Seen that Princess Cruises are doing a low deposit so called into our local Hays Travel Agency and booked a cruise for 2028. Our local store is Cwmbran and Alixandra who booked it for us was very frie... See more
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See what reviewers are saying
Sarah at Hays Travel Cwmbran was super efficient. She made everything easy for us and nothing was too much trouble. It's always a pleasure booking with Hays Travel.
We were attended to straight away . We went in to Cwmbran shop . Katie looked after us . We told her what we were looking for and that my friend needed a room suitable for disabilities. Some of the in... See more
Company replied
Ceri-Ann at Hays Travel in Cwmbran was excellent. She spent a considerable amount of time exploring options and trying to get the best deal for me. She is friendly, helpful & knowledgeable. I can’t re... See more
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
18 South Walk, NP44 1PU, Cwmbran, United Kingdom
- 01633504824
4.9
Excellent
963 reviews
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Reply from Hays Travel - Cwmbran
Hi Andrew,
Thank you for your lovely review about our staff
Hays Travel Cwmbran
Reply from Hays Travel - Cwmbran
Hello
We appreciate your positive feedback; we are so glad our staff was helpful and informative during your visit with us.
Kind regards
Katie
Hays Travel
Helpful friendly attentive service
March 18, 2026
Reply from Hays Travel - Cwmbran
We appreciate you sharing your positive experience; we are always happy to assist our customers in any way that we possibly can.
Kind regards
Katie
Hays Travel
Excellent!!
Ceri-ann was very knowledgeable about resorts and destinations,nothing was too much trouble for her one of the best hays travel employees.5+stars
March 14, 2026
Reply from Hays Travel - Cwmbran
Helen ,
We're so happy to hear that you found our employee so knowledgeable and helpful. We appreciate your kind words and are glad we could provide a great experience.
Kind regards
Katie
Hays Travel
Grace was very efficient and got us…
Grace was very efficient and got us exactly what we wanted at a reasonable price
March 8, 2026
Reply from Hays Travel - Cwmbran
We appreciate you taking the time to leave us such a wonderful review. We are so glad we could find exactly what you wanted at a reasonable price.
Kind regards
Katie
Hays Travel
Sevies
It was excellent, ceri ann was wonderful with us found a wonderful hotel and based right by beach and shops.
March 8, 2026
Reply from Hays Travel - Cwmbran
Catherine,
We appreciate your fantastic feedback! We are so happy we could find a wonderful hotel by the beach and shops for you.
Kind regards
Katie
Hays Travel
The lady was so helpful and explained…
The lady was so helpful and explained everything in detail
March 12, 2026
Reply from Hays Travel - Cwmbran
We appreciate your kind words and are so glad that you found our team member helpful and informative. Thank you for your review.
Kind regards
katie
Hays Travel
Very informative and listened to what…
Very informative and listened to what we wanted.
September 28, 2025
Reply from Hays Travel - Cwmbran
Carol,
We appreciate you taking the time to leave us this great review. We are so happy to hear that we met your needs and expectations.
Kind regards
Katie
Hays Travel
Helpful staff
Staff very helpful and knowledgeable able to answer all your questions the agent i spoke to was Katie in the Cwmbran branch very nice person to speak to
March 5, 2026
Reply from Hays Travel - Cwmbran
We appreciate you taking the time to share your experience. We're so glad to hear that our staff were helpful and knowledgeable in answering your questions!
Kind regards
Ceri-Ann
Hays Travel
Very happy with my service I had
Very happy with my service I had, Katie who works there was very helpful and a cheerful lady
March 12, 2026
Reply from Hays Travel - Cwmbran
MR R COX,
We're happy to hear that you were pleased with the helpful and cheerful service you received. Thank you for sharing your positive experience with us!
Kind regards
Ceri-Ann
Hays Travel
America and Prague
Went in to add 2 more people to our original booking for a dream trip to America. Came away with that, plus a booking for Prague in November!! Kate is always great at finding exactly what we want! Nothing is too much trouble for her!
March 1, 2026
Reply from Hays Travel - Cwmbran
Mrs H,
We're happy to hear that you had a great experience booking your trips. It's wonderful to know that we could assist with your dream trip and a Prague booking. We appreciate your positive feedback!
Hays Travel Cwmbran
cwmbran, Hays Travel
Pleasant and helpful staff
Very pleasant and helpful member of staff sorted out our holiday with no fuss
March 5, 2026
Reply from Hays Travel - Cwmbran
We are so pleased to hear that our staff member provided such excellent service and helped you arrange your holiday so efficiently.
cwmbran, Hays Travel
Wonderful service again
Helpful, friendly and relaxed atmosphere, where nothing is too much trouble. We always use Hays Travel and wouldn't go anywhere else. It was also lovely to see Ceera, who now works in another branch and was in Cwmbran for the day. She is a credit to Hays Travel.
March 2, 2026
Reply from Hays Travel - Cwmbran
Hi Linda
We appreciate your continued loyalty and are so glad you enjoy the atmosphere in our branches. It's great to hear that you had such a positive experience and that our team could assist you so well.
Cwmbran, Hays Travel
The person that served us was a very…
The person that served us was a very pleasent lady very helpful in finding the cruise we were looking for she was very knowledged about the ship etc very polite and made our booking easy thanks again katie
March 4, 2026
Reply from Hays Travel - Cwmbran
Hi Robert
We're so happy to hear that you had such a positive experience with Katie. It's wonderful to know that our team member was helpful and knowledgeable in finding the perfect cruise for you. Thank you for your kind words!
Cwmbran, Hays Travel
It was good I love people being nice…
It was good I love people being nice to you and helping you be for your hoilday going and coming back Great Mr Cooke
March 3, 2026
Reply from Hays Travel - Cwmbran
Graham,
We appreciate you sharing your experience with us. We are so happy to hear that our team provided great support.
Cwmbran, Hays Travel
Belle was so helpful with my travel…
Belle was so helpful with my travel arrangements to Sweden and listening to my time preferences etc
Gave me such useful advice and secured the booking :-)
February 28, 2026
Reply from Hays Travel - Cwmbran
Hi Jennifer
We appreciate you taking the time to leave us such a wonderful review. We are so happy to hear that you found the advice useful and secured your booking.
Thank you
Cwmbran, Hays Travel
Great customer service from the team…
Great customer service from the team from calling to enquire about our trip to booking and getting our special trip sorted
February 21, 2026
Reply from Hays Travel - Cwmbran
Diane Hobbs,
We are so happy to hear that you received great customer service from our team.
Cwmbran, Hays Travel
Reply from Hays Travel - Cwmbran
Thank you! We really appreciate your feedback and are so glad you had a great experience
Hays Cwmbran
Booked the holiday I went in to enquire…
Booked the holiday I went in to enquire about. Booked an upgrade. The agent downloaded Hays App so that I can see all my bookings in one place.
February 25, 2026
Reply from Hays Travel - Cwmbran
Hi Matthew
We're happy to hear that you had a great booking experience and appreciated the upgrade. We're glad the app helps you manage your bookings easily. Thanks for your feedback.
Cwmbran, Hays Travel
Holiday booked with Katie all done so…
Holiday booked with Katie all done so smoothly and answered all my questions. Brilliant service thank you Katie. 😎
February 19, 2026
Reply from Hays Travel - Cwmbran
Hi Jan,
We appreciate your positive feedback about Katie. We are so glad we could provide such brilliant service and answer all your questions to book your holiday smoothly.
Cwmbran, Hays Travel
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