I think this must be our 9th holiday we have booked through Hays Travel Darlington. Would never book with anyone else. Very knowledgeable, friendly and polite. They make the process very easy, and I k... See more
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The friendly warm welcome we received from Katie who was very efficient and helpful. We had great service and she took care of everything, Leaving us able to go home excited for our trip. Would defini... See more
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I enquired via facebook about a holiday Hays had posted and within about 30 minutes (if not less) it was all booked and sorted! I spoke to Owen who was so efficient and helpful, I would definitely boo... See more
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As always the staff at Hays travel are helpful, polite and have great knowledge which makes booking with them a pleasure. Today Sam not only helped book our next trip she also gave some very useful in... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
40 High Row, DL3 7QW, Darlington, United Kingdom
- 01325 609021
4.9
Excellent
2K reviews
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Easy booking
Polite, friendly, informative, covered all angles. Easy transaction Katie was 10/10
June 9, 2026
Reply from Hays Travel - Darlington
Hi Debbie,
Thank you so much for leaving a review and the lovely comments, it was a pleasure booking your holiday :)
Thanks, Katie
Welcoming
Welcoming, eager to help, prepared to give the time required to get us the best holiday
June 9, 2026
Reply from Hays Travel - Darlington
Hi Andrew,
Thank you so much for the kind words and taking the time to rate the service :)
Thanks, Katie
It's never too much trouble for the…
It's never too much trouble for the staff in the shop to help us find what we're looking for and within our budget. The service is second to none and we wouldn't book with anyone else
June 1, 2026
Reply from Hays Travel - Darlington
Hi Paul,
Thank you so much for the lovely comments! It's a pleasure and we look forward to seeing you again in the future :)
Reply from Hays Travel - Darlington
Hello,
Thank you for the lovely review, it is very much appreciated :)
Chloe was excellent
Chloe was excellent as was your main office team who sorted out my complicated travel arrangements
June 7, 2026
Reply from Hays Travel - Darlington
Thank you for your lovely comments i will make sure they are passed to Chloe.
The young lady went above and BnYond to…
The young lady went above and BnYond to help fine the rigth hoilday for me am very greatful as I didn't have a dig Budget but she managed
June 6, 2026
Reply from Hays Travel - Darlington
Hello,
Thank you so much for the kind words, it is very much appreciated and we look forward to seeing you in the future :)
Reply from Hays Travel - Darlington
Thank you for your lovely comments and taking the time to rate the service you received
Easy to find what I was looking for
Easy to find what I was looking for. Great explanation of what was available
June 2, 2026
Reply from Hays Travel - Darlington
Thank you for the lovely feedback!
Reply from Hays Travel - Darlington
Thank you very much for the kind words, it is very much appreciated :)
Reply from Hays Travel - Darlington
Hello,
Thank you very much for taking the time to leave a lovely review, it is very much appreciated and will be passed on :)
Reply from Hays Travel - Darlington
Thanks so much for feedback we really appreciate this! Glad you got your perfect holiday sorted!
This review is NOT a complaint against…
This review is NOT a complaint against Hays.Not a pleasant replacement choice of destination & hotel, after we paid an extra £200. Ive booked with Hays & jet2 many times, but our recent holiday was not worthy of 5 stars. Sunny Beach Corfu. Ive had 3star holidays, much nicer, both in quality, Room, service, food & entertainment, to name a few. The description of near by cafes, restaurants etc, was vastly overrated., Hotel info' was poor. Couldn't find a jet2 rep. The animation team did not make any effort to speak English. Everything was dedicated to French holidaymakers. Excessively loud music round each pool & bar. Not pleasant to be there & certainly would advise Hays NOT to recommend the venue.
May 30, 2026
Unprompted review
Reply from Hays Travel - Darlington
Thank you for taking my call this morning, I am sorry to hear of the disappointment on your holiday however I am pleased to hear that this is not aimed at ourselves. As mentioned we will be happy to forward a written complaint over to Jet2holidays once received. We look forward to seeing you in branch soon. Kind Regards, Natalie
Sadly I didnt get the laddies name but…
Sadly I didnt get the laddies name but she was amazing belp
ull and understanding couldnt have been more gratefull.
May 30, 2026
Reply from Hays Travel - Darlington
Hello,
Thank you so much for leaving a review, it is much appreciated and we are glad we could help :)
Fantastic customer service from…
Fantastic customer service from Danielle for looking for great deal for me as she looked at lots to begin with then found me a good price for a hotel I had been recommended also thanks to Kirsten. Excellent friendly helpful staff and all sorted via Facebook messenger and email definitely recommend.
May 27, 2026
Reply from Hays Travel - Darlington
Thanks so much for the lovely review, I will pass over to Dannielle and Kirsten for you :) I am glad to hear you were happy with service on both Facebook and Email. We look forward to helping you in the future! Many Thanks, Natalie
Kirsten took all the stress of booking…
Kirsten took all the stress of booking my holiday, single parent with 3 children 1 who has autism, she sorted travel insurance and private transfers, got me a great deal, super excited to take my kids abroad for first time. Would 100% book threw this shop again.
May 17, 2026
Brilliant staff all really friendly…
Brilliant staff all really friendly even gave the kids pen and paper to draw while we were sat booking our family holiday always booked with hays travel keep up the excellent work guys
May 23, 2026
Excellent service
May 23, 2026
Excellent friendly service with a…
Excellent friendly service with a lovely young man called cameron
May 22, 2026
Brilliant as usual
Brilliant as usual, wouldn’t go anywhere else. Always very pleasant and nothings a bother to them. Well done again Hays Travel for booking my holiday x
May 21, 2026
Great service
Great service, really prompt reply, booked my holiday within 30 minutes. Lovely staff, I dealt with Sophie who was lovely ☺️
May 21, 2026
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