Seen that Princess Cruises are doing a low deposit so called into our local Hays Travel Agency and booked a cruise for 2028. Our local store is Cwmbran and Alixandra who booked it for us was very frie... See more
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Sarah at Hays Travel Cwmbran was super efficient. She made everything easy for us and nothing was too much trouble. It's always a pleasure booking with Hays Travel.
Company replied
We were attended to straight away . We went in to Cwmbran shop . Katie looked after us . We told her what we were looking for and that my friend needed a room suitable for disabilities. Some of the in... See more
Company replied
Ceri-Ann at Hays Travel in Cwmbran was excellent. She spent a considerable amount of time exploring options and trying to get the best deal for me. She is friendly, helpful & knowledgeable. I can’t re... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
18 South Walk, NP44 1PU, Cwmbran, United Kingdom
- 01633504824
4.9
Excellent
965 reviews
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Very Professional
Great experience at Hays travel Cwmbran very professional and knowledgeable.
October 25, 2025
Reply from Hays Travel - Cwmbran
Thank you so much for your lovely feedback! We're delighted to hear you had a great experience with our Cwmbran team. Providing professional and knowledgeable service is what we aim for, and it’s wonderful to know we met your expectations. We hope to welcome you back again soon! ✈️😊
Reply from Hays Travel - Cwmbran
Thank you so much for your wonderful review! We’re delighted to hear that Alix provided first-class service and made everything easy for you. Your kind words mean a lot to the team, and we’re thrilled to know you’ll be booking with Hays again in the future. We really appreciate your loyalty and look forward to helping with your next holiday! ✈️😊
Excellent service go there for all your travel needs
It was made so easy to book and we didn't go with our original holiday choice we found a better deal for longer thanks to the travel agent and nothing was too much trouble for her and it was her birthday too. She made booking effortless and even wished me happy birthday. Such a lovely atmosphere in this branch and all the girls were so happy and it was faultless. Will definitely be using them next time
October 25, 2025
Reply from Hays Travel - Cwmbran
Thank you so much for your wonderful review about Ceri-Ann! We’re delighted to hear that our team made your booking experience so easy and enjoyable, and that you found an even better holiday deal. It’s lovely to know our travel agent went above and beyond — even on her birthday! We’ll be sure to share your kind words with the team. We look forward to helping you plan your next getaway!
Ceri-Ann helped to book our first…
Ceri-Ann helped to book our first family holiday, being honest and incredibly helpful of thinking of places that would be appropriate but also warm for the time of year we wanted to go
October 25, 2025
Reply from Hays Travel - Cwmbran
Hi Beth,
Thank you so much for your kind words! We’re thrilled to hear that Ceri-Ann could help make your first family holiday a smooth and enjoyable experience. It’s wonderful that her suggestions suited both your needs and the season perfectly. We hope your family has a fantastic trip and makes lots of happy memories!
Emily
I messaged the Facebook page and Gemma…
I messaged the Facebook page and Gemma got back to me the next day ( I messaged at night) brilliant customer service on message and on the phone. Gemma was so helpful and went through everything with me to make sure I understand, then emailed it all over to me straight away. Was amazing service and I will definitely be booking a holiday through Hays again.
October 31, 2025
Reply from Hays Travel - Cwmbran
Hi Steph,
Thank you so much for your lovely review! We’re so pleased to hear that Gemma was able to help you and provide such great service — we’ll be sure to pass along your kind words to her. It’s fantastic to know you felt fully supported and informed throughout the process.
We really appreciate you taking the time to share your experience and can’t wait to help you book your next holiday!
Warm regards,
Emily
Great customer service
Great customer service. Very helpful and informative. Would definitely recommend.
October 31, 2025
Reply from Hays Travel - Cwmbran
Thank you for taking the time to write a lovely review about Ceri-Ann.
If you need any please let us know we are always here. Joanne
Very welcoming
Very welcoming, looked for the best deal.. took there time with us.. overall a good experience.
October 26, 2025
Reply from Hays Travel - Cwmbran
Thank you for your lovely review. We are happy that we find the holiday you was looking for and received good service. If you need anything you know where we are. Thank you Joanne
We always book our holiday with Hays
We always book our holiday with Hays, very happy with the service of your Cwmbran store, Always listen to the holiday we are looking for and very helpful in assisting getting the best holiday to suit.
October 17, 2025
Reply from Hays Travel - Cwmbran
Thank you so much for your continued loyalty and wonderful feedback! We’re thrilled to hear that our Cwmbran team always delivers the level of service you deserve. We truly appreciate your support and look forward to helping you plan your next adventure!
Hays Cwmbran
very helpful
Ceri Ann was very helpful and looked after us very well ensuring I had all the details I needed. Will definitely be booking my next holiday with the team in Cwmbran
October 26, 2025
Reply from Hays Travel - Cwmbran
Thank you so much for your lovely feedback! We’re delighted to hear that Ceri Ann took such great care of you and made sure you had everything you needed. We’ll be sure to share your kind words with her. We really appreciate your support and can’t wait to help you plan your next holiday!
Hays Cwmbran
We are always pleased with the service…
We are always pleased with the service we get at the Cwmbran shop.
Grace is always the perfect agent.
October 26, 2025
Reply from Hays Travel - Cwmbran
Thank you for your lovely comment about Grace will make sure that she gets this comment. Thank you Joanne
Emily is always helpful and courteous…
Emily is always helpful and courteous and nothing is too much trouble for her.
October 21, 2025
Reply from Hays Travel - Cwmbran
Thank you so much for your kind words! We’re delighted to hear that Emily provided such helpful and courteous service. We’ll be sure to share your feedback with her — it will mean a lot.
Very good service
Very good service, kept asking questions, got back to me straight away, cant fault them
October 12, 2025
Reply from Hays Travel - Cwmbran
Thank you for taking the time to write this review and giving us 5*. It is always nice seeing retuning customer. If you need anything you know where we are. Thank you again for booking with Hays Travel Joanne
Holiday Booking
The advisor was so informative and very helpful, she was very polite and professional and couldn't do enough for us. Well done Belle!
October 18, 2025
Reply from Hays Travel - Cwmbran
Hi Rebecca,
Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience. Belle will be absolutely delighted to know her support made such a difference. We'll be sure to pass along your lovely feedback to her. If there's anything else we can help with, please don’t hesitate to reach out. Thanks again for taking the time to share your experience!
Emily
We called into the Cwmbran Branch and “wow”the review says it all.…
We called into the Cwmbran Branch looking to book a quick holiday as we both needed a break. We were immediately greeted with Gemma. My wife and I were impressed by her lovely smile and her enthusiasm in greeting us. We wanted to book two weeks in Lanzarote which is our favourite destination. Gemma searched for a holiday but unfortunately there was limited availability, but through Gemma’s persistent searching she came up with a great find so we booked it there and then and Gemma gave us a real good deal. Gemma was so good at her job, she even emailed directly to the hotel to put in a request for us. She even arranged a call back for us to come in and have our check in done. At that meeting I asked for advice about the hotel accommodation. She immediately emailed the hotel and will be letting me know the outcome as soon as it’s available. My Wife and I have had the most unbelievable experience from Gemma. It’s Jet2 for us again next year.
October 17, 2025
Reply from Hays Travel - Cwmbran
Hi Mike,
Thank you so much for taking the time to share your wonderful experience at our Cwmbran branch! We're absolutely delighted to hear how impressed you were with Gemma's service. Her warm welcome, determination to find you the perfect holiday, and her extra efforts to ensure every detail was taken care of truly reflect the level of care we strive to offer every customer.
We're so pleased she was able to help you secure a great deal to your favourite destination, Lanzarote, and that she went the extra mile to make sure your requests were handled personally. Gemma will be thrilled to read your kind words — we'll make sure she sees them!
We’re so glad to hear you'll be travelling with Jet2 again next year, and we look forward to helping you plan your next unforgettable getaway.
Warm regards,
Emily
Gemma was fantastic
Gemma was fantastic! very patient, never felt rushed. She got me a great deal for New York. She took care of everything for us. Amazing 🤩
October 18, 2025
Reply from Hays Travel - Cwmbran
Hi Laura,
Thank you so much for your lovely review!
We’re so pleased to hear that Gemma was able to help you find a great deal for New York and made the whole process smooth and stress-free. She really is fantastic, and we’ll be sure to pass on your kind words to her—it’ll mean a lot!
Wishing you an amazing time in New York, and we can’t wait to help you plan your next adventure!
Best wishes,
Emily
Fantastic
We have booked 2 holidays with Hays Cwmbran and will never look back. They take all the hassle out of it all. Do absolutely everything for you and are exceptionally competitively priced -as good as internet prices. So we will always choose you from now on and forget the stress of checking details etc online booking ourselves . All the staff are wonderful there from the lovely recently appointed manageress , to the lovely lady who sorts out the Hays travel card and so far the lovely Grace and lovely Belle with whom we have booked our 2 Malta trips. Belle booked our holiday on this occasion and she was excellent. Grace on the last and she was also excellent. Nothing too much trouble. So helpful. They just take the strain for you.
Hays has excellent communication and we are very pleased to keep booking holidays with you.
October 18, 2025
Reply from Hays Travel - Cwmbran
Thank you so much for your wonderful review! We’re absolutely delighted to hear that you’ve had such great experiences booking your holidays with our Cwmbran branch.
It means the world to us that you feel confident and relaxed leaving the details in our hands—we’re here to make holiday planning as stress-free and enjoyable as possible. Your kind words about Belle, Grace, our travel card team, and our newly appointed manageress truly made our day. We’ll be sure to pass on your lovely feedback to them all!
We're thrilled to be your go-to travel agency and look forward to helping you plan many more amazing getaways in the future.
Warmest regards,
Emily
Malta, here we come again
We came back from Malta on Monday 13th October and went 2 days later, to Hays Travel shop, to book 2 more holidays. One in May and another in August 2026. Excellent service by Kate, she was amazing helping us with the process easily. Malta and db Seabank Resort and Spa here we come, also with special assistance (our legs aren’t as good as they used to be)
October 15, 2025
Reply from Hays Travel - Cwmbran
Hi Pamela,
Thank you so much for your wonderful review! We're thrilled to hear that you had such a great time in Malta and that you came straight back to book not one, but two more holidays with us – that really means a lot.
Kate will be absolutely delighted to hear your kind words. She's passionate about making the booking process smooth and enjoyable, and it's great to know she helped you feel well looked after, especially with arranging special assistance.
We hope you have an amazing time at the db Seabank Resort & Spa – it’s a fantastic choice! Roll on May and August 2026 – we’ll be here every step of the way if you need us.
Warm regards,
Emily
Excellent highly recommended
The staff and welcome was excellent. They were so professional and sorted out all our booking for our holiday answered all our question excellent service highly recommend
October 10, 2025
Reply from Hays Travel - Cwmbran
Thank you so much for your kind words! We're delighted to hear that you had such a positive experience with our team. Providing excellent service and making sure all your questions are answered is exactly what we aim for. We're so glad we could help with your holiday booking and truly appreciate your recommendation. We look forward to welcoming you again in the future!
Warm regards,
Emily
How helpful Grace and Gemma is
I just like to say that the team have been very helpful and understanding with me and I would highly recommend using Hays Travel Cwmbran to anyone that is looking to book holidays and I can’t praise them enough, they are an amazing team of young girls.
If you could pass this message on the Hays Cwmbran team that would mean a lot to me.
Thank’s
Lewis
October 8, 2025
Reply from Hays Travel - Cwmbran
Thank you for your kind words. It was a pleasure. Gemma and Grace
Alex and Kate were amazing throughout…
Alex and Kate were amazing throughout booking. We needed to book for 20 people and they managed to complete the booking with no issues. Thank you girls
October 3, 2025
Reply from Hays Travel - Cwmbran
Thank you so much for your kind words! We're thrilled to hear that Alex and Kate were able to assist you smoothly with your group booking. Organising for 20 people is no small task, and we're glad it all went off without a hitch.
We'll be sure to pass your lovely feedback on to the girls – it will make their day!
Thanks again for choosing us, and we hope to welcome you back soon.
Best regards,
Emily.
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