I think this must be our 9th holiday we have booked through Hays Travel Darlington. Would never book with anyone else. Very knowledgeable, friendly and polite. They make the process very easy, and I k... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The friendly warm welcome we received from Katie who was very efficient and helpful. We had great service and she took care of everything, Leaving us able to go home excited for our trip. Would defini... See more
Company replied
Excellent manager at the Darlington branch on the High Street Natalie. Booked my holiday this year and booked me one for next year. Friendly and efficient. Know I can ask her any problem at all.
Company replied
I enquired via facebook about a holiday Hays had posted and within about 30 minutes (if not less) it was all booked and sorted! I spoke to Owen who was so efficient and helpful, I would definitely boo... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
40 High Row, DL3 7QW, Darlington, United Kingdom
- 01325 609021
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Customers Service with fantastic…
Great Customers Service with fantastic Help from Kirsten and the team. They couldn't have done anymore for us and got us a great deal as always. That's why i wouldn't go anywhere Else but Hays Travel. Thank you to Kirsten and the Hays Travel team. 🙏👍
May 1, 2026
Reply from Hays Travel - Darlington
Thanks for the lovely review & it was a pleasure to get you booked again! Thanks, Kirsten
Natalie was very helpful…
Natalie was very helpful during the whole booking process, firstly through Facebook messages and then on the telephone. Answering any questions that I had.
April 30, 2026
Reply from Hays Travel - Darlington
Thank you for your feedback, I really appreciate this! I am glad we got you sorted, Thanks once again, Natalie :)
Sophie was amazing
Sophie was amazing. She managed our booking and was very professional, she’s knowledgeable and approachable as well as being efficient.
April 23, 2026
Reply from Hays Travel - Darlington
Hello,
Thank you for the lovely feedback it is greatly appreciated and I will make sure this is passed onto Sophie :)
I always book Caledonian holidays…
I always book Caledonian holidays through Hays. Danielle was extra helpful in managing my holiday. I find all the staff in Hays of Darlington very friendly even when they are busy.
April 26, 2026
Reply from Hays Travel - Darlington
Hello,
Thank you for the lovely feedback it is greatly appreciated and I will make sure this is passed onto Dannielle :)
Holiday booked
The whole experience was stress free everything was done professionally Chloe was friendly, helpful efficient & sorted everything for us,as usual all the staff helpful and made us at ease
April 16, 2026
Reply from Hays Travel - Darlington
Thank you so much for the kind words and taking the time to leave such a lovely review. It is so lovely to hear and it was a pleasure booking your holiday! I look forward to seeing you in the future thanks Chloe :)
Welcome
In a busy environment the staff member waved a hello welcome to indicate he was ready to help us. A very polite helpful young man.
April 16, 2026
Reply from Hays Travel - Darlington
Hello,
Thank you so much for leaving us a review, it is great to hear and this will be passed on :)
Thanks, Katie
A big thank you to Katie 😊
Our experience with Hays Travel was great from start to finish thanks to Katie!! Katie was so helpful, understanding, polite and honest! We booked a Caribbean cruise for our honeymoon and we had no idea on anything about crusies or how they worked, etc. However with Katie’s help, she advised what work best for us for what we wanted, what to do or what not to do and made sure we got the best deal that suited our budget! 😁 We will definitely be booking a holiday again with Hays Travel!! 😊
April 19, 2026
Reply from Hays Travel - Darlington
Thank you so much for the kind words and taking the time to leave such a lovely review. It is so lovely to hear and it was a pleasure booking your holiday! I look forward to seeing you in the future :)
Thanks, Katie
Always great service Katie listen to…
Always great service Katie listen to what I wanted and got everything set up for me with no hassle...staff polite and helpful and friendly...
April 19, 2026
Reply from Hays Travel - Darlington
Hello,
It was a pleasure booking your holiday, thank you for the lovely feedback it is very much appreciated :)
Thanks, Katie
Reply from Hays Travel - Darlington
Hello,
Thank you so much for the lovely comments! :)
Sophie went out of her way to meet out…
Sophie went out of her way to meet out requirements and came up with a great deal of.
April 14, 2026
Reply from Hays Travel - Darlington
Hello,
Thank you for the lovely feedback it is greatly appreciated and I will make sure this is passed onto Sophie :)
Thanks, Katie
Cameron was great sorted us a nice…
Cameron was great sorted us a nice little break very helpfull thank you so much 😁
April 7, 2026
Reply from Hays Travel - Darlington
Thanks so much for leaving feed back, we really do value it :)
Holiday booking
Samantha looked after us very well. She even looked at alteratives, things we had't seen or looked at, and we ended up with a better deal.
She went through everything without any pressure, the whole thing was very smooth.
Hays looks after all its customers very well regardless what holiday they choose. Previously we have booked city breaks with Hays always very well looked after
April 14, 2026
Reply from Hays Travel - Darlington
Thank you for taking the time to leave a review on the service you received , Its always a pleasure booking your holidays and making sure we find you the best deal to suit your requirements , Thank you for always returning to book with us
very effiant service
April 14, 2026
Reply from Hays Travel - Darlington
Thank you for your lovely comments :)
Brilliant experience
Brilliant experience - Kirsten was fab and helped us find the right holiday for us 😊
April 13, 2026
Reply from Hays Travel - Darlington
Thank you for your lovely comments i will make sure they are passed to Kirsten
Cameron the travel agent was fantastic…
Cameron the travel agent was fantastic and led me through the process of picking a great holiday, there was nothing he couldn't do.
April 12, 2026
Reply from Hays Travel - Darlington
Thank you for your lovely comments i will make sure these are passes on to Cameron who booked your holiday
Excellent customer service from…
Excellent customer service from Danielle, very friendly and professional.
April 9, 2026
Reply from Hays Travel - Darlington
Thank you so much for leaving me a review :) I really enjoyed helping you look for a holiday
Hope you have a great time!
Thanks Dannielle
The patient that Chloë showed
The patient that Chloë showed. Chloe went above and beyond to find us a holiday to suite our budget and our accommodation which was important travelling with grandchildren
April 10, 2026
Reply from Hays Travel - Darlington
Thank you for your feed back we really appreciate it, Im glad we got you sorted :)
Really good booked a cruise and a…
Really good booked a cruise and a holiday for later this year.
April 9, 2026
Reply from Hays Travel - Darlington
Thank you very much for the kind words, it is very much appreciated :)
1st time we have booked with Hays…
1st time we have booked with Hays Travel and found it friendly and helpful.The young man who looked after us found us the exact holiday we were looking for..
April 8, 2026
Reply from Hays Travel - Darlington
Thank you very much for the kind words, it is very much appreciated, I will make sure these are passed over to Cameron! We hope to see you again!
Excellent
I visited your your Darlington branch Saturday 4th as I was struggling to find suitable accommodation for myself my wife and 18 year old son. Danielle was magnificent, I didn't give her much to go on a and had multiple locations in mind and she found me a few choices really quickly. I settled on Turkey and booked the same day.
I returned Monday 6th and booked again with your apprentice Cameron who again gave excellent service and assisted me in booking a trip to Rhodes.
I have never booked via an agent but can safely say I am converted and will book with yourselves going forward!!
Thank you all
April 4, 2026
Reply from Hays Travel - Darlington
Wow thank you so much for taking your time to leave such lovely review. This makes me very proud as a manager and your comments have been passed on to both Dannielle and Cameron.
We look forward to seeing you in branch again soon. Many Thanks, Natalie
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.