As always the staff at Hays travel are helpful, polite and have great knowledge which makes booking with them a pleasure. Today Sam not only helped book our next trip she also gave some very useful in... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
As always the staff at Hays travel are helpful, polite and have great knowledge which makes booking with them a pleasure. Today Sam not only helped book our next trip she also gave some very useful in... See more
Company replied
Yesterday we where lucky to be looked after by Owen when trying to decide on what cruise to book up for next April. After lots of information and advice we booked up a very good value and interesting... See more
Company replied
Excited to have booked another great holiday with Hays Travel. We booked with Owen again at the Darlington branch and he was great. Really professional as well as friendly and gave us some great hones... See more
Company replied
I had such a fantastic experience with Owen at Hays Travel! He spent so much time with me going through all of the different options for my honeymoon next year, and I never felt rushed. He was... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
40 High Row, DL3 7QW, Darlington, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Hays make things so easy from providing all the documents, parking and travel money and a very reasonable priced holiday
We called in Hays travel at Darlington to book holiday and Danielle was brilliant from start to finish, nothing was too much trouble for her, I can highly recommend Hays Travel especially Danielle

Reply from Hays Travel - Darlington
Danielle the travel agent was great with all the info on booking our cruise she was very knowledgeable in helping choose our package etc and will definitely return for our next holiday

Reply from Hays Travel - Darlington
As always the staff at Hays travel are helpful, polite and have great knowledge which makes booking with them a pleasure. Today Sam not only helped book our next trip she also gave some very useful information regarding a trip we already have with Hays.

Reply from Hays Travel - Darlington
Very helpful and friendly

Reply from Hays Travel - Darlington
Very friendly which put me at ease straight away.Knowledge was very good.did not rush me.showed me different hotels to see what I preferred.all in all.excellent.thanks..

Reply from Hays Travel - Darlington
Owen was very helpfull I gave him my requirements to look for a holiday and he came back to me with a choice and whilst it was limited one of the options was perfect for our requirements.

Reply from Hays Travel - Darlington
The booking process was really easy the staff in Darlington where very helpful as we just knew our destination they helped us find the best resort the best time changing to get better prices etc very helpful friendly and knowledgeable even after we have booked

Reply from Hays Travel - Darlington
Natalie was very patient& informative of the trip i was booking, i made it difficult by not being able to use my phone!!! But Natalie was the ultimate professional
Thank you

Reply from Hays Travel - Darlington
Chloe was very helpful and very polite and very helpful with our booking from start to finish she was always smiling

Reply from Hays Travel - Darlington
Knowledgeable staff, went with criteria that was non negotiable and was happy with the advice given on areas and booked my holiday happy with my choice that Sam had helped me with.

Reply from Hays Travel - Darlington
Katie was very patient and listened to all our needs and found us the holiday we were seeking, a big thank you Katie Sheen.

Reply from Hays Travel - Darlington
brilliant from start to finish explaining every detail of our holiday owen at Darlington branch was really good and catered to our requests job done as always when booked at hays very happy look forward to booking again thank-you

Reply from Hays Travel - Darlington
Booked my holiday yesterday with Amy at the Darlington branch.She was very efficient and managed to get me my dream holiday.She set my app up as I’m not that “savvy “,we had a laugh about that.
Thanks again to Amy,you are a gem and to Hays Travel,my trusted travel agent 👍

Reply from Hays Travel - Darlington
My travel Agent Amy was excellent found us exactly what we needed and her customer service was impeccable

Reply from Hays Travel - Darlington
Owen, he made choosing and booking our second holiday to the Caribbean Mexico, and now a Cruise around the Caribbean Islands, the whole process was made easy he gave us some expert advice so exciting we can wait 😍

Reply from Hays Travel - Darlington
Looking for a hoilday found one and booked it then realised I had booked the wrong date so had to change this and it wasn't a problem so a big thankyou to Danielle it was appreciated for sorting this out with no stress

Reply from Hays Travel - Darlington
The staff are so good at making you feel you are so important and they have you best interests

Reply from Hays Travel - Darlington
Sam (Hope I remembered the name right!) was really helpful in finding and helping us book our holiday to Tenerife. Natalie was also really helpful last year when we went to Gran Canaria. Will be back!

Reply from Hays Travel - Darlington
Young lady very caring plite every way didnt.rush us exsplained every thing

Reply from Hays Travel - Darlington
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.