The friendly warm welcome we received from Katie who was very efficient and helpful. We had great service and she took care of everything, Leaving us able to go home excited for our trip. Would defini... See more
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See what reviewers are saying
I enquired via facebook about a holiday Hays had posted and within about 30 minutes (if not less) it was all booked and sorted! I spoke to Owen who was so efficient and helpful, I would definitely boo... See more
Company replied
As always the staff at Hays travel are helpful, polite and have great knowledge which makes booking with them a pleasure. Today Sam not only helped book our next trip she also gave some very useful in... See more
Company replied
Cameron was fantastic he saved our cruise. Due to a mishap on the way to the airport we missed our flight for the cruise. Explained what had happened to Cameron and then he weaved the Hays magic. With... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
40 High Row, DL3 7QW, Darlington, United Kingdom
- 01325 609021
4.9
Excellent
2K reviews
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The lady who dealt with us was very…
The lady who dealt with us was very professional and met all of our needs making the process really easy and enjoyable.
July 11, 2026
Reply from Hays Travel - Darlington
Thank you for your lovely comments
Danielle was superb in her way of…
Danielle was superb in her way of making us feel relaxed and not rushed into making a decision. We will certainly use hays again
June 23, 2026
Reply from Hays Travel - Darlington
Thank you for taking the time to leave Danielle a review and for your lovely comments!! I will make sure to pass them along to her
Owen :)
Well done and thank you Owen
Yesterday we where lucky to be looked after by Owen when trying to decide on what cruise to book up for next April. After lots of information and advice we booked up a very good value and interesting cruise around the Canery Islands and Maderia.There was no hard sell ,just good old fashioned friendly service.
July 9, 2026
Reply from Hays Travel - Darlington
Thank you for taking the time to leave me such a wonderful review your comments are greatly appreciated , It was my pleasure it help you get sorted and i look forward to seeing you in-store again soon
Owen :)
Booking 2027 holiday so easy the travel…
Booking 2027 holiday so easy the travel advisor went the extra mile . We always use Hayes for that reason makes booking holidays so much better staff are always spot on.
July 2, 2026
Reply from Hays Travel - Darlington
Thank you for taking the time to leave us a review and for your wonderful comments they are much appreciated!! I will pass them along to Kirsten :)
Amy booked my holiday and I was very…
Amy booked my holiday and I was very pleased everything was explained so my holiday will be perfect
July 9, 2026
Reply from Hays Travel - Darlington
Thankyou Christine! It was my pleasure to get you all sorted, it will be a great holiday :)
Reply from Hays Travel - Darlington
Thankyou so much for leaving this review!
Both members of staff were friendly and…
Both members of staff were friendly and helpful. We were seen very quickly and the booking went smoothly.
July 1, 2026
Reply from Hays Travel - Darlington
Thank you for the lovely feedback!
Last minute holiday…
Popped in to see if I could get a last minute holiday to Ibiza, and spoke to Cameron, who went out of his way to help me with my request, I wasn't looking for anything out of my price bracket, thinking I would be getting a basic room, no meal package, but he came up with a brilliant deal in the area i wanted, with half board, deluxe single room, and 20kg baggage and transfer all included for a price that sould have been twice what i got it for. He was very knowledgeable and helpful.
July 7, 2026
Reply from Hays Travel - Darlington
Thank you for your lovely comments, I will pass them on to Cameron .
Everything went as expected 👍
July 5, 2026
Reply from Hays Travel - Darlington
Thank you for taking the time to leave feedback it is greatly appreciated
Customer assistant was very helpful and…
Customer assistant was very helpful and found us exactly what we wanted.
June 30, 2026
Reply from Hays Travel - Darlington
Thankyou so much for taking the time to leave a review - we appreciate it and have passed this along to Sophie :) thanks, Team Darlington Centre
Reply from Hays Travel - Darlington
Thankyou for taking the time to leave a review - we are so glad we managed to get you sorted :) thanks, Team Darlington Centre
Reply from Hays Travel - Darlington
Thank you for the lovely feedback!
Reply from Hays Travel - Darlington
Thank you so much for the kind words and lovely review, it will be passed on :)
Thanks, Katie
Nothing was to much trouble for Sam and…
Nothing was to much trouble for Sam and we would recommend Hays travel
June 29, 2026
Reply from Hays Travel - Darlington
Thank you for the amazing feedback!
Wonderful Experience kirsten couldn't…
Wonderful Experience kirsten couldn't do enough to help & explain everything , thank you 😊 Darlington branch
June 28, 2026
Reply from Hays Travel - Darlington
Thank you for your lovely comments i will make sure these are passed on to Kirsten
The lady helped us quickly she was a…
The lady helped us quickly she was a friendly polite person.
June 20, 2026
Reply from Hays Travel - Darlington
Thank you for your lovely comments and taking the time to leave us feedback we really do appreciate it.
Reply from Hays Travel - Darlington
Thank you so much for your lovely comments, we look forward to helping you in the future :)
Polite and Helpful.
Polite and Helpful.
Sophie smiled and made me feel right at home as I was hesitant to go inon my own as I hadn't been in a travel agent for awhile but wanted to inquire about a holiday we had seen online.
June 22, 2026
Reply from Hays Travel - Darlington
Thankyou for leaving Sophie this great review! We will make sure this gets passed along to her :)
Excellent service from Sophie in…
Excellent service from Sophie in Darlington on Sunday. We'd explained the problems we were having booking direct with Jet2 which she sorted for us with no hassle.
June 22, 2026
Reply from Hays Travel - Darlington
Thank you so much for your lovely review we look forward to seeing you again. Thanks, Sophie
Reply from Hays Travel - Darlington
Thankyou for leaving Chloe this great review! We will make sure this gets passed along to her :)
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