Hays Travel - Darlington Reviews 

Very helpful and made everything smooth.

Great service, Sophie was really helpful.

Chloe was fab , very professional and very patient 😆

Messaged via Fb to a post about an upcoming trip to Budapest. Quick response back from Sophie. A few personal changes required for the trip, such as changing flight times to accommodate train connections, but done efficiently. Called when promised holiday booked.

Lovely girl Chloe very helpful

always mage easy to book

Went in to book kirsten dealt with my booking helped with the choice of hotel also checked everything was covered what i asked for with atrention to all details didnt feel rushed

Great communication with Sophie , who was very efficient in booking my trip to Dublin and very informative

I am disappointed with my experience booking through Hays Travel.

This was my first time using them, and unfortunately it has been extremely frustrating. My flights have been changed three times, resulting in an 8-hour layover in Doha while travelling with a child.

More concerning, there was an error made with my hotel booking. I had originally upgraded my hotels at the time of booking, however this was changed without my request. I only discovered this issue when I was two hours away from Kyoto, which caused significant stress and inconvenience.

Despite raising this and providing evidence, I have not been offered a satisfactory resolution. I feel that the holiday I have now is not what I originally agreed to or paid for.

Overall, this experience has caused me to lose confidence in Hays Travel, and I would not use them again based on this experience.

Efficient, courteous and consultative. The best.
Danielle.....? Super

very efficient, knowledgeable staff, not at all pushy.
pleasant experience all round.

Excellent service. Very helpful.

Amy , was very helpful, got the holiday that I was looking for , she give me the options and choices ,also asked about insurance and holiday money and ways to pay and get the best holiday rates at the centre
Very pleasant and professional of continuing to contact me regarding passports and best of all she promised and delivered, step by step of timings , car parking which she sold to me /currency and transfers Well done and thank you very much

Katie was very Helpful and pleasant

Excellent service from Samantha .
Good cruise sailing from Newcastle port.

Excellent service from a very knowledgeable and friendly staff member. She went through the booking process thoroughly, explaining each aspect in detail.

Amy was lovely, very informative and friendly, she searched for different options for us, shes a credit to the branch

Friendly and efficient overall a really good experience.

Katie was very helpful, she got us a good deal for Corfu(until Ryanair added over a hundred pounds to the price Katie had original sorted for us)