Holiday sorted thanks to excellent service from Kay at Dalton Park I’ve been browsing the internet for a few months feeling uncertain about exactly what I wanted without making any real decision... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We visited your Dalton park branch and booked a trip to Nice with David. He was excellent at his job. Very knowledgeable about the area we wanted to visit as he had been previously. Nothing was any tr... See more
Kay helped me with all of my questions and made booking our holiday very easy! she’s very professional and was an absolute pleasure to speak with! Very good service 5* advisor!
Company replied
Having visited Hay's Travel at Dalton Park previously, I decided to return to the store to arrange a holiday. Kimberley had tried to arrange a cruise for us previously and her patience in checking tha... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 86 Dalton Park, Church Street, SR7 9HU, Murton, England, United Kingdom
- 01916540230
5.0
Excellent
467 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Hays Travel - Dalton Park
Thank you for the review! We hope you have the best holiday :)
I had such a fantastic experience with…
I had such a fantastic experience with this travel company from start to finish. Everything was handled smoothly, professionally, and with so much care. I truly couldn’t be happier with the service I received.
A special thank you to Libby, who assisted us throughout the process. She made us feel completely comfortable and supported every step of the way. She was patient, knowledgeable, and always quick to respond to our questions, which made planning our trip feel easy and stress-free.
It’s rare to find service that feels this personal and attentive. I would absolutely recommend this company to anyone looking for a seamless and enjoyable travel planning experience!
January 31, 2026
Reply from Hays Travel - Dalton Park
Thank you very much for your kind review!
Fantastic service from Hays - Thank you
Just returned from a 2-week holiday in Singapore and Khao Lak Thailand arranged by Hays Travel at Dalton Park. Have to say that everything went extremely well. The holiday was quite extensively customised for us by the wonderful ladies at Hays and went off without a hitch. What questions we did have were answered immediately and some small adjustments were needed were handled great. Cannot thank them enough for looking after us during our holiday, always just a phone call away. Thank you Caitlin, Kim and the rest of the staff at Hays - Dalton Park.
January 10, 2026
Unprompted review
Reply from Hays Travel - Dalton Park
Thank you so much for your lovely review I am so glad you had a good time! We will always just be a phone call away so if you ever need us you know where we are! We can't wait to book your next trip! Thank you again, Caitlin :)
We have used Hays for many years and always had a fabulous service
We have used Hays for many years and have always had good customer service. We were very happy when a branch opened in Murton and when we called in to discuss a holiday for 2028 Kay was very friendly and helpful. Kay found our holiday and we booked. She gave us her card and told us if we had any questions she would be happy to help.
January 27, 2026
Reply from Hays Travel - Dalton Park
Thank you for the lovely review Lynn! We hope you have the best time on your cruise. Thanks Kay :)
Happy traveller
Everyone at Hays Dalton Park are always very friendly and helpful. Always doing their best to get us the perfect holidays.
Although it hasn’t been open that long in this location I have booked my holidays over many years at our other local Hays shop and as Kim moved from that location to Dalton Park it’s great that she knows us well. She knows the type of holidays we like and that makes it very easy to get booked up for our next adventure.
January 26, 2026
Reply from Hays Travel - Dalton Park
Thank you so much for your review and for booking with us and always a pleasure to help you with your fab trips Thanks Kim
Reply from Hays Travel - Dalton Park
Thank you for your review and I hope you are very much looking forward to your holiday Thanks David
Knowledgeable, friendly and so helpful
The travel consultant, Kimberley, was very knowledgeable, friendly and helpful. I have been a customer of hers before and, once again, as a family, we are looking forward to a super holiday.
January 24, 2026
Reply from Hays Travel - Dalton Park
Thank you so much for booking with us and hope you are very much looking forward to your lovely Holiday Thanks Kim
Reply from Hays Travel - Dalton Park
Thank you for your review and it was a pleasure to help you with your trip to Palma hope you are very much looking forward to it Thanks Kim
Reply from Hays Travel - Dalton Park
Thank you for taking the time to review our service Thanks Ellen
Absolutely fantastic service
Absolutely fantastic service, could not do enough to find what I was looking for
January 21, 2026
Reply from Hays Travel - Dalton Park
Thank you so much for the review! We hope you have the best holiday :)
Sunshine Break
Sunshine Break
Always great service when booking our holiday.
Staff are professional,friendly and always go that extra mile to help you choose your holiday. They always search to make sure you get best deal on offer and provide all the paperwork needed for the trip … thanks Kim 👍
That’s why I keep retuning 😀
January 18, 2026
Reply from Hays Travel - Dalton Park
Thank you for continuing to book with us and always a pleasure to help you with your holidays Thanks Kim
Great friendly service found exactly…
Great friendly service found exactly what we wanted made the experience very easy we will definitely be back to book more holidays thank you David for finding just what we needed
January 20, 2026
Reply from Hays Travel - Dalton Park
Thank you so much Elaine! We hope you have the best holiday :)
Reply from Hays Travel - Dalton Park
Thank you for the lovely review! Hope you have the best holiday. - Kay :)
Reply from Hays Travel - Dalton Park
Thank you for the lovely review! We hope you have the best holiday :)
she showed us lots of options for our…
she showed us lots of options for our needs was not pushy listened to what we wanted very professional
January 16, 2026
Reply from Hays Travel - Dalton Park
Thanks for the lovely review Tracey! Have the best holiday :)
David at your Dalton Park office was…
David at your Dalton Park office was very professional and made us feel at ease taking us through all options on hotels available. He made the process go very smoothly and efficiently.
January 16, 2026
Reply from Hays Travel - Dalton Park
Thank you for your kind review Julie!
Kimberley was extremely helpful and…
Kimberley was extremely helpful and efficient, and we can’t wait for our holiday.
January 14, 2026
Reply from Hays Travel - Dalton Park
Thank you for the lovely review! - Kim :)
Reply from Hays Travel - Dalton Park
Thank you for your review and a pleasure to help you with your trip Thanks Kim
Brilliant customer service and the…
Brilliant customer service and the staff at Murton dalton park and the best
January 11, 2026
Reply from Hays Travel - Dalton Park
Thank you for your kind review Beryl!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.