Seen that Princess Cruises are doing a low deposit so called into our local Hays Travel Agency and booked a cruise for 2028. Our local store is Cwmbran and Alixandra who booked it for us was very frie... See more
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See what reviewers are saying
Sarah at Hays Travel Cwmbran was super efficient. She made everything easy for us and nothing was too much trouble. It's always a pleasure booking with Hays Travel.
We were attended to straight away . We went in to Cwmbran shop . Katie looked after us . We told her what we were looking for and that my friend needed a room suitable for disabilities. Some of the in... See more
Company replied
Ceri-Ann at Hays Travel in Cwmbran was excellent. She spent a considerable amount of time exploring options and trying to get the best deal for me. She is friendly, helpful & knowledgeable. I can’t re... See more
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
18 South Walk, NP44 1PU, Cwmbran, United Kingdom
- 01633504824
4.9
Excellent
963 reviews
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Excellent service
The rep was excellent ones booking system well so we felt confident in booking
February 14, 2026
Reply from Hays Travel - Cwmbran
Hi John,
We appreciate you sharing your experience and are so glad that you felt confident in booking with us. Thank you for your positive feedback.
Cwmbran, Hays Travel
Reply from Hays Travel - Cwmbran
Hi Helen
We appreciate you highlighting our staff's helpfulness! We are so glad that you had a positive experience.
If you need anything please let us know.
Cwmbran, Hays Travel
Great service
Great service, friendly people. Great advice. Will not go any where else for my holidays.
February 12, 2026
Reply from Hays Travel - Cwmbran
Anita,
We are happy to hear that you received great service from our friendly people, and appreciate your recommendation for future holidays.
cwmbran, Hays Travel
Alix was helpful and gave lots of…
Alix was helpful and gave lots of advice about the holidays
February 22, 2026
Reply from Hays Travel - Cwmbran
Katie Bajjada,
We appreciate you sharing your experience. We're so happy to hear our team was helpful and gave great advice about the holidays.
cwmbran, Hays Travel
Hays Days
Katie made our enquiries and eventually booking a helpful and pleasant experience.
February 15, 2026
Reply from Hays Travel - Cwmbran
Hi David,
We're so happy to hear that your enquiries and booking process were helpful and pleasant. Thank you for sharing your positive experience with us!
Cwmbran, Hays Travel
Hays for 5 star service every time.
We use Hays every time. Its perfect. Belle was patient, kind and unhurried and did a great job, advising on airlines, dates, accommodation,insurance and travel money. Couldn't have done more. Well done Belle! Thank you. X
February 14, 2026
Reply from Hays Travel - Cwmbran
Hi Linda
We appreciate you choosing us for your travel needs every time. We're happy to hear that you had a perfect experience and that our team member was helpful, patient, and thorough in assisting you with your travel plans. Thank you!
Cwmbran, Hays Travel
Alix was amazing and super helpful I…
Alix was amazing and super helpful I would highly recommend her and definitely will go there again
February 13, 2026
Reply from Hays Travel - Cwmbran
Hi Claire
We appreciate you taking the time to leave us such a wonderful review! We're so happy to hear that you found our service helpful and amazing.
Cwmbran, Hays Travel
Very informative and knowledgeable…
Very informative and knowledgeable member of staff who listened to my requirements and provided a number of options to consider.
February 13, 2026
Reply from Hays Travel - Cwmbran
Hi Adrian,
We appreciate you taking the time to leave us such a nice review! We're so glad that you found our team member helpful and knowledgeable. If you need anything please just let us know.
Cwmbran, Hays Travel
Very helpful staff and friendly
Very helpful staff and friendly. sorted assistance help for travelling and confirmed booking very quickly. we have now booked several time with Hays Travel they have never let us down.
February 5, 2026
Reply from Hays Travel - Cwmbran
Hi Dean
We appreciate your continued bookings with us! We're so happy to hear that our team is helpful and friendly, and that we could quickly confirm your booking and assistance.
Hays Travel
Reply from Hays Travel - Cwmbran
HI Sandra
Thank you for leaving a lovely comment about how friendly our staff are.
Hays Travel
Been booking holidays with Hays Travel…
Been booking holidays with Hays Travel for quite some time now. Wouldn’t go anywhere else for my holidays. Staff are really fab at their jobs. They take their time with everyone and everything you need. Alex is awesome. (Cwmbran). Plus all the others. Absolutely recommend this company.
February 6, 2026
Reply from Hays Travel - Cwmbran
Hi Teresa
We appreciate you booking your holidays with us for so long! It's great to hear that our team is so helpful and attentive. We value your recommendation very much.
Hays Travel
Reply from Hays Travel - Cwmbran
Hi Janice
We appreciate you taking the time to leave us such a great review; we are so happy that we could help with your booking.
Hays Travel
We were seen by Katie in the store and…
We were seen by Katie in the store and she was excellent 👍 everything was so easy to arrange with her. Also I would highly recommend the hotel we booked Marhaba Palace Port El Khantaoui Tunisia. Fantastic hotel with fantastic staff and great entertainment. We will definitely be coming back 👍 thank you. Paul Jenkins
January 30, 2026
Reply from Hays Travel - Cwmbran
Paul Jenkins,
We're happy to hear that everything was so easy to arrange. It's great you enjoyed the hotel with its fantastic staff and entertainment. Thank you for your recommendation!
Hays Travel Cwmbran
The assistant was very helpful…
The assistant was very helpful informative and friendly and I would tell all my friends to book any holidays with Hays travel I've gone on many holidays with them and cannot fault there care help they go above and beyond so glad I go to them for my holidays
February 3, 2026
Reply from Hays Travel - Cwmbran
Ms Aerona
We're happy to hear that our assistant was helpful, informative, and friendly. We appreciate your recommendation and are so glad we can provide excellent care for your holidays!
Hays Travel
Reply from Hays Travel - Cwmbran
Hi Vicky
We appreciate you taking the time to leave us such a fantastic review! We are so glad you were happy with our communication and service.
Hays Travel
Great experience
Great experience, everything done with full explanation as we went through all the options. So easy and simple for us to book. Very helpful, listen to all our questions. Would definitely booking future holidays with Hays again
January 31, 2026
Reply from Hays Travel - Cwmbran
Eddy Haines,
We appreciate you taking the time to leave us such a wonderful review. We're so happy to hear that your booking experience was easy and simple, and that you found our team helpful.
Hays Travel
The lady who served me was polite and…
The lady who served me was polite and efficient
January 31, 2026
Reply from Hays Travel - Cwmbran
Mrs Troisi,
We appreciate your positive feedback regarding the polite and efficient service you received; it means a lot to us.
Hays Travel
We were made to feel very welcome as…
We were made to feel very welcome as soon as we entered the shop. We were greeted by Ceri-Ann who was very informative and couldn't do enough to help. She was so friendly and helpful. We were delighted with the holiday we booked and she did her upmost best for us. We only went in for information on cruises but with her knowledge of her own experiences and listening to our preferences we came out having booked our cruise. We will always go to Hays from now on.
January 27, 2026
Reply from Hays Travel - Cwmbran
Hayley
We appreciate you sharing your booking experience. We're so glad to hear that our team member's service met your expectations and that you are delighted with your holiday. It's great to know you felt valued.
Hays Travel
At the Cwmbran Store Kerry Ann is an…
At the Cwmbran Store Kerry Ann is an excellent communicator and always remembers past booking requirements. Always goes the extra mile to meet customers requirements.
January 29, 2026
Reply from Hays Travel - Cwmbran
Jean,
We appreciate you taking the time to leave us such a wonderful review! It's great to hear that you value the excellent communication and personalized service you receive.
Hays Travel
Booking a first ever cruise can be a…
Booking a first ever cruise can be a bit daunting for an OA.P,but Ceri Ann was superb,explaining in detail what to expect exploring the right options and helping me chose the right cabin with balcony,thank you Ceri Ann and Hays travel.😃🛳️👍
January 28, 2026
Reply from Hays Travel - Cwmbran
Robert Stephens,
We're happy to hear that our agent provided such excellent support for your first cruise booking! It's great to know the detailed explanations and cabin selection assistance were helpful. Thank you for your kind words.
Hays Travel
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