As always a great experience. Sophie knows her products thoroughly and is quick to get on the phone to find out answers for the stuff not advertised. Efficient booking process from start to finish an... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
It is always very enjoyable going to Deal Hays to organise a holiday. We have booked several over the years and all have turned out to be great breaks. Our latest booking to Rhodes was for four and n... See more
Company replied
Booked our cruise holiday with Sophie. She was very knowledgeable help use understand cabin types and grades. Also the difference between saver and select fares. She also gave us some information abou... See more
Company replied
Sophie is absolutely brilliant. She gives a 5 star service. Very friendly and professional nothing is too much trouble for her.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
62 High Street, CT14 6HE, Deal, United Kingdom
- 01304750034
4.9
Excellent
643 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sophie brilliant service.
Brilliant service from Sophie in the Deal branch. Extremely helpful and nothing to much trouble.
July 14, 2026
Reply from Hays Travel - Deal
Michael Johnson,
Thank you so much for taking the time to leave such a lovely review. We are thrilled to hear you had such a positive experience and we will be sure to pass your kind words on to Sophie.
Kind Regards
Hays Travel Deal
Daisy was very welcoming and extremely…
Daisy was very welcoming and extremely helpful. All the rest of the ladies were also very helpful and friendly.
July 18, 2026
Reply from Hays Travel - Deal
Annemarie,
Thank you for your wonderful review! We are so pleased to hear that our team was welcoming, helpful, and friendly. We appreciate your kind words.
Kind Regards
Hays Travel Deal
Sophie was very helpful booked our…
Sophie was very helpful booked our holiday quickly and efficiently
July 16, 2026
Reply from Hays Travel - Deal
Mrs Joyce Bubb,
Thank you for your wonderful feedback! We are so pleased to hear that your booking experience was quick and efficient. We appreciate your kind words.
Kind Regards
Hays Travel Deal
Very friendly staff
Very friendly staff! Very knowledgable! Happy to help you find the right holiday you require!
Hays of Deal is a very good friendly shop
July 16, 2026
Reply from Hays Travel - Deal
Josie Clifford,
Thank you for your wonderful review! We are so pleased to hear that our team was friendly and knowledgeable in helping you find the perfect holiday. We appreciate your kind words about our shop.
Kind Regards
Hays Travel Deal
Reply from Hays Travel - Deal
Wendy Smith,
Thank you so much for taking the time to share your positive feedback with us. We are delighted to hear that you found our service helpful and friendly!
Kind Regards
Hays Travel Deal
All ways a pleasure and Milli can never…
All ways a pleasure and Milli can never do enough for me, always a pleasure and price.
July 13, 2026
Reply from Hays Travel - Deal
Allan Kembrey,
Thank you so much for your wonderful review! We are delighted to hear that you always have such a positive experience with us. We truly appreciate your kind words.
Kind Regards
Hays Travel Deal
Sophie is absolutely brilliant
Sophie is absolutely brilliant. She gives a 5 star service. Very friendly and professional nothing is too much trouble for her.
July 12, 2026
Reply from Hays Travel - Deal
Mrs Forsyth,
Thank you for your wonderful review! We are so pleased to hear that our team member provided such brilliant, friendly, and professional service. We appreciate your kind words.
Kind Regards
Hays Travel Deal
First Holiday in 9 years.
Very helpful and answered all of my questions before booking.
Roxie was very helpful and professional.
July 10, 2026
Reply from Hays Travel - Deal
Thank you for your wonderful feedback! We are so pleased to hear that all your questions were answered and that you had such a helpful and professional experience before booking.
Kind Regards
Hays Travel Deal
Very helpful and knowledgeable about…
Very helpful and knowledgeable about our destination very pleased about the service
July 10, 2026
Reply from Hays Travel - Deal
Hello,
Thank you for your wonderful review! We are so pleased to hear that you found our team helpful and knowledgeable about your destination. We appreciate your kind words.
Kind Regards
Hays Travel Deal
As always a great experience
As always a great experience. Sophie knows her products thoroughly and is quick to get on the phone to find out answers for the stuff not advertised. Efficient booking process from start to finish and a great price. I always leave excited for the next adventure
July 10, 2026
Reply from Hays Travel - Deal
Hello,
Thank you for your fantastic review! We are so pleased to hear that your experience was great and that you always leave excited for your next adventure. We appreciate your kind words about the efficient booking process and the great price.
Kind Regards
Hays Travel Deal
Reply from Hays Travel - Deal
Mrs Collins,
Thank you for your wonderful feedback! We are so pleased to hear that you had a positive experience with us and were satisfied with our service.
Kind Regards
Hays Travel Deal
Tried the rest? Now go to the best. HAYS TRAVEL
Only 2 words needed. Excellent service!!!
July 5, 2026
Reply from Hays Travel - Deal
Mr Peacock,
We are so happy to hear that our service was excellent! We truly appreciate your wonderful feedback and thank you for taking the time to share it.
Kind Regards
Hays Travel Deal
Reply from Hays Travel - Deal
Lin,
Thank you for your kind words! We are so pleased you had such a great experience with us. We really appreciate you taking the time to share your feedback.
Kind Regards
Hays Travel Deal
The manager was supposed to be at lunch…
The manager was supposed to be at lunch but stayed to help us make our booking and did everything she could to make that booking as easy as possible
June 29, 2026
Reply from Hays Travel - Deal
Marion,
Thank you for your lovely review and for booking with us at Hays Travel! We hope you have a lovely holiday :)
Kind Regards
Hays Travel Deal
Sophie was really very helpful to find…
Sophie was really very helpful to find us a holiday that had something for everyone who was going away
June 28, 2026
Reply from Hays Travel - Deal
Mrs Hill,
We are so pleased we could help you find a perfect holiday for everyone. Thank you for your kind words!
Kind Regards
Hays Travel Deal
Very friendly staff and very welcoming
Very friendly staff and very welcoming. Sophie assisted us with our booking, from a great recommendation to completing the booking. All aspects were discussed with us and explained where necessary. The level of service is always excellent. I would recommend them to everyone.
June 28, 2026
Reply from Hays Travel - Deal
Christine,
We're so pleased to hear you had such a positive experience with our team. It's wonderful that we could provide excellent service and recommendations. Thank you for your kind words!
Kind Regards
Hays Travel Deal
Sophie was excellent with all her care…
Sophie was excellent with all her care and knowledge everyrhing was easy and not all stressfull.
Thankyou
June 19, 2026
Reply from Hays Travel - Deal
Mrs Pritchard,
We're so pleased you found our team excellent and helpful. We appreciate your kind words about your stress-free experience.
Kind Regards
Hays Travel Deal
first class as always thank you
June 25, 2026
Reply from Hays Travel - Deal
Andrew Holton,
We truly appreciate your kind words. Thank you for your continued support and positive feedback.
Kind Regards
Hays Travel Deal
Bali Holiday.
Bali Holiday.
I had been wary about a holiday I had seen advertised on Facebook. I messaged our local branch of Hays, to enquire whether the Deal branch did the same offer, to Bali. Lauren replied. She emailed details of a 4 hotel destination stay. As I had requested, Lauren gave info for 2 people, and for single. A friend I showed the details to, then decided she too would like to go on the trip with me. 5 minutes later we walked in to Hays Travel, in Deal, and located Lauren. A little later, after amazing service, we had booked the holiday. We then decided, after paying deposit, to pop to the bank to organise immediate payment of the balance. Lauren was a little surprised when we walked back in to pay the balance.
Next day we were back. Again Lauren was superb, in addressing a hotel change, as one hotel had some rather negative reviews. After making calls and us trawling through details of several other hotels in Seminyak, we were given an amazing price on one that ticked the boxes.
Lauren was an absolute superstar for putting up with our antics and our holiday requests and questions.
Booking and change in the booking were dealt with, without issue.
The whole experience was brilliant.
I would highly recommend Hays Travel, and Lauren, for her assistance. Thank you.
Dates of our visits were 22/6/26 and 23/6/26
June 22, 2026
Reply from Hays Travel - Deal
Hello Connie,
Thankyou so so much for your kind words, we really appreciate it! It was an absolute pleasure to book your holiday for you and find a fantastic price!
We look forward to securing more perfect holidays for you in the future!
Kind Regards,
Lauren x
Excellent as always xx
June 23, 2026
Reply from Hays Travel - Deal
Thank you so much Sandra for taking the time to post such a positive review . It was pleasure arranging your holiday .
Best wishes Millie x
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.