We saw a cruise advertised on Facebook through Danielle Dickens. When we contacted her, she went through the whole process seamlessly. Answered any questions or queries we had. Danielle was superb fro... See more
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Danielle is very helpful & efficient. This is the second cruise we have booked with her. She answers all questions quickly & is on hand with advice. All documents are sent immediately & all details ar... See more
Danielle was easy to talk to and managed to get me and my family a great deal. Her follow up email encouraging me to get in touch at any time before my holiday if I have any questions (my holiday is m... See more
My daughter in law booked this as an add on via her agent via messaging, all done in a matter of minutes with excellent efficiency, with a saving too. Also linked our cabin bookings so we could all... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Danielle Dickens, LI11, Wrexham, United Kingdom
- 1978467582
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Superb service
Absolute superb service from these guys. Got us a deal that we didn’t think was possible. Would highly recommend to anyone wanting to use these
Bargain prices for brilliant holidays
First cruise booked
I have just booked my holiday with Danielle and she has been amazing ,it's my first cruise and I was nervous about booking one , she has been very helpful explaining everything to me and nothing has been to much trouble, would highly recommend...cannot wait for my holiday x
Easy transaction with danelle would…
Easy transaction with danelle would definitely recommend xx
This is the 2nd time i have booked with…
This is the 2nd time i have booked with Danielle. never any problems and provides lots of in depth information and covers all your questions. Danielle has always provided the best price. i look forward to booking more holiday with you!
Second time booking with Danielle
Second time booking a holiday with Danielle and, again, it was just so easy and straightforward. Danielle is always my first port of call for holidays (pun intended as we keep cruising). Not only does she take all the hassle out of booking, but she even managed to get us a price cheaper than advertised, which was a great bonus! 5* all the way.
Excellent service
Danielle was very helpful giving lots of helpful information and efficient responses with a good value bookin.
Danielle ensured that my request to…
Danielle ensured that my request to include me on an already booked family holiday with Hays went smoothly with no issues to concern me. Extremely knowledgeable and very friendly to deal with.
Good friendly staff
Very friendly staff where nothing is too much trouble for them to help. Fast response to any questions asked. This is my second time booking and will definitely book another holiday again
As we have become accustomed with Hays…
As we have become accustomed with Hays Travel, a seamless booking procedure and the agent was very helpful and knowledgable throughout the experience.
Great experience for the Danielle
Great experience for the Danielle , she answered all questions and help sort out all our needs .
Will Definity recommend and book again with her.
Disney Cruise
Even with all of my questions and query’s Danielle replied as soon as possible, and nothing seemed too much. Helped us decide on our first cruise, and we cannot wait. Will hope to plan a few more getaways with Danielle’s help.
Very helpful and very quick responses x
Danielle was great from first contact I bombarded her with questions which she answered straight away , I have already recommended her to my family and friends she has been so helpful and very professional xx
Very good will definitely be…
Very good will definitely be recommending to are friends and family to use her as very friendly so hopefully
Advisor was very helpful nothing was to…
Advisor was very helpful nothing was to much to ask. Helped with all the questions I had and give us a great price.
Excellent and prompt communication…
Excellent and prompt communication throughout from Danielle answering all our questions before we booked our cruise.
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