We saw a cruise advertised on Facebook through Danielle Dickens. When we contacted her, she went through the whole process seamlessly. Answered any questions or queries we had. Danielle was superb fro... See more
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Danielle is very helpful & efficient. This is the second cruise we have booked with her. She answers all questions quickly & is on hand with advice. All documents are sent immediately & all details ar... See more
Danielle was easy to talk to and managed to get me and my family a great deal. Her follow up email encouraging me to get in touch at any time before my holiday if I have any questions (my holiday is m... See more
My daughter in law booked this as an add on via her agent via messaging, all done in a matter of minutes with excellent efficiency, with a saving too. Also linked our cabin bookings so we could all... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Danielle Dickens, LI11, Wrexham, United Kingdom
- 1978467582
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Very prompt
Very prompt, knowledgeable and competitively priced - all booked and sorted on a Sunday, thank you
Excellent service from Danielle!
Danielle worked so hard to find the perfectly tailored cruise and stay for us. She tried lots of different options considering flight times and overall prices. Nothing was too much trouble for her and she is also a lovely girl to deal with.
Extremely good service
Danielle very very helpful and very quick to reply to messages. Danielle made the whole booking process very easy.
My family have booked multiple holidays through Danielle and will continue to do so. Thanks again Danielle
Great service as always
I only ever book with Danielle as she is very accommodating and helpful. Thanks
Danielle Dickens was great
Danielle Dickens was so helpful and patient. Overall great experience with hays travel. Thank you
Easy to book
Great service as allways nothing to…
Great service as allways nothing to much trouble thank you
Danielle was incredibly helpful
Danielle was incredibly helpful, answered all my questions and made booking super easy and stress free. Thank you ☺️
Amazing service
Danielle and Carly couldn't have been more helpful and we're both so friendly. All my messages were answered very promptly.
We were very happy with the price.
Danielle is my go to travel agent
I have now booked several holidays with Danielle, I find her service very friendly and efficient, she is very responsive to the many questions I have and comes back to me quickly with honest answers, the prices are always competitive and there is always a good range of deals 😀
Very polite and helpful lady explaining…
Very polite and helpful lady explaining everything ok for me
Like always Hays travel team are …
Like always Hays travel team are amazing, always friendly, answer to all our questions, offer support and suggestions if we are "stuck ", always there for you during the booking (we always book in avans our holidays) Highly recommend.... Thank you Danielle for helping me to book another unforgettable holiday for me and my family.... 🤗
Highly recommend!
Our second time booking a cruise with Danielle. She simplified the process and saved us money. Very happy!
Very approachable and very helpful.
Very approachable and very helpful.
Considers my needs when making a booking and gives suitable alternatives.
Would recommend
Booked the same hotel a few times
Booked the same hotel a few times. Now and always straight forward
Danielle was fantastic
Danielle was fantastic, really flexible and knowledgeable about what we were looking for.
Made us feel really confident about our holiday
Danielle made booking my cruise easy!
Danielle made it easy to book, answered all my questions and gave me a payment plan that suited. I booked my cruise with ease!
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