I think this must be our 9th holiday we have booked through Hays Travel Darlington. Would never book with anyone else. Very knowledgeable, friendly and polite. They make the process very easy, and I k... See more
Company replied
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The friendly warm welcome we received from Katie who was very efficient and helpful. We had great service and she took care of everything, Leaving us able to go home excited for our trip. Would defini... See more
Company replied
Excellent manager at the Darlington branch on the High Street Natalie. Booked my holiday this year and booked me one for next year. Friendly and efficient. Know I can ask her any problem at all.
Company replied
I enquired via facebook about a holiday Hays had posted and within about 30 minutes (if not less) it was all booked and sorted! I spoke to Owen who was so efficient and helpful, I would definitely boo... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
40 High Row, DL3 7QW, Darlington, United Kingdom
- 01325 609021
4.9
Excellent
2K reviews
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Great service
Great service, really prompt reply, booked my holiday within 30 minutes. Lovely staff, I dealt with Sophie who was lovely ☺️
May 21, 2026
Greetings on entering shop
Greetings on entering shop
Plesent atmosphere and conversation kept informed while booking being made
Don't feel Rushed
May 16, 2026
The Agent was very friendly and helpful…
The Agent was very friendly and helpful throughout the whole process. I marked it as four stars, as he failed to tell me, until I asked after booking that our return flight had a six hour layover.
May 12, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very helpful as always
May 8, 2026
Reply from Hays Travel - Darlington
Thankyou for your feedback and we appreciate your continued custom! Have a lovely holiday! Thanks, Team Darlington
Helpful smooth and knowledgeable way…
Helpful smooth and knowledgeable way our cruise was booked. Sam dealt with P and O on the phone professionally and confirmed questions we had not thought of.
May 11, 2026
Reply from Hays Travel - Darlington
Thankyou for taking the time to leave such lovely feedback. We are so glad you choose us to get your P&oO Cruise booked! Team Darlington Centre
3 times into store. For us old disabled ladies.
Second visit to do boarding passes. Staff was unhelpful and rude. Older lady with glasses.
Third visit got proper help from Dani. App down but she got us sorted in the end. Polite and charming.
April 18, 2026
Reply from Hays Travel - Darlington
Thankyou for your feedback; we have tried to give you a call to discuss this further if you wouldnt mind giving us a call back :) thankyou, Kirsten - Hays Travel Darlington
We have always been customers of hays…
We have always been customers of hays travel,we have always found the staff in both Stockton/Darlington, to be very helpful and helpful,as well as knowledgeable, our most recent visit was on Friday 8th of may, this was to book another short break to Prague, our consultant Katie was extremely helpful, she went through everything we needed, Hu
May 9, 2026
Reply from Hays Travel - Darlington
Thankyou for taking the time to leave such a kind review. We have passed this along to Katie on your behalf. Thankyou - Hays Travel Darlington
Reply from Hays Travel - Darlington
Thank you for your lovely comments and taking the time to rate the service you received from us
Chloe is a great asset to hays darlington
Chloe was great from start to finish told us every thing we needed to know also checked all we asked of her
May 1, 2026
Reply from Hays Travel - Darlington
Thank you for the lovely feedback!
Chloe in darlington very helpful and…
Chloe in darlington very helpful and answered all questions
April 30, 2026
Reply from Hays Travel - Darlington
Thank you for kind feed back :) we really value this
Reply from Hays Travel - Darlington
Thank you for leaving lovely feed back - I really appreciate it :)
Great service
Good travel agent who told me about everything I needed to know and at a good price
May 3, 2026
Reply from Hays Travel - Darlington
Thanks for your lovely feed back :) we really appreciate it
Reply from Hays Travel - Darlington
Thank you for lovely feedback, We are so glad you got sorted with the holiday you wanted :)
Great service
Very helpful staff , spent lots of time making sure we choose the right holiday
May 2, 2026
Reply from Hays Travel - Darlington
Thanks for your feed back - We are glad you got sorted with the right holiday for you :) Enjoy! Thanks
Reply from Hays Travel - Darlington
Thank you for your kind words Brian :) Thanks Dannielle
Reply from Hays Travel - Darlington
Thank you for your feed back, I am glad we got your holiday sorted :) Thanks Dannielle
When we visited Hays Travel we were…
When we visited Hays Travel we were greeted with a friendly smile.Dannielle was very helpful and took her time to find the holiday we wanted.She was polite and cheerful and we were very happy for her help Thank you
May 3, 2026
Reply from Hays Travel - Darlington
Thank you for your kind comments Joan, Its always a pleasure finding you a holiday, I hope you have a fab time! You deserve it, Thanks Dannielle :)
Very helpfull and very easy everything…
Very helpfull and very easy everything was explained and nothing was to much trouble
May 2, 2026
Reply from Hays Travel - Darlington
Thanks for some lovely feed back :) We are happy you got sorted! Thanks
Reply from Hays Travel - Darlington
Thank you for your kind feedback, we really appreciate it :)
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