Seen that Princess Cruises are doing a low deposit so called into our local Hays Travel Agency and booked a cruise for 2028. Our local store is Cwmbran and Alixandra who booked it for us was very frie... See more
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Sarah at Hays Travel Cwmbran was super efficient. She made everything easy for us and nothing was too much trouble. It's always a pleasure booking with Hays Travel.
We were attended to straight away . We went in to Cwmbran shop . Katie looked after us . We told her what we were looking for and that my friend needed a room suitable for disabilities. Some of the in... See more
Company replied
Ceri-Ann at Hays Travel in Cwmbran was excellent. She spent a considerable amount of time exploring options and trying to get the best deal for me. She is friendly, helpful & knowledgeable. I can’t re... See more
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
18 South Walk, NP44 1PU, Cwmbran, United Kingdom
- 01633504824
4.9
Excellent
963 reviews
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Reply from Hays Travel - Cwmbran
Elaine Shepherd,
We're glad you enjoyed your experience with us! Thank you for your positive feedback; it means a lot to our team.
Kind Regards
Hays Travel Cwmbran
I made a phone call booking to Hays Travel Cwmbran
I made a phone call booking to Hays Travel Cwmbran.
They were very helpful. They price matched a holiday that I found on the internet. I was quite slow on doing the payment on my phone, but she was very patient.
All in all a very happy experience booking with Hays Travel.
May 7, 2026
Reply from Hays Travel - Cwmbran
Thank you so much for your lovely review! We’re so pleased we could help price match your holiday and make the booking process easy for you. We really appreciate your kind words and look forward to helping with your next trip!
– Hays Travel Cwmbran
Katie was really helpful and friendly
Katie was really helpful and friendly.
She found myself and 2 kids (1 adult 1 child) a lovely holiday.
We all cant wait to see what Lanzarote has to offer us.
May 7, 2026
Reply from Hays Travel - Cwmbran
Thank you for your lovely review. We’re so pleased to hear Katie was helpful in finding the perfect holiday for you and your family.
Lanzarote is a fantastic destination and we hope you all have an amazing time making special memories together.
Thank you for choosing Hays Travel Cwmbran.
Returned customers.
The staff are always pleasant and helpful throughout our holiday booking. We are returned customers.
May 1, 2026
Reply from Hays Travel - Cwmbran
T D Jennings,
We appreciate your continued patronage and are so happy to hear that our staff is helpful and pleasant when booking your holidays.
Kind Regards
Hays Travel
The agent we dealt with was absolutely…
The agent we dealt with was absolutely amazing s
April 30, 2026
Reply from Hays Travel - Cwmbran
Hi Geraldine
We are so happy to hear that you had such a wonderful experience with our team member. We appreciate you taking the time to leave us this feedback.
Kind Regards
Hays Travel Cwmbran
First class service
First class service, smooth and easy , so relaxed, big thanks to Alex.
April 19, 2026
Reply from Hays Travel - Cwmbran
Hi Keith
We are so happy that you found our service smooth and easy! Thank you for your wonderful review; we appreciate it greatly.
Kind Regards
Hays Travel Cwmbran
Excellent service
Excellent service. Very friendly and knowledgeable staff. Exceeded expectations. Actually booked another holiday after being so impressed. Well done
April 19, 2026
Reply from Hays Travel - Cwmbran
Hi Jeffrey
We appreciate you taking the time to leave us such a fantastic review! We're so glad our team's expertise and friendliness impressed you enough to book another holiday.
Kind Regards
Hays Travel
Positive experience
Alix was very professional and went out of her way to listen to what we requested. We are delighted with our holiday and am looking forward to it.
April 22, 2026
Reply from Hays Travel - Cwmbran
Thank you so much for your lovely review!
We’re delighted to hear that Alix took the time to really listen and help find the perfect holiday for you. We’ll be sure to pass on your kind words to her 😊
It’s great to know you’re excited for your trip, we hope you have an amazing time, and if there’s anything you need before you go, we’re always here to help! ✈️✨
Effort made to meet our holiday request
April 15, 2026
Reply from Hays Travel - Cwmbran
Thank you for your kind review!
If there’s anything else you need before your holiday, we’re always here to help, have an amazing trip! ✈️✨
Super helpful ladies in Cwmbran
Super helpful ladies in Cwmbran ! Really made everything organised and was eager to support.
April 19, 2026
Reply from Hays Travel - Cwmbran
Thank you so much for your lovely review!
We’re delighted to hear that the team were so helpful and made everything easy and organised for you. We’ll be sure to pass on your kind words to the team 😊
It’s great to know you felt supported throughout, if you need anything else before your holiday, we’re always here to help. Have an amazing trip! ✈️✨
Brilliant service
Excellent experience with Alix at the Cwmbran Office as usual. Always professional, friendly and knowledgeable. She is a credit to the company.
April 19, 2026
Reply from Hays Travel - Cwmbran
Thank you so much for your wonderful review!
We’re thrilled to hear you had another excellent experience with Alix. Your kind words about her professionalism, friendliness and knowledge mean a lot, and we’ll be sure to pass this on to her 😊
She really is a credit to the team, and we’re so pleased she continues to provide such great service. We look forward to helping you again soon! ✈️✨
Grace was very helpful and…
Grace was very helpful and informative.great service as always.
April 18, 2026
Reply from Hays Travel - Cwmbran
Thank you for your lovely review!
We’re so pleased to hear that Grace was helpful and informative, and that you received great service as always 😊 We’ll be sure to pass your kind comments on to her.
We really appreciate your continued support and look forward to helping you again soon! ✈️✨
Anniversary cruise Canary islands.
The travel adviser was very helpful, we booked a cruise to the Canary islands, for our fiftieth anniversary in November.
All booked within half an hour.
Many thanks.
April 16, 2026
Reply from Hays Travel - Cwmbran
Thank you so much for your lovely review!
What a special way to celebrate your fiftieth anniversary, an unforgettable Canary Islands cruise sounds perfect 🎉 We’re so pleased to hear everything was arranged quickly and smoothly, and that you found our travel adviser so helpful.
Wishing you a wonderful celebration in November! if there’s anything else you need before you sail, we’re always here to help. Have an amazing trip! 🚢✨
Reply from Hays Travel - Cwmbran
We’re so pleased to hear you’re happy with the holidays and prices we offer 😊 We always aim to provide fantastic value along with great experiences.
We look forward to helping you plan your next trip! ✈️🌍
Professional service and ease of booking
Ease of booking our holiday with excellent service to ensure our requests were met and any questions we had were answered. Finlay was most helpful and pleasant to deal with.
April 11, 2026
Reply from Hays Travel - Cwmbran
We appreciate you sharing your booking experience. We're happy to hear that our service met your needs and that all your questions were answered effectively.
Hays Travel Cwmbran
Makes booking a holiday so easy!
We popped in with a query about a coach holiday but as the coach company was proving difficult to get hold of Bella took all the details and promised to call us back later that day whether she had been able to get an answer or not. She duly rang a few hours later with all the answers to our questions and we popped back the next day and booked the holiday. Staff are always polite and helpful.
April 3, 2026
Reply from Hays Travel - Cwmbran
We appreciate you taking the time to share your experience. We're so glad we could assist with your coach holiday query and provide the answers you needed. We are happy you found our team helpful and polite!
Kind regards
Hays Travel
Reply from Hays Travel - Cwmbran
Mrs Roberts,
We appreciate you sharing your thoughts; we're so glad it was easy to discuss everything with us.
Kind regards
Hays Travel
Staff in cwmbran shop very helpful
April 8, 2026
Reply from Hays Travel - Cwmbran
We appreciate you letting us know about the helpful team. We are so glad that we could assist you during your visit to our shop.
Kind regards
Hays Travel Cwmbran
Kate was excellent ,exemplary experenence
Kate was excellent
The care and attention we have in hays Cwmbran is exemplary
April 4, 2026
Reply from Hays Travel - Cwmbran
Andrea,
We appreciate your kind words! We are so happy to hear that you received excellent care and attention from our team.
Kind regards
Hays Travel Cwmbran
Fantastic help with booking a future…
Fantastic help with booking a future cruise with the excellent help from Isabella.
March 31, 2026
Reply from Hays Travel - Cwmbran
We appreciate you sharing your kind words. We are so glad we could provide excellent help with your cruise booking with Belle
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