2026
Reply from Hays Travel - Cumbernauld
Thank you for your kind feedback! It was a pleasure booking your special trip :)
TOP NOTCH
Have been going to Hays Cumbernauld for years and have always found the staff top notch.They make you feel at ease and do their utmost to find you a vacation that really suits you.I never go anywhere else.
January 30, 2026
Reply from Hays Travel - Cumbernauld
Always a pleasure! Thank you for your kind feedback :)
Mexico All Inclusive
From the moment we discussed our requirements with Deborah to the proposed change of hotel. Deborah demonstrated integrity in terms of overall costs and any qualified discounts that could be applied, there was no bargaining… make it simple for our decision making to progress with the holiday. Thank you.
January 28, 2026
Reply from Hays Travel - Cumbernauld
Thanks so much for your lovely review jack and I'm glad we managed to get you all booked for your special birthday. I really appreciate the lovely feedback. Happy holidays :)
Excellent Service
Recommended by friends who had booked a cruise to go to Hays Travel. Was met by Evelyn who was very helpful and friendly.
February 4, 2026
Reply from Hays Travel - Cumbernauld
It was a pleasure to help.
Thank you for such positive feedback. Look forward to seeing you in store again soon.
Evelyn
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.