Holiday sorted thanks to excellent service from Kay at Dalton Park I’ve been browsing the internet for a few months feeling uncertain about exactly what I wanted without making any real decision... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Kay helped me with all of my questions and made booking our holiday very easy! she’s very professional and was an absolute pleasure to speak with! Very good service 5* advisor!
Company replied
Having visited Hay's Travel at Dalton Park previously, I decided to return to the store to arrange a holiday. Kimberley had tried to arrange a cruise for us previously and her patience in checking tha... See more
Company replied
Absolutely excellent. I called into the Dalton Park branch of Hays Travel with an itinerary for a multi centre holiday. We were helped by Kay who planned us the exact stay we wanted including flights,... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 86 Dalton Park, Church Street, SR7 9HU, Murton, England, United Kingdom
- 01916540230
5.0
Excellent
467 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
r overall experience was excellent…
Our overall experience was excellent from hays travel Dalton Park, excellent service in booking our holiday.
April 16, 2026
Reply from Hays Travel - Dalton Park
Thank you for taking the time to review our service Thanks Kaylin
Hi Libby
Hi, we booked at Dalton park and was looked after by Libby, she was fantastic, really enjoyed my experience 😊
April 23, 2026
Reply from Hays Travel - Dalton Park
Thank you so much for your review Thanks Libby
Fantastic Team
Kim was informative, helpful and friendly. Very patient and offered multiple options
April 21, 2026
Reply from Hays Travel - Dalton Park
Pleasure to help you with your holiday and thank you for continuing to book with us Thanks Kim
Great service!
Went to branch to explore 2028 P&O cruises, ended up booking a 2027 P&O cruise! Agent David Taylor was excellent, taking time to explore & explain all options. Wouldn't hesitate to use again!
April 22, 2026
Reply from Hays Travel - Dalton Park
Hope you are looking forward to the Cruise and thank you for taking the time to review our service Thanks David
Reply from Hays Travel - Dalton Park
Hope you enjoy your holiday Thanks Libby
Very friendly helpfully and very nice…
Very friendly helpfully and very nice indeed no worries about booking with hays
April 20, 2026
Reply from Hays Travel - Dalton Park
Thank you so much for taking the time to review our service Thanks Caitlin
Excellent staff,
April 12, 2026
Reply from Hays Travel - Dalton Park
Thank you for taking the time to review our service Thanks Kaylin
David was absolutely amazing
David was absolutely amazing. Nothing was any bother and did everything he could to get us a great price for our cruise. Will definitely be using you again. Thank you
April 15, 2026
Reply from Hays Travel - Dalton Park
Hope you are very much looking forward to your Cruise and thank you for taking the time to review our service Thanks David
Very pleasant staff were extremely…
Very pleasant staff were extremely helpful and informative.
I will be returning to nool my next holiday shortly
March 29, 2026
Reply from Hays Travel - Dalton Park
Hope you are very much looking forward to Cyprus and thank you for taking the time to review our service Thanks Kaylin
Reply from Hays Travel - Dalton Park
Thank you for your review Kim
We had a dilemma
We had a dilemma, flights for our dream holiday had been cancelled due to troubles in the Middle East but your travel expert/assistant David was amazing. Finding us an alternative route from a nearer, more convenient airport.
April 5, 2026
Reply from Hays Travel - Dalton Park
So glad we were able to sort your holiday for you Thanks David
Reply from Hays Travel - Dalton Park
Thank you for your review and hope you are very much looking forward to your Cruise Thanks Kim
welcomed immediately we walked through…
welcomed immediately we walked through the door. Kimberley very informative and helpful. Took care of everything for us. We have now booked three holidays with her because we fell we can trust her.
April 1, 2026
Reply from Hays Travel - Dalton Park
Thank you for booking with us and it was a pleasure helping you with your holidays Thanks Kim
Very helpful person and knowledgeable
Very helpful person and knowledgeable. Got us a great deal
March 31, 2026
Reply from Hays Travel - Dalton Park
Thanks for taking the time to review our service and hope you are very much looking forward to your holiday to Amsterdam Thanks Kaylin
Helpful staff …
Lovely helpful staff listened to our particular requirements and came up with the perfect destination
March 24, 2026
Reply from Hays Travel - Dalton Park
Thanks for taking the time to review our service and hope you are very much looking forward to your holiday Thanks Libby
Booked with Hays Dalton Park for the…
Booked with Hays Dalton Park for the last 2years. Totally professional throughout the process leading to my bookings. Great staff.
March 25, 2026
Reply from Hays Travel - Dalton Park
Always a pleasure to help you with your holidays Thanks Ellen
Reply from Hays Travel - Dalton Park
Thank you so much for your review Thanks David
Definitely would recommend
The holiday advisor was polite and very friendly, the whole experience was made very easy. The store is well laid out, bright and clean. Definitely would recommend.
March 14, 2026
Reply from Hays Travel - Dalton Park
Always a pleasure to help you with your trips! See you next time! Kim :)
It’s was the manager David who helped…
It’s was the manager David who helped us he was excellent in helping us in deciding which hotel to pick and also giving us information on which insurance package would suit our future travels and he explained about the hays travel card which we will definitely use
March 8, 2026
Reply from Hays Travel - Dalton Park
Thank you for your review and hope you are very much looking forward to Portugal Thanks David
Reply from Hays Travel - Dalton Park
Thank you for the lovely review! - Kay :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.