Went into Hayes travel yesterday 29th August with my friend that comes on holiday with me to choose our next holiday. The young lady that helped us was absolutely lovely and very helpful with helping... See more
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Excellent service, travel consultants are very knowledgeable. Listening to your needs and preferences to find the holiday that suits you best. Always try to price match if you find a cheaper deal dire... See more
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A lovely company, situated locally ,and easy to find. The staff were helpful and very efficient, completing our booking in good time without us having to wait around. We cannot speak too highly of th... See more
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Its always a pleasure to go into my local branch in Deal. All the girls are so friendly. Daisy sorted me out this time and she is so patient and knowledgeable. She never rushed me and made booking a f... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
62 High Street, CT14 6HE, Deal, United Kingdom
- 01304750034
4.9
Excellent
670 reviews
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Very friendly staff and very welcoming
Very friendly staff and very welcoming. Sophie assisted us with our booking, from a great recommendation to completing the booking. All aspects were discussed with us and explained where necessary. The level of service is always excellent. I would recommend them to everyone.
June 28, 2026
Reply from Hays Travel - Deal
Christine,
We're so pleased to hear you had such a positive experience with our team. It's wonderful that we could provide excellent service and recommendations. Thank you for your kind words!
Kind Regards
Hays Travel Deal
Sophie was excellent with all her care…
Sophie was excellent with all her care and knowledge everyrhing was easy and not all stressfull.
Thankyou
June 19, 2026
Reply from Hays Travel - Deal
Mrs Pritchard,
We're so pleased you found our team excellent and helpful. We appreciate your kind words about your stress-free experience.
Kind Regards
Hays Travel Deal
first class as always thank you
June 25, 2026
Reply from Hays Travel - Deal
Andrew Holton,
We truly appreciate your kind words. Thank you for your continued support and positive feedback.
Kind Regards
Hays Travel Deal
Bali Holiday.
Bali Holiday.
I had been wary about a holiday I had seen advertised on Facebook. I messaged our local branch of Hays, to enquire whether the Deal branch did the same offer, to Bali. Lauren replied. She emailed details of a 4 hotel destination stay. As I had requested, Lauren gave info for 2 people, and for single. A friend I showed the details to, then decided she too would like to go on the trip with me. 5 minutes later we walked in to Hays Travel, in Deal, and located Lauren. A little later, after amazing service, we had booked the holiday. We then decided, after paying deposit, to pop to the bank to organise immediate payment of the balance. Lauren was a little surprised when we walked back in to pay the balance.
Next day we were back. Again Lauren was superb, in addressing a hotel change, as one hotel had some rather negative reviews. After making calls and us trawling through details of several other hotels in Seminyak, we were given an amazing price on one that ticked the boxes.
Lauren was an absolute superstar for putting up with our antics and our holiday requests and questions.
Booking and change in the booking were dealt with, without issue.
The whole experience was brilliant.
I would highly recommend Hays Travel, and Lauren, for her assistance. Thank you.
Dates of our visits were 22/6/26 and 23/6/26
June 22, 2026
Reply from Hays Travel - Deal
Hello Connie,
Thankyou so so much for your kind words, we really appreciate it! It was an absolute pleasure to book your holiday for you and find a fantastic price!
We look forward to securing more perfect holidays for you in the future!
Kind Regards,
Lauren x
Excellent as always xx
June 23, 2026
Reply from Hays Travel - Deal
Thank you so much Sandra for taking the time to post such a positive review . It was pleasure arranging your holiday .
Best wishes Millie x
As helpful as ever
Nowadays we always use Hays Travel in Deal for our more detailed holiday needs.
Sophie was as helpful as ever.
June 23, 2026
Reply from Hays Travel - Deal
Neil,
We are so pleased to hear you always choose us for your detailed holiday needs. Thank you for your kind words.
Kind Regards
Hays Travel Deal
Hays excellent always
Sophie was really helpful as always making sure that she matched our needs for the cruise with politeness and understanding.no wonder Hays are so successful and that we always book with them
June 23, 2026
Reply from Hays Travel - Deal
Mr Crowther,
We're so glad to hear our team provided such helpful and understanding service for your cruise. Thank you for your continued loyalty!
Kind Regards
Hays Travel Deal
Reply from Hays Travel - Deal
Ah it was so lovely arranging your holiday for yourself and Deb , thank you so much for taking the time to put together such a great review
Reply from Hays Travel - Deal
Jackie,
We are delighted you found our team friendly and helpful. Thank you for your kind words!
Kind Regards
Hays Travel Deal
We always use Hays travel deal
We always use Hays travel deal, this is our second cruise and our third holiday booked with them always with Sophie who is extremely knowledgeable and very professional. Nothing is ever to much trouble for her and the advice is always welcome
June 20, 2026
Reply from Hays Travel - Deal
Andrew,
We are so pleased to hear about your continued positive experiences with us. Thank you for your kind words, we truly appreciate your loyalty. We hope you have a lovely holiday!
Kind Regards
Sophie
Hays Travel Deal
The girls that work in the shop are…
The girls that work in the shop are extremely helpful.
June 17, 2026
Reply from Hays Travel - Deal
Jennifer,
We truly appreciate your kind words about our team. We are so glad to hear about your positive experience and we hope you have a lovely holiday! :)
Kind Regards
Hays Travel Deal
Millie is a credit to your company…
Millie is a credit to your company she's amazing and patient and goes all out on finding your dream holiday I've been very poorly and has booked us a amazing cruise💖
June 16, 2026
Reply from Hays Travel - Deal
Debra,
We're so happy to hear our team member was amazing and patient in finding your dream holiday. We appreciate your kind words and we hope you have a lovely holiday!
Kind Regards
Hays Travel Deal
Excellent friendly staff
June 10, 2026
Reply from Hays Travel - Deal
Thank you so much David for giving us such a great star rating , we really appreciate your feedback .
Best wishes Millie
excellent service and very polite and…
excellent service and very polite and helpful
agent attended to us.
June 10, 2026
Reply from Hays Travel - Deal
christopher devitt,
We are so pleased our team provided excellent service. We appreciate your kind words. Thank you!
Kind Regards
Hays Travel Deal
Most helpful and actually found the…
Most helpful and actually found the holiday that we were looking for previously we found it fully booked but your staff managed to find us a space so thank you very much
June 8, 2026
Reply from Hays Travel - Deal
Hello,
Thank you for your wonderful feedback! We are so pleased we could find the perfect holiday for you. We appreciate your kind words.
Kind Regards
Roxie
Hays Travel
Pleasant experienced agent, listened and efficiently located the right flights for me. Very pleasing experience.
Enjoyed my experience with Sophie, efficient, friendly, listened and acted accordingly.
June 9, 2026
Reply from Hays Travel - Deal
Dear Wendy,
We're so glad you enjoyed your experience with us. We appreciate your kind words!
Kind Regards
Hays Travel Deal
We often travel with P&O cruising and…
We often travel with P&O cruising and the manager told us if we see her she can give us a discount. We didn’t get a discount this time because the manager is on holiday when I asked the person helping this she said they haven’t got a manager only the manager on holiday so I didn’t get my discount and I’m not pleased about that
May 31, 2026
Reply from Hays Travel - Deal
Dear Mr Neville,
Thank you for taking the time to share your experience with us.
Unfortunately, our Branch Manager was on her scheduled day off, and as a result we were unable to obtain authorisation for the discount at that time.
We appreciate your loyalty and would like to thank you for choosing Hays Travel. We value your continued custom and hope to assist you again in the future.
Kind regards,
Hays Travel Deal
Millie is exceptionally great to book…
Millie is exceptionally great to book with .
Understanding your requirements.
Listens and works hard to find you the best deals.
June 7, 2026
Reply from Hays Travel - Deal
Emma,
We're so happy to hear we understood your needs and found great deals. We truly appreciate your kind words!
Kind Regards
Hays Travel Deal
Very Professional
Millie was very professional and friendly and listened to our requirements.
She searched for the best options and manage to get us in the hotel we wanted.
June 6, 2026
Reply from Hays Travel - Deal
Gareth Ivory,
We're so pleased to hear about your positive experience! Thank you for sharing your kind words; we truly appreciate your feedback.
Kind Regards
Hays Travel Deal
Roxie superb polite v profesional keen…
Roxie superb polite v profesional keen to understand all my wants. Left the store v happy
June 2, 2026
Reply from Hays Travel - Deal
David,
Thank you for your wonderful review! We are so pleased to hear you had a great experience with us.
Kind Regards
Hays Travel Deal
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