I enquired via facebook about a holiday Hays had posted and within about 30 minutes (if not less) it was all booked and sorted! I spoke to Owen who was so efficient and helpful, I would definitely boo... See more
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See what reviewers are saying
Cameron was fantastic he saved our cruise. Due to a mishap on the way to the airport we missed our flight for the cruise. Explained what had happened to Cameron and then he weaved the Hays magic. With... See more
Company replied
As always the staff at Hays travel are helpful, polite and have great knowledge which makes booking with them a pleasure. Today Sam not only helped book our next trip she also gave some very useful in... See more
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We are so impressed with Owen our travel agent, he went above and beyond to help us plan our trip to America. Nothing was too much trouble & he was so accommodating, helpful & informative througho... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
40 High Row, DL3 7QW, Darlington, United Kingdom
- 01325 609021
4.9
Excellent
2K reviews
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Reply from Hays Travel - Darlington
thankyou for the lovely review! Team Darlington Centre
Very pleasant staff
Very pleasant staff , Sophie looked into our needs and we very happy with the experience always good
August 10, 2026
Reply from Hays Travel - Darlington
Thankyou for taking the time to leave Sophie a review! We appreciate your feedback! Thanks, Team Darlington
Reply from Hays Travel - Darlington
Thankyou for taking the time to leave a review! Team Darlington Centre
Big birthday cruise
Big birthday cruise. Danielle was so helpful when we were looking to make a booking for a future cruise explaining everything that was on offer. We got a great price and a brilliant cruise can't wait.
The staff always greet you with a smile 😃 excellent customer service 👏
August 11, 2026
Reply from Hays Travel - Darlington
Thank you so much for your lovely feedback :D It was an absolute pleasure to book your cruise, What a fab way to celebrate a special birthday. Look forward to seeing you in the future
Thanks Dannielle :) X
Always had a great experience
Always had a great experience, amazing as they show us where we are and help with planning on what we’d like to see and best ways to do this -recommend 100%
August 9, 2026
Reply from Hays Travel - Darlington
Thankyou so much for taking the time to leave such a lovely review! It was a pleasure to get you booked! Thanks, Kirsten & Team Darlington
Walked in with an idea where we wanted…
Walked in with an idea where we wanted to go. Your team member pulled it out of the hat. Excellent service and fast.
August 10, 2026
Reply from Hays Travel - Darlington
Thankyou for leaving these lovely comments, it is much appreciated!
Always use hays travel…Owen listened to…
Always use hays travel…Owen listened to what we wanted and found exactly what we needed…probably better than our expectations…would definitely recommend
August 3, 2026
Reply from Hays Travel - Darlington
Thankyou for leaving these lovely comments, I will make sure these get passed over to Owen :)
Realy helpfull kirsten was great
August 9, 2026
Reply from Hays Travel - Darlington
Thankyou for taking the time to leave such a lovely review!
Lots of effort put in by Kirsten to…
Lots of effort put in by Kirsten to find the right holiday for us and was successful
August 7, 2026
Reply from Hays Travel - Darlington
Thankyou so much for taking the time to leave such a lovely review. It was a pleasure getting you booked up again! Thanks, Kirsten & Team Darlington
Sam made us feel at ease and she…
Sam made us feel at ease and she listened to everything we wanted. We came away with a better holiday than we could have hoped for.
August 7, 2026
Reply from Hays Travel - Darlington
Thank you for the lovely feedback!
I always get the best from the staff.
I always get the best from the staff.
I have been going to Hays Travel for many years now
as I fly to the USA all the time.
THEY DO A GOOD JOB.
August 7, 2026
Reply from Hays Travel - Darlington
Thank you for the amazing feedback and hope to see you again!
Great service
The advisor was knowledgeable and efficient. She was also friendly and very helpful in answering all our questions. The booking process was seemless.
August 5, 2026
Reply from Hays Travel - Darlington
Thank you for taking the time to leave us a review and for your lovely comments they are much appreciated
Owen :)
Katie went the extra mile to source our…
Katie went the extra mile to source our holiday. Nothimg was too much trouble. Katie was very professional and knowledgable.
July 29, 2026
Reply from Hays Travel - Darlington
Thank you for taking the time to leave us a review and for your wonderful comments! I will pass them along to Katie for you
Owen :)
Katie was very good with us
Katie was very good with us
We wanted first to go to Sidari for a week then changed our mjnds and decided to go to Benidorm for 4 nights. Katie was brilliant
August 4, 2026
Reply from Hays Travel - Darlington
Thank you so much for taking the time to leave me a lovely review, it was a pleasure booking your holiday :)
Thanks, Katie
Customer service from Owen at…
Customer service from Owen at Darlington was excellent.
This is the 3rd holiday I've booked with Hays in 2 years.
We are very happy
August 2, 2026
Reply from Hays Travel - Darlington
Thankyou for taking the time to leave a review and for choosing us again to book your holidays! Thanks, Owen & Team Darlington
Katie in Darlington Town Centre who…
Katie in Darlington Town Centre who sorted our holiday was fantastic, kept in touch and guided us all the way, very helpful
August 2, 2026
Reply from Hays Travel - Darlington
Thankyou for taking the time to leave a review, we are so glad we managed to get you sorted :) thanks, Katie & Team Darlington Centre
Fantastic service.
We are so impressed with Owen our travel agent, he went above and beyond to help us plan our trip to America.
Nothing was too much trouble & he was so accommodating, helpful & informative throughout.
We truly appreciate his dedication to support us, we are really looking forward to our trip in September.
July 22, 2026
Reply from Hays Travel - Darlington
Thank you so much for taking the time to leave me a review and for your lovely comments!! It was a pleasure to help you get booked for your America trip and i hope you have a wonderful time
Owen :)
Helpful staff
A special thank to chloe for helping me book another holiday,,,and a thanks to all the staff in darlington high row branch
July 24, 2026
Reply from Hays Travel - Darlington
Thank you so much for the lovely review! It is greatly appreciated and I will let Chloe know :)
Thanks, Katie
Reply from Hays Travel - Darlington
Thank you for taking the time to leave us a review and for your lovely comments! I will make sure to pass them along to Cameron
Owen :)
Once again fantastic service and…
Once again fantastic service and knowledge to find us the best holiday at a very good price
August 1, 2026
Reply from Hays Travel - Darlington
Thank you for taking the time to leave us a review and for your great comments it is much appreciated!!
Owen :)
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