Seen that Princess Cruises are doing a low deposit so called into our local Hays Travel Agency and booked a cruise for 2028. Our local store is Cwmbran and Alixandra who booked it for us was very frie... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Sarah at Hays Travel Cwmbran was super efficient. She made everything easy for us and nothing was too much trouble. It's always a pleasure booking with Hays Travel.
We were attended to straight away . We went in to Cwmbran shop . Katie looked after us . We told her what we were looking for and that my friend needed a room suitable for disabilities. Some of the in... See more
Company replied
Ceri-Ann at Hays Travel in Cwmbran was excellent. She spent a considerable amount of time exploring options and trying to get the best deal for me. She is friendly, helpful & knowledgeable. I can’t re... See more
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
18 South Walk, NP44 1PU, Cwmbran, United Kingdom
- 01633504824
4.9
Excellent
963 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Gemma was outstanding.
December 11, 2025
Reply from Hays Travel - Cwmbran
Thank you so much for your lovely feedback for Gemma!
Happy with service .
Happy with service .. will be booking with them again ... had grace do booking for me well manored professional service
December 2, 2025
Reply from Hays Travel - Cwmbran
Thank you for your feedback :)
Reply from Hays Travel - Cwmbran
Thank you for your lovely review. Gemma
Alex worked tirelessly to get us our…
Alex worked tirelessly to get us our dream holiday at a price that suited our budget. Well done hays travel and Alex in particular.
December 4, 2025
Reply from Hays Travel - Cwmbran
Thank you so much for sharing this! 🌟
We’re delighted to hear that Alix was able to help you secure your dream holiday at the right price. We’ll be sure to pass on your lovely feedback it will mean a lot to him and the team at Hays Travel Cwmbran.
Wishing you an amazing trip! ✨
Always use hayes travel
Always use hayes travel, really helpful, take time make sure everything is done right. girls are lovely.
December 2, 2025
Reply from Hays Travel - Cwmbran
Thank you so much for your lovely review! We’re delighted to hear that you always choose Hayes Travel and that our team has been so helpful. The girls will be thrilled to know you appreciate the time and care they put into getting everything just right. We look forward to helping you with your next trip! ✈️😊- Katie
Lisa is always efficient very helpful…
Lisa is always efficient very helpful it was a great experience.
December 2, 2025
Reply from Hays Travel - Cwmbran
Thank you so much for your kind words! We truly appreciate your feedback and look forward to assisting you again in the future!
Hays Cwmbran
Reply from Hays Travel - Cwmbran
We really appreciate you taking the time to share this. It’s wonderful to know our staff made a good impression. We’re always here to help!
Deserves 5 stars!
We had appt with Belle, what a trooper! Excellent communication throughout process, really helpful in terms finding a location to meet our request, made our holiday booking a really enjoyable experience 24th Nov. Kerry
November 25, 2025
Reply from Hays Travel - Cwmbran
Thank you for your lovely review! We’re so pleased Belle was able to support you throughout the process and help you find the perfect location. We're glad your holiday booking was an enjoyable experience.
Good experience
What made our experience great was the lady we spoke to was very helpful with finding a hotel with access to everything that we needed. Telling us what is in the area which is easy to get to for example the park near by the markets which take place and also the cable car ride.
November 16, 2025
Reply from Hays Travel - Cwmbran
Thank you for your lovely comment about Gemma, will make sure that she see this.
We are so pleased that she could find you your holiday.
Thank you again for booking with Hays Travel Joanne
Reply from Hays Travel - Cwmbran
Thank you so much for your kind words! We’re delighted to hear that you found our team professional, friendly and helpful. Your feedback means a lot to us, and we’re always here if you need anything in the future.
We went to book a holiday for next year…
We went to book a holiday for next year not knowing where we wanted to go the lovely Ceri Ann in the Cwmbrân branch could not have been more helpful
We chose Rhodes
Thank you x
November 22, 2025
Reply from Hays Travel - Cwmbran
Thank you fro this lovely review about Ceri-Ann.
We are so pleased that we could find you a holiday.
If you need any more help with anything please let us know
Thank you Joanne
Alix was really informative & patient
Alix was really informative & patient. The rest of the staff were also helpful & friendly. A good atmosphere.
November 14, 2025
Reply from Hays Travel - Cwmbran
Thank you for you lovely comment about Alix and the rest of the staff.
If you need anything you know where we are.
Thank you again for booking with us Joanne
Good experience
We have booked with Hays travel several times,and have always found them to be really helpful. Alix was very pleasant and helped us choose the best available cabin that suited our needs.We would highly recommend her for her knowledge and professional manner.
November 13, 2025
Reply from Hays Travel - Cwmbran
Thank you so much for your lovely review! We're delighted to hear that Alix was able to help you find the perfect cabin and make the process so smooth. Your recommendation means a lot to us, and we look forward to helping you again with your next trip.
Hays Cwmbran
Reply from Hays Travel - Cwmbran
Thank you so much! We're thrilled to hear you’re pleased with our service.
Hays Cwmbran
Excellent customer service & advice on…
Excellent customer service & advice on the holiday we booked with you.
We have recommended your company to family & friends.
Thank you from Ivor & Deb.
November 9, 2025
Reply from Hays Travel - Cwmbran
What a wonderful message — thank you both so much! We’re absolutely thrilled to hear that you enjoyed booking your holiday with us and that our team could help make the experience smooth and exciting. Knowing you’ve recommended us to your family and friends really means the world — there’s no greater compliment.
Hays Cwmbran
A warm welcome
A warm welcome, extremely polite, friendly and knowledgeable. We always book our holidays through Hays.
November 7, 2025
Reply from Hays Travel - Cwmbran
Thank you so much for your kind words! We’re delighted to hear you always choose Hays for your holidays and that our team makes each experience a pleasure. Your loyalty means a lot to us — we look forward to helping with your next trip!
Hays Cwmbran
The lady who helped us was very good
The lady who helped us was very good, patient and informative
October 28, 2025
Reply from Hays Travel - Cwmbran
We appreciate your lovely review. Thank you for taking the time to share your experience - Gemma
Helpful
Emily answered all our questions and made suggestions about the options available for us.
October 31, 2025
Reply from Hays Travel - Cwmbran
Thank you so much for sharing this lovely feedback! We’re so glad to hear that Emily was able to answer your questions and guide you through the options — she really enjoys helping our customers find what works best for them. We’ll make sure she sees your kind words! If there’s ever anything else we can do for you, please don’t hesitate to get in touch.
Hays Cwmbran
Very Professional
Great experience at Hays travel Cwmbran very professional and knowledgeable.
October 25, 2025
Reply from Hays Travel - Cwmbran
Thank you so much for your lovely feedback! We're delighted to hear you had a great experience with our Cwmbran team. Providing professional and knowledgeable service is what we aim for, and it’s wonderful to know we met your expectations. We hope to welcome you back again soon! ✈️😊
Reply from Hays Travel - Cwmbran
Thank you so much for your wonderful review! We’re delighted to hear that Alix provided first-class service and made everything easy for you. Your kind words mean a lot to the team, and we’re thrilled to know you’ll be booking with Hays again in the future. We really appreciate your loyalty and look forward to helping with your next holiday! ✈️😊
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.