We saw a cruise advertised on Facebook through Danielle Dickens. When we contacted her, she went through the whole process seamlessly. Answered any questions or queries we had. Danielle was superb fro... See more
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Danielle is very helpful & efficient. This is the second cruise we have booked with her. She answers all questions quickly & is on hand with advice. All documents are sent immediately & all details ar... See more
Danielle was easy to talk to and managed to get me and my family a great deal. Her follow up email encouraging me to get in touch at any time before my holiday if I have any questions (my holiday is m... See more
My daughter in law booked this as an add on via her agent via messaging, all done in a matter of minutes with excellent efficiency, with a saving too. Also linked our cabin bookings so we could all... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Danielle Dickens, LI11, Wrexham, United Kingdom
- 1978467582
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Amazing
Amazing swift friendly polite service have me exactly what we needed for great price
Danielle was great helping us book our…
Danielle was great helping us book our cruise would highly recommend her
Danielle made it very easy for us
Danielle made it very easy for us. Very friendly and did everything we wanted very quickly
Very friendly and sorted my hoilday out…
Very friendly and sorted my hoilday out for me quickly 😄
Very happy with the service.
Danielle was quick in replying to my…
Danielle was quick in replying to my requests about the holiday and booked without any hassle at all.Will definitely be advising people to book through her.
Danielle was so patient and found me an…
Danielle was so patient and found me an excellent deal
Danielle dickens was fantastic from…
Danielle dickens was fantastic from start to finish. Thank you Danielle x
Second time booking
Second time we’ve used Danielle. Absolutely brilliant from start to finish. Always available to answer questions. We won’t hesitate to use Danielle again.
Cruise holiday
Booked our cruise with Danielle Dickens yesterday, she was very helpful and got us a brilliant deal we had it booked and all paperwork sent over within a few hours.
Excellent customer service after I…
Excellent customer service after I messed the gentlemen about. He was very quick to respond.
Fantastic from start to finish.
We have booked 3 holidays with Danielle and always great communication and fantastic offers.
Danielle All questions answered never…
Danielle All questions answered never felt I was bothering her very friendly
Excellent communication
Excellent communication, Very informative and able to answer necessary questions,
Very happy with quick response and Very…
Very happy with quick response and Very helpful
Danielle was a great travel consultant
Danielle was a great travel consultant. Quick replies to my questions and a great price!
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